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5. Troubleshooting

Express5800/R120d-1E, R120d-2E Maintenance Guide

Chapter 1 Maintenance

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Содержание R120d-1E N8100-1954F

Страница 1: ...h 2013 Scond Edition NEC Corporation 2013 Express5800 R120d 1E R120d 2E EXP480A 481A Maintenance Guide Model Number R120d 1E N8100 1954F 1955F 1956F R120d 2E N8100 1950F 1951F 1952F 1953F Chapter 1 Ma...

Страница 2: ...ptions connection of peripheral devices and ideal location for this server Chapter 3 Setting Up Your Server System BIOS configurations and summary of EXPRESSBUILDER PDF Chapter 4 Appendix Specificatio...

Страница 3: ...US LED 17 2 4 Backup 17 2 5 Cleaning 17 2 5 1 Cleaning the server 18 2 5 2 Cleaning the tape drive 18 2 5 3 Cleaning the keyboard and mouse 18 3 User Support 19 3 1 Maintenance Services 19 3 2 Before...

Страница 4: ...ed 61 1 2 3 Security 78 1 2 4 Server 83 1 2 5 Boot 89 1 2 6 Save Exit 91 2 Flash FDD 92 2 1 Notes on Using Flash FDD 92 2 1 1 Compensation for recorded data 92 2 1 2 Handling Flash FDD 92 2 1 3 Use in...

Страница 5: ...ty 123 8 1 Usage 123 9 Universal RAID Utility 124 9 1 Easy Configuration Function 124 9 2 Creating Logical Drive of RAID 6 124 Chapter 3 Appendix 125 1 Error Message 126 2 List of Windows Event Logs 1...

Страница 6: ...could occur Note Indicates items that must be confirmed when handling the server or operating software Tips Indicates information that is helpful to keep in mind when using this server Optical disk dr...

Страница 7: ...Standard Windows Server 2003 R2 2 Windows Server 2003 R2 Enterprise Windows Server 2003 Standard Windows Server 2003 2 Windows Server 2003 Enterprise Windows 7 Professional 64 bit x64 Edition Windows...

Страница 8: ...emarks or trademarks of Adaptec Inc of the United States LSI and the LSI logo design are trademarks or registered trademarks of LSI Corporation Adobe the Adobe logo and Acrobat are trademarks of Adobe...

Страница 9: ...entation d Industrie Canada Cet appareil num rique de la classe A est conforme la norme NMB 003 du Canada CE Australia and New Zealand Statement This is a Class A product In domestic environment this...

Страница 10: ...oduct is in conformity with the requirements of Technical Regulation on the Restriction Of the use of certain Hazardous Substances in electrical and electronic equipment TR on RoHS The content of haza...

Страница 11: ...errors or omissions please contact your retailer 5 Regardless of these 4 items NEC Corporation assumes no responsibility for effects resulting from operations 6 The sample values used in this document...

Страница 12: ...tion Describes how to collect information about the location where a failure occurred and its cause when the server malfunctions Refer to this section in case of a failure 5 Troubleshooting Describes...

Страница 13: ...user s responsibility to erase the data Important NEC assumes no liability for data leakage should the product be transferred to a third party without erasing the data Data seems to be erased when you...

Страница 14: ...ited period of time and require replacement For stable operation of the server NEC recommends you regularly replace these components Contact your sales representative for information on replacement or...

Страница 15: ...No dew condensation is permitted Tips Make backup copies of important data stored in the hard disk drive 1 Remove the media from the optical disk drive 2 Power off the server POWER LED goes off 3 Unp...

Страница 16: ...update always be applied for stable system NEC corporate site http www nec com Support Downloads NEC also provides ExpressUpdate that supports the detection download and application of the updates th...

Страница 17: ...data on HDD If RAID System has been setup on your system back up RAID Configuration Data We also recommend that you back up it after a rebuilt required due to HDD failure For information on RAID Conf...

Страница 18: ...uted with cold or lukewarm water and squeeze it firmly 5 Rub off stains on the server with the cloth prepared in step 4 6 Soak a soft cloth in water squeeze it firmly and wipe the server with it once...

Страница 19: ...ccurred follow the steps below 1 Check if the power cord and cables to other products are properly connected 2 Refer to Chapter 1 5 Troubleshooting If you find a symptom similar to your problem take t...

Страница 20: ...s Server 2008 1 Select Administrative Tool and then Event Viewer from Control Panel 2 Select the type of log in Windows Logs Application records events related to running applications Security records...

Страница 21: ...n collects diagnostic information related to application errors For details refer to Chapter 1 7 2 How to Create a User Mode Process Dump File in Installation Guide Windows 4 4 Collecting Memory Dump...

Страница 22: ...ual that comes with the UPS for details Power supply to the server may be linked with UPS using the BIOS Setup utility Did you press the power switch Press the power switch on the front of the server...

Страница 23: ...u perform any keyboard or mouse operation immediately after you started the server If you perform any keyboard or mouse operation immediately after start up POST may accidentally detect a keyboard con...

Страница 24: ...this motherboard This version is not designed for this computer or the motherboard may be broken Contact your sales representative The file that EXPRESSBUILDER tried to operate was not found The file...

Страница 25: ...ter 1 Maintenance The following message appears and EXPRESSBUILDER failed to start Did you press Enter key consecutively twice or more when selecting Os installation default Press Enter key on the abo...

Страница 26: ...install Windows Have you checked precautions for installation For Windows Server 2003 refer to Installation Guide Windows While installing OS on Windows Server 2003 x64 Edition or Windows Server 2003...

Страница 27: ...p support microsoft com kb 2530901 ja Japanese only When Starter Pack is executed on Windows Server 2008 R2 the below message is sometimes displayed for a moment upon shutdown No problems for system o...

Страница 28: ...the Telnet Service according to the following procedure How to install the Telnet Service 1 Click Run on Start menu 2 Enter tlntsvr service in the Open box and then click OK 3 Click Start menu point t...

Страница 29: ...ed although the above action has been taken the RAID Controller may be faulty Contact the maintenance service company with which you signed up or the dealer where you purchased the product Are Hard Di...

Страница 30: ...ill be displayed if you use the operating system without executing the license authentication Select Yes and execute the procedure for license authentication The following message appears when logging...

Страница 31: ...When STOP Error Occurs Cannot turn the power OFF at the blue screen STOP error screen If you want to turn off the power at the blue screen execute forced shutdown continue to press the power switch fo...

Страница 32: ...90 seconds from when a Hard Disk Drive is removed to when the drive is installed The Hard Disk Drive failed Contact the maintenance service company with which you signed up or the dealer where you pur...

Страница 33: ...ttery pack and battery board and the control cable between the battery board and battery connector connected correctly Connect the cables correctly Is this message displayed after the battery is conne...

Страница 34: ...ache Mode current value changes to Write Back If the Cache Mode does not change to Write Back although 24 hours have elapsed the battery may be faulty Replace the battery Event ID508 If the N8103 153...

Страница 35: ...Windows Server 2008 R2 or Windows Server 2008 a different controller name may be displayed per controller in Device Manager It is not a problem in operating the system To display correct controller na...

Страница 36: ...s to make correct settings Some devices connected to the serial or parallel port or USB port may require I O port address or operation mode settings Refer to the manual that comes with the device to m...

Страница 37: ...e the optional SCSI controllers properly configured If the optional SCSI controller board is installed and connecting SCSI devices use the BIOS Setup utility to configure the SCSI devices correctly Fo...

Страница 38: ...ionally make sure that the cable conforms to the network interface standards Are BIOS settings correct You can disable the internal network controller using the BIOS setup utility Check the settings w...

Страница 39: ...e shift key pressed down cancels the Autorun feature Is the OS in the proper state The menu may not appear depending on the system registry setting or the timing to set the DVD CD In such a case selec...

Страница 40: ...ject a disk using the eject button Eject the disk in the following procedure 1 Press the power switch to turn off the server POWER SLEEP LED is off 2 Use a 100 mm long metal pin that is 1 2 mm in diam...

Страница 41: ...this operation under the supervision of a user or administrator who has a thorough knowledge of this option For details refer to Windows Help When the OEM drivers are required copy the files under the...

Страница 42: ...trl Delete Alt keys Resetting the server clears the memory Note To reset the server when it is not frozen make sure that no processing is in progress 7 2 BMC Reset Press BMC RESET Switch only if a pro...

Страница 43: ...ng the Server Express5800 R120d 1E R120d 2E Maintenance Guide 43 Chapter 1 Maintenance Express5800 R120d 2E 16x 2 5 inch Drive Model Express5800 R120d 2E 26x 2 5 inch Drive Model M 1 2 3 4 BMC RESET S...

Страница 44: ...7 Resetting and Clearing the Server Express5800 R120d 1E R120d 2E Maintenance Guide 44 Chapter 1 Maintenance Express5800 R120d 2E 3 5 inch Drive Model M 1 2 3 4 BMC RESET Switch...

Страница 45: ...for at least 4 seconds The power is forcibly turned off To turn on the power back again wait approximately 40 seconds after turning off the power Note If the remote power on function is used cycle the...

Страница 46: ...E R120d 2E Maintenance Guide 46 Chapter 1 Maintenance Express5800 R120d 2E 16x 2 5 inch Drive Model Express5800 R120d 2E 26x 2 5 inch Drive Model M 1 2 3 4 POWER switch Keep pressing for at least 4 se...

Страница 47: ...etting and Clearing the Server Express5800 R120d 1E R120d 2E Maintenance Guide 47 Chapter 1 Maintenance Express5800 R120d 2E 3 5 inch Drive Model M 1 2 3 4 POWER switch Keep pressing for at least 4 se...

Страница 48: ...this function to return the BIOS settings to the factory defaults if the server does not work When the server works use the BIOS setup utility SETUP to return the settings to the factory defaults To...

Страница 49: ...ons for Use in User s Guide Make sure to complete installation Do not get your fingers caught Avoid installing under extreme temperature conditions Important Take anti static measures before operating...

Страница 50: ...ve Top Cover Turn off the server and disconnect the AC power cord from power supply units 2 Confirm the position of Clear Password Jumper 3 Change jumper swtich settings 4 Close Top Cover and press PO...

Страница 51: ...e network Tips On checking hard disk drives no data is written to the disk 8 2 Startup and Exit of System Diagnostics Start up System Diagnostics in the following procedure If the server is running fo...

Страница 52: ...nt test result in the Test summary window is highlighted in red and Abnormal End is displayed in the result on the right side Move the cursor to the test that detected the error and press Enter key Ta...

Страница 53: ...Express5800 R120d 1E R120d 2E Maintenance Guide 53 Chapter 1 Maintenance Option Optional features can be used from this menu Reboot Reboots the hardware 4 Select Reboot in Enduser Menu System Diagnost...

Страница 54: ...t the following steps 1 Turn on the peripheral devices such as a display and then the server 2 Press F4 key while the message below is displayed Press F2 SETUP F3 Internal flash memory F4 ROM Utility...

Страница 55: ...re After starting up the Off line Maintenance Utility the following features are available to run IPMI Information Viewer Displays System Event Log SEL Sensor Data Record SDR and Field Replaceable Uni...

Страница 56: ...er consoles to be connected 9 3 1 How to remotely control Control from a LAN connected PC for Management using the remote KVM of EXPRESSSCOPE Engine 3 For details of the remote KVM refer to EXPRESSSCO...

Страница 57: ...Describes the power control feature 4 RAID System Configuration Describes the RAID configuration utility installed in the server 5 Details of EXPRESSBUILDER Describes the EXPRESSBUILDER attached to th...

Страница 58: ...rent message may appear depending on the environment If you press F2 SETUP will start after POST and the Main menu appears You can also start SETUP by pressing F2 key while expanding option ROM 1 2 Pa...

Страница 59: ...Administrator is displayed Memory Information Total Memory Information Only The total capacity of installed memory is displayed display only System Language English Fran ais Espa ol Deutsch Italiano S...

Страница 60: ...r from storage After the server wakes up from hibernating in an environment out of the guaranteed operating range temperature 10 C to 35 C humidity 20 to 80 Check the system clock monthly Additionally...

Страница 61: ...that show a to their left all menus on this screen press the Enter key to display its submenu and then change the settings 1 Processor Configuration submenu From the Advanced menu select Processor Con...

Страница 62: ...al access from memory to cache to either Enabled or Disabled Execute Disabled Bit Disabled Enabled Enable or disable Execute Disable Bit feature This option is displayed only when the installed proces...

Страница 63: ...essor 1 or not is displayed Hyper Threading Information Only Whether the Hyper Threading Technology is supported or not on Processor 1 is displayed Processor 2 CPUID Information Only ID or Processor 2...

Страница 64: ...isable the feature to report Processor C7 State to OS Package C State Limit C0 C2 C6 No Limit Specify the upper limit for Package C State of processor EIST Disabled Enabled Enable or disable Enhanced...

Страница 65: ...on is set to Enabled the relevant memory resource is degraded Memory Retest No Yes When this option is set to Yes error information on memory is cleared and all DIMMs are reconfigured at the next star...

Страница 66: ...submenu For details about the options see the table below display only Option Parameter Descriptions Total Memory Information Only The physical capacity of installed memory is displayed Available unde...

Страница 67: ...atus of each DIMM is displayed Number Indicates memory capacity and DIMM is working normally Number Error Indicates memory capacity and failed DIMM is enabled Disabled Indicates DIMM is degraded due t...

Страница 68: ...table below Option Parameter Descriptions PCI Device Controller and Option ROM Settings PCI Link Speed Settings ASPM Support Disabled Auto Specify energy saving level of Active State Power Management...

Страница 69: ...ed Enabled Enable or disable the option ROM SCAN for on board LAN 1 LAN2 Option ROM Scan Disabled Enabled Enable or disable the option ROM SCAN for on board LAN 2 LAN3 Option ROM Scan Disabled Enabled...

Страница 70: ...Target Link Speed Limit Auto 2 5 GT s 5 0 GT s Specify the upper limit of link speed for onboard PCI device and PCI devices connected with each PCI slot PCIXX Slot Link Speed Limit 2 5 GT s 5 0 GT s...

Страница 71: ...PI HPET Disabled Enabled Enable or disable the High Precision Event Timer This feature may not be supported depending on OS Periodic SMI Disabled Enabled Enable or disable periodic SM interrupt VT d D...

Страница 72: ...20d 1E R120d 2E Maintenance Guide 72 Chapter 2 Convenient Features Note If the AC power is turned off the Wake on Ring feature is not available on the next system boot after AC power on Press the Powe...

Страница 73: ...t has on the left move the cursor to it and then press the Enter key to show its submenus For details about the options see the table below Option Parameter Descriptions SATA Information SATA Mode Dis...

Страница 74: ...Convenient Features a SATA Information submenu For details about the options see the table below display only Option Parameter Descriptions SATA Port0 SATA Port1 SATA Port2 SATA Port3 SATA Port4 Info...

Страница 75: ...the menu screen shown below For details about the options see the table below Option Parameter Descriptions Device Reset Timeout 10 sec 20 sec 30 sec 40 sec Specify the timeout period when Start Unit...

Страница 76: ...7 Serial Port Configuration submenu From the Advanced menu select Serial Port Configuration and then press the Enter key to display the menu screen shown below From BIOS Redirection Port select Seria...

Страница 77: ...Q 3 Specify the interrupt for serial port B Console Redirection Settings BIOS Redirection Port Disabled Serial Port A Serial Port B Enable or disable the console redirection feature for the specified...

Страница 78: ...the Enter key to show its submenus Then configure the settings Select Administrator Password or User Password and then press the Enter key to display the screen where you can register change the passw...

Страница 79: ...th this password access to SETUP menus is limited The user password can be set when SETUP is started by administrative right or user right Security Configuration Password On Boot Disabled Enabled Enab...

Страница 80: ...enance Guide 80 Chapter 2 Convenient Features 1 Trusted Computing submenu From the Security menu select Trusted Computing and then press the Enter key to display the menu screen shown below If you ena...

Страница 81: ...1 System BIOS Express5800 R120d 1E R120d 2E Maintenance Guide 81 Chapter 2 Convenient Features If TXT Support is enabled the following screen is displayed...

Страница 82: ...TPM operation This option can be selected when TPM State is set to Enabled Current TPM Status Information TPM Enabled Status Enabled Disabled TPM Active Status Activated Deactivated TPM Owner Status...

Страница 83: ...eature to detect PCI PERR Assert NMI on SERR Disabled Enabled Enable or disable feature to detect PCI SERR FRB 2 Policy Retry 3 Times Disable FRB2 Timer Always Reset Specify how the system should oper...

Страница 84: ...of user s response even if an error is detected during POST Memory Error Halt Boot Enable or disable the feature to suppress OS booting when POST detects a memory degradation error until user s respo...

Страница 85: ...of the system is displayed Chassis Part Number Information Only The part number of chassis is displayed Chassis Serial Number Information Only The serial number of chassis is displayed Onboard LAN1 MA...

Страница 86: ...em BIOS Express5800 R120d 1E R120d 2E Maintenance Guide 86 Chapter 2 Convenient Features Option Parameter Descriptions Chipset Revision Information Only The revision of chip set is displayed Factory s...

Страница 87: ...s option is selectable when Power On or Last State is specified in AC LINK Delay Time 45 600 Specify the delay time The minimum configurable time may differ from factory set value The minimum configur...

Страница 88: ...state should be when the AC power is supplied again after loss of power see the table below AC LINK setting System status before AC power was turned off Stay Off Last State Power On Operating DC powe...

Страница 89: ...enabled this option is indicated as Unavailable and inaccessible run with Disabled state automatically Bootup NumLock State On Off Enable or disable Numlock feature of keyboard Setup Prompt Timeout 0...

Страница 90: ...vice is newly connected the priority lowest in its BBS Priorities is assigned to that device If a bootable device is disconnected from the server the relevant device is removed from BBS Priorities Whe...

Страница 91: ...s and Exit SETUP closes without saving the changes in NVRAM The setting at startup of SETUP is retained After SETUP closes the system automatically reboots c Save Changes Changes are saved in NVRAM d...

Страница 92: ...2 1 Notes on Using Flash FDD Flash FDD is only intended as a temporary means of recording a driver therefore do not use it to back up data 2 1 1 Compensation for recorded data NEC will not pay compen...

Страница 93: ...93 Chapter 2 Convenient Features 2 1 3 Use in EXPRESSBUILDER Connect Flash FDD after Top Menu appears When you exit EXPRESSBUILDER remove Flash FDD from the server first Click Remove in the lower righ...

Страница 94: ...port the power control feature Windows Server 2003 R2 Standard Edition SP2 or later Windows Server 2003 R2 Enterprise Edition SP2 or later Windows Server 2003 R2 Standard x64 Edition SP2 or later Wind...

Страница 95: ...the RAID controller LSI Embedded MegaRAID is described in the images below 4 1 Running the LSI Software RAID Configuration Utility When the message below appears on the POST screen after turning on t...

Страница 96: ...S 4 1 1 Exiting the LSI Software RAID Configuration Utility On the TOP menu of the LSI Software RAID Configuration Utility press the Esc key When the confirmation message appears select Yes When the f...

Страница 97: ...ing is not used by LSI Software RAID zRead Ahead On Read Ahead setting on HDD zBios State Enable The setting of whether system loads the LSI Software BIOS or not zCont on Error Yes The setting of whet...

Страница 98: ...rive Selection Menu Select a physical drive Make HotSpare Set a hot spare disk for auto rebuilding Force Online Forcibly place a Hard Disk Drive online Change Drv State Forcibly place a Hard Disk Driv...

Страница 99: ...create a new configuration select Configure and then New Configuration from the TOP menu Management Menu To add a configuration select Configure and then View Add Configuration Important When a config...

Страница 100: ...ARRAY SELECTION MENU screen appears 4 Use the cursor keys to move the cursor to the Hard Disk Drive to be packed and then press the space key The Hard Disk Drive is selected On the screen the selecte...

Страница 101: ...F10 key to create a Virtual Drive The Virtual Drive s Configured screen is displayed The following screen shows an example of RAID1 consisting of two Hard Disk Drives On this screen xxx xxxGB indicat...

Страница 102: ...units of the Virtual Drive capacity specified by Size MB GB or TB 3 Size Specify the Virtual Drive capacity Up to eight Virtual Drives can be created For RAID10 the Virtual Drive capacity cannot be s...

Страница 103: ...Drives screen appears use the cursor keys to move the cursor to the Virtual Drive to be initialized and then press the space key The Virtual Drive is selected 14 Press the F10 key while the desired V...

Страница 104: ...The Rebuild PHYSICAL DRIVES SELECTION MENU screen appears 22 Move the cursor to a Hard Disk Drive indicated by FAIL to be rebuilt and then press the space key to select it The character of the select...

Страница 105: ...ve and then turn on the server 2 Run the LSI Software RAID Configuration Utility 3 From the TOP menu select Objects and then Physical Drive The Objects PHYSICAL DRIVE SELECTION MENU screen appears 4 M...

Страница 106: ...spare setting select Objects and then Physical Drive from the TOP menu Next move the cursor to the Hard Disk Drive to cancel the hot spare setting press the Enter key and then select Change Drv State...

Страница 107: ...he Hard Disk Drive to be checked for consistency and then press the space key to select it The Virtual Drive is selected 4 Press the F10 key while the desired Virtual Drive is selected 5 When the conf...

Страница 108: ...in To delete the configuration data of a Virtual Drive select Objects and then Virtual Drive from the TOP menu Next move the cursor to the Virtual Drive to be deleted and then press the Delete key Whe...

Страница 109: ...iguration Utility RAID Viewer raidcmd Adapter RAID Controller RAID Controller Virtual disk Logical Drive Logical Drive Array Disk Array Disk Array Physical drive Physical Device Physical Device Tips r...

Страница 110: ...ity Rebuild Rate LSI Software RAID Configuration Utility 0 to 7 Low 15 to 100 High 8 to 14 Middle Consistency Check priority Chk Const Rate LSI Software RAID Configuration Utility 0 to 7 Low Values to...

Страница 111: ...e Logical Drive Logical Drive Drive group Disk Array Disk Array Drive Physical Device Physical Device Tips raidcmd is a command provided by Universal RAID Utility For details refer to Universal RAID U...

Страница 112: ...OS and display levels Universal RAID Utility Item Setting values of WebBIOS Display levels of Universal RAID Utility 80 to 100 High 31 to 79 Middle Rebuild priority 0 to 30 Low 80 to 100 High 31 to 79...

Страница 113: ...is running Autorun Menu shown in Chapter 2 5 2 Menu 4 Autorun Menu appears Internal Flash Memory optional If Internal Flash Memory is installed in the server EXPRESSBUILDER can be started from it Not...

Страница 114: ...press Enter key to select it Os installation default is selected if no key is pressed If Os installation is selected Top menu shown in 2 Top Menu appears after confirmation of Windows PE software lice...

Страница 115: ...ly If Configure RAID System only is selected only creation and modification of the RAID System is performed Install an OS separately after setting up the RAID configuration Click Default to reset the...

Страница 116: ...etails about system diagnostics refer to Chapter 1 8 System Diagnostics 4 Autorun Menu Documents can be read and bundled software can be installed from Autorun Menu Adobe Reader is needed to view or p...

Страница 117: ...customized to this server Be sure to install Starter Pack before operating this server Tips Starter Pack is automatically installed when Windows is installed by using EXPRESSBUILDER If the server is...

Страница 118: ...lash Memory is installed and accessible POST message is changed depending on the execution result of this command If the connection of Internal Flash Memory is recognized the commands b and c below ca...

Страница 119: ...ge Connecting the management LAN port to your network enables you to do the following from a remote site via a web browser and SSH client Managing the server Operating KVM keyboard video and mouse fro...

Страница 120: ...R120d 2E Maintenance Guide 120 Chapter 2 Convenient Features 7 NEC ESMPRO 7 1 NEC ESMPRO Agent for Windows For details of NEC ESMPRO Agent for Windows refer to NEC ESMPRO Agent Installation Guide Wind...

Страница 121: ...ures 7 2 NEC ESMPRO Manager NEC ESMPRO Manager remotely controls and monitors the server hardware and RAID System To use these features install the bundle software such as NEC ESMPRO Agent on the serv...

Страница 122: ...ations to this server s BMC For details refer to BMC Configuration User s Guide in EXPRESSBUILDER 7 5 NEC ExpressUpdate Agent NEC ExpressUpdate Agent enables you to manage and update the versions of t...

Страница 123: ...ility allows you to collect server information Product Info for maintenance 8 1 Usage Execute stdclct collect exe contained in the installation folder of this utility By default this utility has been...

Страница 124: ...D Controller 1GB RAID 0 1 5 6 For information about installing Universal RAID Utility refer to Universal RAID Utility in Installation Guide Windows Refer to Universal RAID Utility User s Guide in EXPR...

Страница 125: ...by a self diagnostic test called POST 1 Error Message Shows POST error messages beep code patterns and error messages displayed on virtual LCD 2 List of Windows Event Logs Shows a list of Windows even...

Страница 126: ...ponse to them Tips Write down the displayed messages and beep patterns before contacting your sales representative Alarm messages are useful information for maintenance The list only contains messages...

Страница 127: ...Server Run SETUP and setup each item again If it does not resolve your problem contact your sales representative This error message also appears when lithium battery is removed or reinstalled 8007 SET...

Страница 128: ...s not resolve your problem contact your sales representative 9080 Link in Slow Speed Mode between CPU1 and CPU2 Description Low speed mode was detected on bus between CPU1 and CPU2 Recommended action...

Страница 129: ...ameter to Yes Then select Save Exit Save Changes and Exit If it does not resolve your problem contact your sales representative A804 Latest memory module is corrupted Description An error was detected...

Страница 130: ...enabled AE83 CPU1_DIMM3 with error is enabled AE84 CPU1_DIMM4 with error is enabled AE85 CPU1_DIMM5 with error is enabled AE86 CPU1_DIMM6 with error is enabled AE87 CPU2_DIMM1 with error is enabled AE...

Страница 131: ...y that the values of Base I O or Interrupt in Serial Port A and Serial Port B will not be the same If it does not resolve your problem contact your sales representative B201 Onboard LAN 1 PCIe Link Fa...

Страница 132: ...board installed in slot PCIxx xx denotes failed PCI slot number Recommended action Restart the server If it does not resolve your problem contact your sales representative B261 Onboard LAN 1 PCIe Lin...

Страница 133: ...e your problem contact your sales representative C020 The error occurred during voltage sensor reading Description An error was detected while reading voltage sensor Recommended action Restart the ser...

Страница 134: ...nd reboot the server If it does not resolve your problem contact your sales representative C103 BMC core hardware failure Description A BMC error was detected Recommended action Unplug the power cord...

Страница 135: ...SDR Repository empty Description An error was detected on SROM containing sensor data record SDR Recommended action Unplug the power cord of server wait for 30 seconds and reboot the server If it doe...

Страница 136: ...t found Description BMC Mezzanine card is not installed Recommended action Unplug the power cord of server wait for 30 seconds and reboot the server If it does not resolve your problem contact your sa...

Страница 137: ...Recommended action Restart the server If it does not resolve your problem contact your sales representative C203 CPU Configuration change is detected Description The CPU configuration has been changed...

Страница 138: ...olve your problem contact your sales representative C321 System power consumption is out of range in PSUs Description System power consumption exceeds the power output capacity limit Recommended actio...

Страница 139: ...t does not solve your problem make sure that DIMM is installed in correct slot If it does not solve your problem check the type of DIMM If it does not solve your problem check installation status of D...

Страница 140: ...correctly inserted If this does not resolve the problem contact your sales representative 1 5 2 1 The processor is not installed Or no processor is detected Make sure that the processor is correctly m...

Страница 141: ...displayed on an upper LCD line XX POST Started Description Displayed while POST is running XX denotes POST code POST Progress Code that is running Recommended action This is not an error XX BIOS Rev...

Страница 142: ...s of DIMM If it does not solve your problem remove DIMM and install it again If it does not resolve your problem contact your sales representative Memory Reconfigured Description The server starts wit...

Страница 143: ...move DIMM and install it again If it does not resolve your problem contact your sales representative Tips You can identify the DIMM on which a correctable error frequently occurred by viewing OS syste...

Страница 144: ...ntly occurred by viewing OS system event log or IPMI system event log PCI1A Slot UnCorrectable Error PCI1B Slot UnCorrectable Error PCI2B Slot UnCorrectable Error PCI3B Slot UnCorrectable Error PCI1C...

Страница 145: ...enance Guide 145 Chapter 3 Appendix PCI Express Uncorrectable Error 3 Description An uncorrectable error occured on PCIe bus of onboard device Recommended action Restart the server If it does not reso...

Страница 146: ...eBoard Voltage Upper Non Critical BaseBoard Voltage Lower Critical BaseBoard Voltage Upper Critical VBAT Lower Non Critical VBAT Upper Non Critical VBAT Lower Critical VBAT Upper Critical A voltage ab...

Страница 147: ...tical Processor2 Thermal Control Upper Critical Power Supply1 Temperature Lower Non Critical Power Supply1 Temperature Upper Non Critical Power Supply1 Temperature Lower Critical Power Supply1 Tempera...

Страница 148: ...r An unrecoverable error occurred for CPU1 DIMM1 CPU1 DIMM2 Uncorrectable Error An unrecoverable error occurred for CPU1 DIMM2 CPU1 DIMM3 Uncorrectable Error An unrecoverable error occurred for CPU1 D...

Страница 149: ...ware Image execution Failed Node Manager Firmware Flash Erase Error Node Manager Firmware Flash Corrupted Node Manager Firmware Flash Corrupted Node Manager can t communicate BMC Node Manager Firmware...

Страница 150: ...ed during Hard Disk Drive failure Turn off the power wait for about 30 seconds and restart the server If this does not resolve the problem contact your sales representative System Rear FAN1 Lower Non...

Страница 151: ...tion Solution System Front FAN4 Lower Non Critical System Front FAN5 Lower Non Critical System Front FAN6 Lower Non Critical System Front FAN7 Lower Non Critical System Front FAN8 Lower Non Critical A...

Страница 152: ...en in dump data 1 When Windows Server 2008 R2 is operating while iSCSI is recognized Go to the following Microsoft website for details http support microsoft com kb 976072 en us b57nd60a Warning Broad...

Страница 153: ...6 12 08 00 00 10 0048 00 00 00 00 3C 00 00 00 0050 00 00 00 00 80 A2 BA 86 o 0058 00 00 00 00 08 B0 BD 86 0060 00 00 00 00 00 00 00 00 0068 00 00 00 00 00 00 00 00 0070 00 00 00 00 00 00 00 00 0078 00...

Страница 154: ...cted error DeviceIoControl storage volume _ _mpio disk ven_n ec prod_istorage_1000 rev_1000 1 7f6ac24 0 303030303 030303031303030303032383030304636 GUID 00000000 00007 e00 GUID 00000000000002B8 x00560...

Страница 155: ...If the message appears upon system startup or upon applying Starter Pack there is no problem in system operation Storflt Warning The Virtual Storage Filter Driver is disabled through the registry It i...

Страница 156: ...nless it occurs often Service Control Manager Error The Parallel port driver service failed to start due to the following error The service cannot be started either because it is disabled or because i...

Страница 157: ...t system operation Microsoft Windows Winlogon Warning The winlogon notification subscriber GPClient failed a notification event 6001 Upon OS Installation This event does not affect system operation Wi...

Страница 158: ...security behavior and update the HostingModel property of the provider registration to an account with the least privileges possible for the required functionality 5603 Upon OS Installation This even...

Страница 159: ...es not affect system operation WinMgmt Warning A provider Rsop Planning Mode Provider has been registered in the WMI namespace root RSOP but did not specify the HostingModel property This provider wil...

Страница 160: ...Power vbs Start Script Option Explicit Prepare for IPMI Driver Dim osvc oclass Dim oinstance oipmi set osvc getobject winmgmts root wmi set oclass osvc get microsoft_ipmi for each oinstance in osvc in...

Страница 161: ...params lun 0 oinparams responderaddress h20 oinparams command h20 oinparams requestdatasize 0 Fire IPMI Command Dim outparams Dim i RecordCount set outparams oipmi execmethod_ requestresponse oinparam...

Страница 162: ...ified case 1 units2 degrees C case 6 units2 Watts case else units2 Refer to IPMI Specification Type 0x _ hex outtmp ResponseData 4 End Select Get Sendor Reading Dim sensorData rawData currentValue oin...

Страница 163: ...deraddress h20 oinparams command h23 oinparams requestdata array rv_ls rv_ms rc_ls rc_ms 48 idlength oinparams requestdatasize 6 set outsdridstring oipmi execmethod_ requestresponse oinparams tmpMessa...

Страница 164: ...dEnum _ objWMIService Win32_PerfFormattedData_PerfOS_Processor objectSet objRefresher Refresh Dim first first true Do For each intProcessorUse in objProcessor If first Then If intProcessorUse Name _To...

Страница 165: ...its watts Tips Power consumption readings may not be acquired depending on the power supply configuration of the server In such cases either of the following messages is displayed Unable to send RAW c...

Страница 166: ...ven by executing the mpstat command provided in a Linux distribution For Red Hat Enterprise Linux 5 sysstat version rpm contains the command Execution example mpstat P ALL Execution result Linux 2 6 1...

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NEC R120d-1E N8100-1954F, Руководство по обслуживанию

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