© 2022
Passion Radio / NEBRA
–
Please note, Nebra will provide an instant sync feature that download a new snapshot on startup and If
you ever find your hotspot more than 300 blocks behind according to the local IP diagnostics you should
reboot the hotspot.
Onboarding key is missing error
Please contact our tech support via
and provide your MAC address. We will update the
onboarding key for you.
Hotspot not witnessing
Hotspot will not get witness with various reasons from device loation to device relayed.
To Do
•
check your antenna connector/ cable and make sure everything connected well.
•
Improve the antenna placement/ place it as high as possible - check our
https://github.com/NebraLtd/Helium-Guides/blob/main/docs/handy-guides/hotspot-ideal-location.md
Still having trouble ?
If the above tips haven't been able to resolve your issue then get in touch at
https://helium.nebra.com/#/support
and include the following information. We'll work on resolving your
issue. But be sure to please perform the steps above to perform the update process.
•
Model of unit?
•
Mac address of the unit
(Shown as ETH on sticker)?
•
Frequency of the uni
t (Shown as Freq on sticker)?
•
How are you connecting it to internet?
(Ethernet, Wi-Fi, Cellular)?
•
How are you powering the unit?
(included adaptor, PoE, third party adaptor)
If the issue relates to initial setup of the hotspot, please also include:
•
What make & model of phone are you using?
•
What version of the Helium App are you using?
•
Do you have any screenshots of any error codes?
