NED
UME-0021-03 SU2020/SU2025
5
Product Warranty
Warranty Period
The product warranty period, as a general rule, is two years from purchase;
however for detailed conditions please contact the sales representative for your
region/country.
However, in some cases due to the usage environment, usage conditions and/or
frequency of use, this warranty period may not be applicable.
Warranty Scope
Product repair will be performed on a Return To Manufacturer basis. On-site
maintenance will incur additional charges.
If defects in material or workmanship occur during the warranty period, the faulty
part will be replaced or repaired by us free of charge. Return shipping charges
must be paid by the sender. However, the following cases fall outside of the
scope of this warranty:
Exclusions from Warranty Coverage
We will under no circumstances assume responsibility for the following cases:
damage caused by fire, earthquake, other acts of a third party, other accidents,
negligent or intentional misuse by the user, or other usage under extraordinary
circumstances.
Damages (e.g. loss of business profits, business interruption, etc.) resulting from
use or non-use.
Damages caused by use other than as described in this document.
Damages resulting from malfunction due to a connected device.
Damages resulting from repairs or modifications performed by the customer.
Fault Diagnosis
As a general rule, in the first instance fault diagnosis should take the form of a
telephone call or an email to enable us to assess the circumstances of the
malfunction.
However, depending on the customer’s requests, we, or our agent, may require
an additional fee for this service.
