Maintenance and Troubleshooting
This section provides information on maintaining and troubleshooting the Ready computer. Also included in
this section are the NECCSD service telephone numbers (refer to Table 4-1) and procedures for replacing the
CMOS battery.
NECCSD service telephone numbers (see Table 4-1)
online information access procedures
maintenance procedures
CMOS battery replacement procedures.
Online Services
The following sections provide valuable information on how to access the various online services available.
NECCSD FaxFlash Service
FaxFlash
SM
is a self-help, automated electronic information service for obtaining up-to-date product
application notes, installation procedures, troubleshooting tips, data sheets, technical information bulletins,
Table 4-1 NECCSD Service and Information Telephone Numbers
Service
Telephone Number
To contact the NECCSD Technical Support
Center (TSC):
In the U.S. and Canada, call 1 (888) 632-8692
To order spare parts (Dealers):
Call 1 (888) 632-8692
To order spare parts (Customers):
Call 1 (800) 233-6321
To contact Customer Service about service and
contract warranty issues:
Call 1 (888) 632-9128
To log onto the NECCSD Electronic Bulletin
Board System (BBS) to download software drivers and
the latest BIOS for ROM flashing:
Call 1 (978) 635-4706
To contact the NECCSD Diskette Fulfillment Center
to order a diskette with software drivers or the latest
BIOS for ROM flashing:
Call 1 (800) 842-6446
For information about NECCSD products, call
FaxFlash
SM
(use the automated service to have the
latest Technical Information Bulletins sent to your fax
machine 24 hours a day):
In the U.S., 1 (888) 329-0088
1 (888) FAX-0088
Outside the U.S., call 1 (978) 635-6090
To send technical questions over email:
To fax technical questions to customer support:
In the U.S., fax 1 (978) 635-4100
To access the NECCSD Web page:
www.nec-computers.com
To access the NECCSD FTP site:
ftp.nectech.com
To purchase a new system or an option kit
through NEC NOW, or to obtain sales literature or
option information:
Call 1 (888) 863-2669
1 (888) 8NEC-NOW
Содержание Ready 9734ES Pro
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