17
¾
Problem
：
The touch controls are unresponsive.
Possible causes
The controls are locked.
What to do
Unlock the controls. See section
‘
Using your induction cooktop
’
for instructions.
¾
Problem
：
The touch controls are difficult to operate.
Possible causes
There may be a slight film of water over the controls or you may be using the tip of your
finger when touching the controls.
What to do
Make sure the touch control area is dry and use the ball of your finger when touching the
controls.
¾
Problem
：
The glass is being scratched.
Possible causes
1. Rough-edged
cookware.
2.
Unsuitable, abrasive scourer or cleaning products being used.
What to do
1.
Use cookware with flat and smooth bases. See
‘
Choosing the right cookware
’
.
2. See
‘
Care and cleaning
’
.
¾
Problem
：
Some pans make crackling or clicking noises.
Possible causes
This may be caused by the construction of your cookware (layers of different metals
vibrating differently).
What to do
This is normal for induction cookware and does not indicate a fault.
¾
Problem
：
The cooktop makes a low humming noise when used on a high heat setting
(especially
Power Boost).
Possible causes
This is caused by the technology of induction cooking.
What to do
This is normal, but the noise should quieten down or disappear completely when you
decrease the heat setting.
¾
Problem
：
Fan noise coming from the cooktop.
Possible causes
：
A cooling fan built into your cooktop has come on to prevent the electronics from
overheating. It may continue to run even after you
’
ve turned the cooktop off.
What to do
：
This is normal and needs no action. Do not switch the power to the cooktop off at the wall
while the fan is running.
¾
Problem
：
Pans do not become hot and
appears in the display.
Possible causes
：
1.
The cooktop cannot detect the pan because it is not suitable for induction cooking.
2.
The cooktop cannot detect the pan because it is too small for the cooking zone or
not properly centred on it.
What to do
：
1.
Use cookware suitable for induction cooking. See section
‘
Choosing the right
cookware
’
.
2.
Centre the pan and make sure that its base matches the size of the cooking zone.
¾
Problem
：
P
flashes in the display when you are trying to set PowerBoost.
Possible causes
：
PowerBoost is temporarily unavailable because the cooktop needs to protect itself from
overheating.
What to do
：