SYMPTOMS
POSSIBLE PROBLEM
SOLUTION
NOTE
IntelliBase
™
does not
No power to unit.
Make sure the adapter cable is properly
The green POWER indicator will light
operate.
seated into the DC IN jack on the rear of
when power is applied to the IntelliBase.
the IntelliBase and the adapter is connected
to a suitable power source.
USB audio does not
USB cable between IntelliBase
Make sure both ends of the USB cable are
The green USB indicator will light when
operate properly.
and computer is not properly
fully seated or try replacing the USB cable.
the USB line is active.
connected or defective.
IntelliBase Control Panel software Make sure the IntelliBase Control Panel
The IntelliBase Control Panel icon should
is not installed on host computer. software is properly installed and active
appear in the tray when active.
on host computer.
Refer to User’s Manual for details.
System requirements are not
Verify the system requirements necessary
The IntelliBase requires Windows
®
98
adequate for IntelliBase operation. to operate the IntelliBase are met.
to operate properly.
USB audio is distorted
Volume level or input signal
Turn down the volume level on the
It may also be necessary to reduce the
(i.e. static, crackling,
from sound file is too high.
IntelliBase or by using the control panel
BASS level on certain types of music.
hissing, etc.).
software GUI.
Sound only from
Balance control is set to
Adjust Balance control to center position
Balance (and other controls) can be set to
one speaker when
one extreme.
by using the control panel software GUI.
default position by using the Reset button
operating in analog
on GUI.
audio mode.
USB devices plugged
USB cable between IntelliBase
Make sure both ends of the USB cable are
The green USB indicator will light when
into the IntelliBase
and computer is not properly
fully seated or try replacing the USB cable.
the USB line is active
do not work.
connected or defective.
USB device is plugged into the
USB devices connected to the IntelliBase
Do not plug a USB device into the rear
wrong USB port.
must be plugged into the output ports.
of the IntelliBase.
These ports are found on the right side
This USB port must be connected
of the IntelliBase.
to the host computer.
There is a problem with the
Verify that USB devices will work when
For this check, disconnect the IntelliBase
host computer or software.
connected directly to the host computer.
from the computer and plug the USB
device (mouse, keyboard, etc.) directly
into the rear of the computer.
There is a problem with the
Using the same output port, try substituting
As an alternate test, try connecting the
specific USB device.
a different USB device.
suspected USB device directly to the host
computer.
Analog audio is
Speaker is being overdriven
Make sure the IntelliBase is connected to the Depending on the sound card, you may
distorted (i.e. static,
by an amplified audio source.
line-out jack (unamplified) of the sound card also turn off the amplifier on the sound
crackling, hissing, etc.)
and not the speaker-out jack (amplified).
card (check your sound card manual).
Volume level on sound card or
Check volume of sound card or audio
other audio souce may be too
source and lower as necessary.
high causing the speakers to be
overdriven.
Sound card or specific file/track
Check speakers using another audio source For this check, disconnect the IntelliBase
may be the cause of the problem. (CD-ROM player) to isolate problem.
from the sound card and plug into
headphone jack on CD-ROM player
or alternate line-level audio source.
Sound only from one
Audio cable is not properly
Make sure the audio cable is properly
speaker when
connected.
seated into the audio input jack on the rear
operating in analog
of the IntelliBase.
audio mode.
Microphone sound
Microphone is too close
Move microphone away from IntelliBase
Refer to microphone manual for further
quality is distorted
to speakers in IntelliBase.
or turn down volume level on IntelliBase.
information.
(i.e. static, crackling,
feedback, etc.).
Troubleshooting
NOTE:
If the IntelliBase must be returned for repair, the unit must be
disconnected from the monitor and packed in its original packaging.
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203 Eng Fr Cndn manual 12/21/98 11:21 AM Page 29
