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Troubleshooting

Note: It is normal for the green dots to not be aligned up with the cross hair shown on the circle, 

Dashboard will measure this offset and use it to calibrate the screen. Refer to the Application Note 

AN-FW-008 Calibration Process for detail instructions on how to calibrate the screen with the new 

GUI.

The SST pen & eraser do not work correctly

Make sure the “WHITEBOARD” profile has been selected in the ShadowSense Dashboard 

software tool. The “WHITEBOARD” profile this  configures the device to operate as an interactive 

white board.

Open the main menu in the Dashboard software tool. The main menu is accessible from any 

of the views by clicking the left arrow beside the Diagnostics tab. 

Open the configuration profile by clicking on “Configuration Profiles”.

Select the “WHITEBOARD” profile and click OK.

Содержание MultiSync ShadowSense Touch C Series

Страница 1: ...ShadowSenseTM Touch MultiSync C651Q SST MultiSync C751Q SST MultiSync C861Q SST MultiSync C981Q SST MONITOR MODEL C651Q SST C751Q SST C861Q SST C981Q SST Please find your model name on the label on re...

Страница 2: ...ge 06 Safety Precautions Maintenance Recommended Use Page 07 Shipping Content Page 08 Unpacking Page 09 General Installation Page 10 Connections Page 11 Troubleshooting Page 13 Specifications C651Q SS...

Страница 3: ...xx1Q SST models Table Top Stand Option Other than the standard monitor the Cxx1Q SST models do not allow for table top installations as the weight and dimensions of monitor are different from the base...

Страница 4: ...mes are trademarks or registered trademarks of their respective owners The terms HDMI and HDMI High Definition Multimedia Interface and the HDMI Logo are trademarks or registered trademarks of HDMI Li...

Страница 5: ...mes are trademarks or registered trademarks of their respective owners The terms HDMI and HDMI High Definition Multimedia Interface and the HDMI Logo are trademarks or registered trademarks of HDMI Li...

Страница 6: ...orresponds to the AC voltage of the power outlet and has been approved by and complies with the safety standards in the country of purchase This equipment is designed to be used with a power cord that...

Страница 7: ...glass Plexiglas or water with a small amount of washing up liquid Cleaning the Cabinet Unplug the power supply Gently wipe the cabinet with a soft cloth To clean the cabinet dampen the cloth with a ne...

Страница 8: ...ROM User Guides Manuals 5 Addendum to User s Manuals 6 Power Cable 7 DisplayPort Cable 8 2x USB Cable 300cm MultiSync C861Q SST 1 86 ShadowSenseTM Touch Monitor 2 SST Pen Eraser Kit 3 Remote Control...

Страница 9: ...ing 4 people are required DO NOT start unless you have enough people available Working with less people may result in injuries and damaged product Lift the carton box upwards Make sure to have one add...

Страница 10: ...ventilated openings with mounting accessories or other accessories For NEC Qualified Personnel Stability Hazard The device may fall causing serious personal injury or death To prevent injury this devi...

Страница 11: ...rruption For further instructions on connections please refer to standard user s manual of the base model monitors C651Q C751Q C861Q and C981Q For using Touch Panel 1 Turn off the monitor 2 Install th...

Страница 12: ...g slot 2 type PC Select OPTION Using external computer Select the input signal which is supplied by the computer connected to USB connector NOTE Please refer to The touch panel does not respond in Tro...

Страница 13: ...Make sure that PC SOURCE is AUTO or EXTERNAL PC and the input signal is set to which supplied by the connected computer Make sure the USB cable is connected properly The touch panel function may not...

Страница 14: ...d to enable disable various features Click here for the latest version of the NEC Dashboard software tool NEC ShadowSense Dashboard Tool The position of the touch is not accurate In case your are expe...

Страница 15: ...the new GUI The SST pen eraser do not work correctly Make sure the WHITEBOARD profile has been selected in the ShadowSense Dashboard software tool The WHITEBOARD profile this configures the device to...

Страница 16: ...Specifications C651Q SST...

Страница 17: ...Specifications C651Q SST...

Страница 18: ...Specifications C651Q SST...

Страница 19: ...Specifications C751Q SST...

Страница 20: ...Specifications C751Q SST...

Страница 21: ...Specifications C751Q SST...

Страница 22: ...Specifications C861Q SST...

Страница 23: ...Specifications C861Q SST...

Страница 24: ...Specifications C861Q SST...

Страница 25: ...Specifications C981Q SST...

Страница 26: ...Specifications C981Q SST...

Страница 27: ...Specifications C981Q SST...

Страница 28: ...isposal of the product and country specific information on recycling facilities can be found on our following websites https www nec display solutions com p greenvision en greenvision xhtml in Europe...

Страница 29: ...r if applicable follow applicable legislation or agreement you may have The mark on electrical and electronic products may only apply to the current European Union Member States Outside the European U...

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