Handling Calls
14
NCS Console 4.0 User Guide
Dialing
In the NCS Console main window, you can dial as follows:
1.
Type a number using the keyboard number keys or the numeric
keypad, or click numbers on the dial pad, or select a number in one of
the view panels (BLF, All, or Speed).
2.
Click the Dial button, or press Alt-d or the Enter key on the keyboard.
The Double-Click Shortcut
If you’re calling a number in one of the view panels (BLF, All, or Speed),
simply double-click the number.
If the call is to an outside number, enter the entire phone number, including
the trunk access code and area code if necessary.
Answering Calls
You can answer a call simply by picking up the receiver. Use the Answer
button or double-clicking to answer calls without picking up the phone.
Answering Calls without Using the Phone Hand Set
If it isn’t already enabled, turn on the Hands Free and Headset Mode as
discussed on page page 13.
•
When you get a ring, click the Answer button or press Alt-a on the
keyboard or the + key on the numeric keypad to answer the call
through the speaker phone or headset.
•
To answer a call with the Ringing status in the Active Calls list,
double-click it.
Answering Calls when You’re Already Connected
If you take a Ringing call in the Active Calls list by double-clicking it while
you are already connected to a call, that call is placed on hold while you
connect to the new call.
