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4-46

Maintenance and Troubleshooting

Scanner is not working

Probable Cause

Solution

An unsupported scanner
is connected to the unit.

Ensure that the scanner is a serial scanner.

The keyboard is
defective.

Call for service.

Keylock is not working

Probable Cause

Solution

The keylock ribbon cable
is not connected.

Call for service.

The keylock is defective.

Call for service.

Содержание 6932-2202-9090

Страница 1: ...User Guide NCR RealPOS 64 Key 6932 Keyboard Release 1 0 BCC 0000 5224 Issue A...

Страница 2: ...uded It is the policy of NCR Corporation NCR to improve products as new technology components software and firmware become available NCR therefore reserves the right to change specifications without p...

Страница 3: ...expense NCR is not responsible for any radio or television interference caused by unauthorized modification of this equipment or the substitution or attachment of connecting cables and equipment othe...

Страница 4: ...terference VCCI International Radio Frequency Interference Statement Warning This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be...

Страница 5: ...to ship replacement part s Transport the product in its original packaging to prevent impact damages If you do not have access to a computer you may leave a voice message at 1 800 528 8658 USA or Int...

Страница 6: ...he defective equipment Serial Number of the defective equipment Equipment location in the store Description of the problem including any system error codes error condition or guidance to the area of f...

Страница 7: ...pter 2 Hardware Installation Environmental Conditions 7 Physical Environment 7 Operating Range 7 Storage Range 7 Transit Range 7 Electrical Environment 8 Dimensions 8 Weight 8 Cable Connection 9 Power...

Страница 8: ...Using the Matrix Maker Utility 27 Assign Code s to a Key using Key Code 29 Updating Keyboard Configuration Using a DAT file 31 Windows Command Line Configuration Utility 32 Windows GUI Firmware Updat...

Страница 9: ...e keys on the keyboard are not working 44 Numeric keypad is returning wrong keys 45 Speaker is not working 45 MSR is not working 45 Scanner is not working 46 Keylock is not working 46 Cleaning the Key...

Страница 10: ...viii Revision Record Issue Date Remarks A Jan 2018 First Issue...

Страница 11: ...puter It includes 56 assignable function keys which are programmable The fifty five keys are blank from the factory and must be programmed using the Matrix Maker Utility To download the utility follow...

Страница 12: ...6932 64 Key keyboard Standard features POS matrix layout Numeric keypad 56 POS function keys LED status indicator RS 232 scanner port Optional features 4 position key lock 3 track ISO MSR PS 2 or USB...

Страница 13: ...hose devices R Register Allows normal retail mode functions S Supervisor Allows supervisors to provide the highest level of POS terminal control such as refunds and running totals The following table...

Страница 14: ...not supported when the keyboard is connected to a standard PC The standard PC keyboard voltage tolerance is not sufficient to handle the extra power requirements of the programmable speaker tone Only...

Страница 15: ...ct Overview 1 5 Magnetic Stripe Reader The Magnetic Stripe Reader MSR is an optional feature that provides support for reading magnetically coded data cards The NCR 6932 keyboards support a 3 track IS...

Страница 16: ...1 6...

Страница 17: ...to warm areas during shipment If condensation has occurred ensure that the keyboard has undergone a drying process before its use Physical Environment Operating Range Condition Range Temperature 0 C t...

Страница 18: ...Installation Electrical Environment The electrical environment required for the keyboard module is listed as follows PS 2 USB Power Supply 5V DC 10 5V DC 5 Current Input 500mA 500mA Dimensions Weight...

Страница 19: ...nal RJ45 port to connect a peripheral device such as a scanner or a cash drawer device attachment The following NCR cables can be used to establish connection between the NCR 6932 6xxx 64 Key Keyboard...

Страница 20: ...board make sure to turn off the PC or POS terminal Hot plugging can result in damage to the PC or POS terminal due to the increased power requirements of the keyboards 1 Turn off the POS terminal 2 Co...

Страница 21: ...d Model Accessories 6932 2202 1 key check sheet 56 1 5x1 inch key tip lenses 3 1 5x2 inch key tip lenses 1 1x1 inch 00 keytip Black BLK7 2 1 5x2 inch keytip Black BLK7 6932 2302 6932 2201 1 key check...

Страница 22: ...he key check sheet included with the keyboard provides labels for customized keys on the keyboard Tip When placing labels on the key tips make sure that the key tip is clean and dry Use tweezers to pr...

Страница 23: ...gned to that key A key lens is then snapped onto the top of the cappable key to cover the label Installing the Key Lens Position the Key Lens over the Key Tip and then gently press the lens until it s...

Страница 24: ...red into a Double High Key For more information on how to configure a Double High Key refer to Configuration on page 17 Installing a Key Tip Place the Key Tip over its position on the keyboard and pre...

Страница 25: ...Hardware Installation 2 15 Insert the hands of the removal tool under each side of the Key Tip and carefully pull the tool upward until the Key Tip pops off its retainer clips...

Страница 26: ...2 16...

Страница 27: ...ver Setup When using the PS 2 Keyboard or Magnetic Stripe Reader MSR in Windows XP POSReady 2009 Windows 7 POSReady 7 and Windows 10 environments make sure to run the driver for the keyboard PS 2 driv...

Страница 28: ...ine Configuration Utility A command line tool that flashes and updates the keymap settings of a keyboard using a dat configuration file created by the NCR Matrix Maker utility Windows Windows Configur...

Страница 29: ...Matrix Maker utility perform these steps 1 Go the NCR website http www5 ncr com support support_drivers_patches asp 2 Select Retail Support Files Drivers Firmware Operating Systems Platform Software O...

Страница 30: ...wing window is displayed 3 Select Browse to specify the destination directory of the software to be installed and then select Next to continue Note The default installation location of NcrMatrixMaker...

Страница 31: ...Configuration 3 21 5 Select Next to start the installation process When the software finishes the installation the Installation Complete window is displayed 6 Select Finish to exit the installation...

Страница 32: ...ymap file Save As permits user to save the current Keymap file with a new name Exit closes the Matrix Maker utility Keyboard This option provides the following actions that permit keyboard configurati...

Страница 33: ...le the user to modify the configuration of the keyboard General Parameters Tab permits the user modify options for the following parameters Keylock data mode Numeric keypad layout Double key error det...

Страница 34: ...3 24 Configuration MSR Control Tab This tab enables the user to define options for MSR control...

Страница 35: ...on is only applicable when the auto detection of blocking keys option is disabled When the auto detection of blocking keys option is enabled the keyboard firmware during keyboard operation dynamically...

Страница 36: ...puts the Keylock position to the terminal To stop this continuous output press any other key Exit Test Mode enables the application to display the code program to a key when the key is pressed Load Fa...

Страница 37: ...n the desktop The Matrix Maker application displays the Keyboard Category window 2 Select the keyboard to be programmed from the Available Product menu and then select OK Upon start up the application...

Страница 38: ...3 28 Configuration 64 Key User Interface...

Страница 39: ...two states down and up Example If the left Shift key is pressed once in the Virtual Keyboard area the user gets a down code which keeps the key in a down state If this programming is kept it would beh...

Страница 40: ...rom the Virtual Keyboard section and then select OK Select the code from the Special Codes section and then select OK 3 To update the keyboard with the assigned codes do any of the following steps Fro...

Страница 41: ...atrix on the previous page To update the keyboard configuration using a DAT file follow these steps 1 Do one of the following steps From the main menu go to File Open Select the icon 2 Browse to the f...

Страница 42: ...mpt window as an Administrator Right click on a Command Prompt shortcut select Run As Administrator select Yes 3 Navigate to the directory where the NCR KeymapUpdate exe file is located Note Make sure...

Страница 43: ...open the utility The main window displays and automatically detects the keyboard 4 In the Firmware Download section select to locate and select the firmware file to be installed to the keyboard 5 Sel...

Страница 44: ...prompt To use the Windows Command Line Firmware Update utility perform the following steps 1 Open a Command Prompt window as an Administrator Right click on a Command Prompt shortcut select Run As Ad...

Страница 45: ...utility To install the libusb library perform the steps below 1 Add the oss repository Enter the following command zypper addrep http download opensuse org distribution 11 4 repo oss oss 2 Search if t...

Страница 46: ...Key Keyboard has the following physical layout Default Configuration uses double wide zero key and double high Enter key Optional Configuration uses two single wide zero keys 0 and 00 and single high...

Страница 47: ...Configuration 3 37 Key Position Number Note The key position number is based on the IBM PS 2 keyboard standard key position number however some keys are unique in keyboard which are P0 P31 and N1 N7...

Страница 48: ...rmware 32 Programmable POS Keys Numeric Keypad Layout Double High Wide Keys Num Lock Operation Data Flash Subsystem 32 Programmable POS Keys The NCR 6932 2xxx 64 Key Keyboard has 32 programmable keys...

Страница 49: ...ware switches from the default calculator numeric keypad layout to the telephone numeric keypad layout If the host needs to restore the default calculator layout the Calculator Telephone layout option...

Страница 50: ...keys In the following image the bar on the keys indicates that a double high wide keycap may be installed on the two adjacent keys The asterisk symbol indicates key locations that do not generate a ke...

Страница 51: ...d will transmit all key entries This allows for system diagnostic and configuration software to receive two key codes for double size keys for initialization of the keyboard Once the double size keys...

Страница 52: ...3 42...

Страница 53: ...age unplug the power cord and then momentarily press the power switch to drain the power supply capacitance The power cord is used as the main disconnect device Ensure that the socket outlet is locate...

Страница 54: ...on The keyboard is not powered Check the POS terminal power The keyboard cable is not connected Connect the cable to the keyboard and connect the keyboard cable to the keyboard port of the POS termina...

Страница 55: ...s not programmed correctly Verify that the speaker settings are correct The speaker harness is not connected Call for service The keyboard is defective Call for service MSR is not working Probable Cau...

Страница 56: ...An unsupported scanner is connected to the unit Ensure that the scanner is a serial scanner The keyboard is defective Call for service Keylock is not working Probable Cause Solution The keylock ribbo...

Страница 57: ...ner spray or a product designed for cleaning office computer equipment onto a soft cloth to wipe the keys and keyboard housing clean Caution Do not spray liquid cleaners directly onto the keyboard 4 L...

Страница 58: ...tatic Discharge ESD which can cause failures when swiping cards that have metallic hologram stripes Swipe the card through the MSR in a smooth motion Only swipe it down ONCE and up ONCE Allow the devi...

Страница 59: ...aned using an MSR Cleaning Card before treating it with a MSR Treatment Card For low use retail establishments the cleaning and treatment procedures should be followed at least once per month In areas...

Страница 60: ...4 50...

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