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NDA-30141

ISSUE 1

STOCK # 200893

CallCenterWorX-Enterprise IMX MAT

Quick Reference Guide

MAY, 2000

NEC America, Inc.

Содержание NEAX 2400

Страница 1: ...NDA 30141 ISSUE 1 STOCK 200893 CallCenterWorX EnterpriseIMX MAT Quick Reference Guide MAY 2000 NEC America Inc...

Страница 2: ...be reproduced without prior written approval from NEC America Inc NEAX and CallCenterWorX are registered trademarks of NEC Corporation 2000 NEC America Inc Printed in the USA All other brand or produ...

Страница 3: ...ations Port Requirements 4 Installing CallCenterWorX Enterprise IMX MAT 5 Chapter 3 Using Online Help 13 Online Help Features 13 Accessing the Online Help System 13 Navigating the Help System 14 Conte...

Страница 4: ...Page ii NDA 30141 Revision 1 CONTENTS CallCenterWorX Enterprise IMX MAT Quick Reference Guide This Page Left Blank...

Страница 5: ...iles 10 3 1 Help Topics Window 14 3 2 Help Topics Window Index Tab 15 3 3 Help Topics Window Search Tab 16 3 4 Help Topics Window Glossary Tab 17 3 5 Print Dialog Box 18 4 1 IMX ACD MAT Console Screen...

Страница 6: ...Page iv NDA 30141 Revision 1 FIGURES CallCenterWorX Enterprise IMX MAT Quick Reference Guide This Page Left Blank...

Страница 7: ...er 2 Getting Started This chapter outlines hardware requirements and installation procedures Chapter 3 Using Online Help This chapter describe the purpose and use of the CallCenterWorX Enterprise IMX...

Страница 8: ...ssword at the prompt Menu names Window titles field names Capitalized OPTIONS MENU LINE STATUS WINDOW USER ID FIELD Any screen output generated by the The CallCenterWorX Enterprise IMX MAT application...

Страница 9: ...rWorX Enterprise IMX MAT application can reside on any Windows 95 98 2000 or NT workstation and will permit the administrators to connect remotely to the ACD engine via the LAN and assign or modify th...

Страница 10: ...RAM 100 MB free hard drive space 800X600 monitor resolution CD ROM drive any OS supported device Modem any OS supported device required when IMX MAT is used for remote dialup access LAN Requirements A...

Страница 11: ...es of dialog boxes that supply default answers to questions regarding the installation of files to your hard disk Important Be sure to close all Windows programs before beginning the application in st...

Страница 12: ...ftware License Agreement dialog box displays Figure 2 2 Figure 2 2 Software License Agreement 3 Read the software license agreement in the list box and click Yes to accept the terms of the agreement a...

Страница 13: ...MX MAT Quick Reference Guide Getting Started Figure 2 3 Installation Information 5 The User Information screen is displayed next Figure 2 4 Verify the infor mation appearing in each field or enter in...

Страница 14: ...g Started Figure 2 4 User Information 6 The Select Components screen displays Figure 2 5 Those components with a checkmark to the left will be installed If there are certain components you do not want...

Страница 15: ...eference Guide Getting Started Figure 2 5 Select Components 7 The Select Program Folder screen displays Figure 2 6 You may select a fold er name from the existing folder list or type a new name in the...

Страница 16: ...ng Started CallCenterWorX Enterprise IMX MAT Quick Reference Guide Figure 2 6 Select Program Folder 8 Next the progress of install file copying and the overall installation is shown on the graphics in...

Страница 17: ...erprise IMX MAT Quick Reference Guide Getting Started 9 When all files have been copied and installed you will be returned to your win dows environment This completes the setup and installation for th...

Страница 18: ...Getting Started CallCenterWorX Enterprise IMX MAT Quick Reference Guide Page 12 NDA 30141 Revision 1 This Page Left Blank...

Страница 19: ...ng the Online Help System There are several ways to use the online Help system within CallCenterWorX Enterprise IMX MAT You can display and work in the current dialog while a Help window is open You c...

Страница 20: ...contains the selected help topic The top pane has navigational buttons to help the users move through the help system Figure 3 1 Help Topics Window Contents Tab The Contents tab Figure 3 1 is intende...