Basic Voice Mail Programming
Checking the Default Automated Attendant
40
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VANGARD Mail/i-Series Quick Setup Guide
Chapter 4: Voice Mail Programming
Checking the Defaul t Autom ated Attendant
Checking the Default Automated Attendant
The Automated Attendant answers incoming calls using a mailbox. That is, the Voice Mail sends an
incoming caller to a mailbox and plays, to the caller, the message that is recorded for that mailbox (e.g.,
Thank you for calling ABC company.) The default Automated Attendant uses 4 different Call Routing
Mailboxes to answer incoming calls according to programmed schedules
1
. Call Routing Mailboxes and
the Answering Schedule Tables are explained below.
For a quick look at the default Automated Attendant setup, see also How the Default Automated
Attendant Handles Calls on page 41.
About Call Routing Mailboxes
A Call Routing Mailbox lets callers press a dialpad key (0-9, *, #) on a Touch Tone phone to route
their own call to an extension, mailbox, or Voice Mail. A Call Routing Mailbox uses the following
three items:
●
The Dial Action Table assigns a routing option (or “action”) to each dialpad key (0-9, *, #).
For example, you could assign the action, Screened transfer to 306" to key 7. This lets a caller
press key 7 to transfer to extension 306. The Voice Mail can accommodate up to 100 Dial
Action Tables.
●
The recorded Welcome Message greets the callers. A typical main greeting or Welcome
Message is: Thank you for calling XYZ Company.
●
The recorded Instruction Menu lets a caller know the routing options that have been pro-
grammed in the Dial Action Table.
About Answering Schedule Tables
The reason why the Voice Mail can answer calls using 4 different Call Routing Mailboxes is
because of the Answering Schedule Tables
(ASTs).
An
AST
lets the Automated Attendant answer
calls and greet callers differently depending on the day/date and time. For example, an
AST
lets the
Automated Attendant answer calls using Call Routing Mailbox A during the morning, Call Routing
Mailbox
B
during the afternoon, Call Routing Mailbox
C
at night, etc.
An
AST
can contain up to 20 day/date/time schedules and VANGARD Mail can accommodate up
to 16
ASTs.
You assign the
AST
to a port or trunk. If you assign an
AST
to a port, Voice Mail uses
that
AST
to answer any trunk that uses the port. If you assign an AST to a trunk, Voice Mail ignores
the port's
AST
and use's the trunk's
AST
.
Availability:
VANGARD Mail has 16 Answer Schedule Tables and 100 Dial Action
Tables.
1. This chapter explains how to use only Call Routing Mailboxes to answer calls since they are the most frequently-
used type of mailbox. To see how other types of mailboxes answer calls, See Chapter 3: Programming in the
VANGARD Mail System Guide.
