Section 3: Features
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Section 3: Features
DS1000/2000 Product Description
System Timers, Stations
Availability: All versions.
The system provides many station timers that the administrator
can customize. Review the tables below for a description of each
station timer.
ACD/UCD Overflow
This timer sets when UCD overflow occurs. When all UCD
agents are busy, a queued call rings for this interval and then
overflows to the UCD Overflow destination.
Number of Password
Attempts
Use this option to set how many times the system allows a user
to enter the incorrect programming password before locking
them out.
Program Lockout Time
Once the system locks out a user, it will wait this interval before
allowing the user to reenter the programming mode.
Force Program Exit
If a telephone in the programming mode is inactive longer than
this interval, the system automatically cancels the programming
mode and makes the telephone idle.
Table 6: Station Timers
Option
Description
Hold Recall
Use this timer to set how long a call stays on Hold before it
recalls the extension that initially placed it on Hold.
Exclusive Hold
Use this timer to set how long a call stays on Exclusive Hold
before it recalls the extension that initially placed it on Exclusive
Hold.
Call Forward Ring No
Answer
When Call Forwarding Ring No Answer is enabled, this timer
sets how long a forwarded call rings an unanswered extension
before routing to the forwarding destination.
Also use this timer to set how long a transferred call rings a busy
operator extension before recalling the extension from which it
was initially transferred. Note that this timer does not control
how long a transferred call rings any other busy extension.
Call Waiting Tone Interval
Use this timer to set the interval between Call Waiting tones.
Also use this timer to set the interval between Off Hook Signal-
ing alert tones.
Call Coverage Delay
For extensions with Delayed Ringing Call Coverage keys, this
timer sets how long a call flashes the key at an extension before
it starts to ring.
Table 5: System Timers
(Continued)
Option
Description
Adjustable station timers
allow the system to more
precisely meet the site
requirements.
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