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Getting Service and Support 11-3
NECC Web Site
If you have a modem or are connected to a network, you can access the NECC web
site. You can do this through a commercial online service or through your Internet
account. The NECC web site contains general information about NECC and its
products, an online store, press releases, reviews, and service and support information.
Look in the Service and Support area for the following:
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technical documentation, including Frequently Asked Questions, reference manuals,
and warranty information
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BIOS updates, drivers, and Setup Disk files to download
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contact information, including telephone numbers for Technical Support and links
to vendor web sites
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Click, the NECC Customer Service newsletter
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an automated email form for your technical support questions
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a Reseller’s area (password accessible).
To access NECC’s Home Page, enter the following Internet Uniform Resource Locator
(URL) in your browser:
http://www.nec-computers.com/
NECC FTP Site
Use the Internet to access the NECC FTP (file transfer protocol) site to download
various files (video drivers, printer drivers, BIOS updates, and Setup Disk files). The
files are essentially the same files as on the NECC Web site.
To access the NECC FTP site, enter the following Internet ftp address through your
service:
ftp.neccsdeast.com/
Once in the FTP site, select the pubs directory link and follow the links to choose and
download the file(s) you want.
NECC Support Services
NECC also offers direct technical support through Support Services. (NECC Support
Services is for U.S. and Canadian customers only; international customers should
contact the local NECC office or dealer for the support and service available in your
country.)