DS2000 03.20.07 Release Notes
New Features in 03.20.07
DS2000 Release Notes
15
◆
03.20.07
Message On Hold
Message On Hold allows you to record a message that will play to callers while they wait on Hold.
For example, you can record a message summarizing available services or hours of operation. This
message will play to callers as soon as you put them on Hold, and continually repeat as long as they
remain on Hold. Message On Hold recording is only available from the System Administrator’s
Mailbox. IntraMail provides a single Message On Hold. Any number of callers can simultaneously
listen to the Message On Hold recording.
Programming
1003-MOH Source
To enable Message On Hold, enter
4
. By default, all trunks are set to 1 (external source).
8004-Subscriber Message Length
The Message On Hold cannot exceed the setting of
8004-Subscriber Message Length
(1-4095
seconds). By default, this interval is 120 seconds.
Operation
Recording Message On Hold
[Super Display Soft Key] - [Keyset Soft Key]
Log onto System Administrator’s mailbox
SA
(72)
Access System Administrator options
[SYS ADMIN] - [N/A]
1
Select Message On Hold
[MSG ON HOLD] - [N/A]
L
(5)
Listen to the current Message On Hold (if any)
[LISTEN] - [LSTN]
#
Exit listen mode
R
(7)
Record a new Message On Hold
[RECORD] - [REC]
Record message
*
Pause or restart recording
[RESUME] - [RESUME]
[PAUSE] - [PAUSE]
E
(3)
Erase recording
[CANCEL] - [CNCL]
#
Exit recording mode
[DONE] - [DONE]
E
(3)
Erase the Message On Hold
[ERASE] - [ERASE]
#
Go back to the System Administrator options
[EXIT] - [EXIT]
0
Plays Help message
#
Go back to the Main Menu options
[EXIT] - [EXIT]
0
Plays Help message
