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4-2

Chapter 4: Service and Troubleshooting

Cleaning

Perform

the

following

actions

to

clean

NCR

5932–66xx

USB

Compact

Alphanumeric

Keyboard:

1.

Turn

off

the

POS

terminal

properly.

2.

Unplug

the

cable

from

the

keyboard.

3.

Spray

liquid

cleaner

(such

as

window

cleaner

spray

or

a

product

designed

for

cleaning

office

computer

equipment)

onto

a

soft

cloth

to

wipe

the

keys

and

keyboard

housing

clean.

Do

not

spray

liquid

cleaners

directly

onto

the

keyboard.

4.

Let

the

keyboard

dry

completely.

5.

Use

either

a

“canned

air”

type

office

supply

cleaning

equipment

or

a

small

vacuum

to

remove

dust

or

foreign

objects

between

the

keys.

6.

Plug

in

the

keyboard

cable.

Keyboard

is

now

ready

for

use.

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Содержание 5932-66 Series

Страница 1: ...NCR 5932 66xx USB Compact Alphanumeric Keyboard Release 1 0 User Guide B005 0000 2180 Issue B ...

Страница 2: ...e policy of NCR Corporation NCR to improve products as new technology components software and firmware become available NCR therefore reserves the right to change specifications without prior notice All features functions and operations described herein may not be marketed by NCR in all parts of the world In some instances photographs are of equipment prototypes Therefore before using this documen...

Страница 3: ...his document is NCR proprietary information and is not to be disclosed or reproduced without consent Safety Requirements The NCR 5932 66xx USB Compact Alphanumeric Keyboard conforms to all applicable legal requirements To view the compliance statements see the NCR RealPOS Terminals Safety and Regulatory Statements B005 0000 1589 ...

Страница 4: ...ii References NCR 5932 6xxx PS 2 104 Key Programmable POS Keyboard B005 0000 1569 NCR 5932 Keyboards Parts Identification Manual BUF0 0637 A ...

Страница 5: ... 1 7 Chapter 2 Installation Environmental Conditions 2 1 Physical Environment 2 1 Operating Range 2 1 Storage Range 2 1 Transit Range 2 1 Electrical Environment 2 2 Cable Connection 2 3 Keyboard Connector Pin Outs 2 4 Chapter 3 Configuration System Requirements 3 1 Keyboard Connection 3 1 Operating System 3 1 Configuration Access 3 2 Downloading the Configuration Software 3 2 Keyboard Physical Lay...

Страница 6: ... 11 Control 3 12 Keyboard Configuration Window 3 13 General Parameters Tab 3 13 MSR Control Tab 3 15 Blocking Keys Tab 3 16 Control 3 17 Programmable Key Window 3 18 Description Table 3 18 Control 3 19 Sentinel Table Window 3 20 Description Table 3 20 Control 3 21 Key Mapping Table Window 3 22 Description Table 3 22 Control 3 23 Keyboard Window 3 24 View Option 3 24 Numeric Option 3 27 Information...

Страница 7: ...4 1 Cleaning 4 2 Troubleshooting Tips 4 3 Keyboard Is Not Working 4 3 Some Keys on the Keyboard Are Not Working 4 3 Some Keyboard Are Not Working Properly 4 3 Appendix A Device Firmware Upgrade Downloading the DFU Application A 1 Using the DFU Application A 2 ...

Страница 8: ...rks A Jan 2011 First issue B Apr 2015 Added 5932 6674 and 5932 6680 as new PIDs Added new features Updated images to reflect changes on keyboard layout and features Updated Configuration chapter Added Device Firmware Upgrade procedures ...

Страница 9: ... the latest Object Linking and Embedding for Retail POS OPOS and JavaPOS to enable users to support the application and the operating system of their choice Its primary use is in high performance checkout areas of general merchandise and food distribution sales This keyboard is designed with sealed membranes that are specifically created to repel spilled liquids and withstand extreme conditions in...

Страница 10: ... Keyboard No Keylock No MSR No Cable Charcoal 5932 6680 Compact Alphanumeric USB Keyboard No Keylock No MSR No Cable Black 5932 6674 Compact Alphanumeric USB Keyboard with MSR and Keylock No Cable Charcoal 5932 6670 6680 Glide Pad 32 Programmable Function Keys Status Indicator Filler No MSR 33060a ...

Страница 11: ...rror Tones External Universal Serial Bus USB Port Keyboard Status Indicator Glide Pad Keylock Optional Magnetic Stripe Reader MSR Optional 32 Programmable Function Keys The 32 programmable functions keys can be programmed to perform functions specific for the POS terminal operation through the configuration software See the Programmable Key Window section in the Configuration chapter of this user ...

Страница 12: ...ed at 22 inches from the speaker External USB Port The keyboard provides an external USB port A USB 2 0 high speed port is available for external low power USB device attachment When the Keylock is in L position the external USB port MSR and glide pad are all disabled by default and can be enabled by flash configuration option Note When the keyboard disables the external USB port the keyboard cuts...

Страница 13: ...tion option or USB HID class request Magnetic Stripe Reader The Magnetic Stripe Reader MSR is an optional feature that provides support for reading magnetically coded data cards The keyboards support the following types of MSR ISO Tracks 1 2 and 3 JIS II and ISO Track 2 Note For 5932 6670 the MSR head is connected to the keyboard controller board through the MSR connector The necessary electronics...

Страница 14: ...iation Position Description Ex Exception Allows customer or service representative to perform low level programming such as workstation diagnostics workstation configuration and workstation loading L Locked Locks keyboard input to prohibit use of normal functions R Register Allows normal retail mode functions S Supervisor Allows the supervisor to provide highest level of workstation control such a...

Страница 15: ...Chapter 1 Introduction 1 7 Dimensions 185mm 7 28 in 371mm 14 60 in 44mm 1 73in 29329 Weight Keyboard 1 1 kg 2 4 lbs ...

Страница 16: ......

Страница 17: ...eyboard has undergone a drying process before its use Operating Range Condition Range Temperature 0 C to 50 C 32 F to 122 F Relative Humidity 85 Relative Humidity Barometric Pressure 15 2 to 0 2 psi up to a maximum of 9 850 feet Storage Range Condition Range Temperature Range 20 C to 60 C 4 F to 140 F Temperature Change 15 C 27 F per hour maximum Humidity Range 95 Relative Humidity Transit Range C...

Страница 18: ...l Environment The electrical environment required for the keyboard module is listed as follows Parameter Symbol Max Supply Voltage VIN 5 25 V 5932 6674 Supply Current IIN 150 mA Note The keyboard is not sensitive to power supply rise time ...

Страница 19: ...is keyboard 29330 The Standard A plug is connected to the POS terminal and the Standard B plug is connected to the keyboard It also provides an additional USB port for Standard A plugs 29331 The following NCR cables can be used to establish connection between the NCR 5932 66xx USB Compact Alphanumeric Keyboard and the POS terminal Description Part Number 1 5 meter USB cable 1432 C376 0015 2 5 mete...

Страница 20: ...2 4 Chapter 2 Installation Keyboard Connector Pin Outs 29332 4 3 2 1 Standard A 29332 1 2 3 4 Standard B Pin Signal Name 1 5V DC Power Supply 2 Data 3 Data 4 Ground Shell Shield ...

Страница 21: ...s listed below are met Keyboard Connection The NCR 5932 66xx USB Compact Alphanumeric Keyboard requires a high speed or full speed USB port for connection Operating System NCR 5932 66xx USB Compact Alphanumeric Keyboard requires an operating system of Windows XP or higher Note Contact the local NCR 5932 66xx USB Compact Alphanumeric Keyboard supplier for a copy of the configuration software 3 ...

Страница 22: ...nerate configuration data file Define the key mappings Define the keyboard configurations Define programmable keys Manage speaker control Downloading the Configuration Software 1 Go to the NCR support website http www5 ncr com support support_drivers_patches asp 2 Select Retail Support Files Drivers Firmware Operating Systems Platform Software OPOS JavaPOS BIOS etc 3 Select NCR RealPOS and SelfSer...

Страница 23: ...End Esc Num Lock Caps Lock Scroll Lock Num Lock Caps Lock Shift Ctrl 1 2 3 4 5 6 7 8 9 0 0 Ins 1 End 2 3 PgDn 4 5 6 7 Home 8 9 PgUp Enter Del _ Alt Enter Q W E R T Y U I O P A S D F G H J K L Z X C V B N M Shift 33063 Ex L R S Optional Configuration F1 F3 F5 F7 F2 F9 F10 F4 F11 F12 F6 Shift F1 Shift F2 Shift F5 Shift F3 Shift F4 Shift F6 F8 Pause Print Screen Esc Scroll Lock Home Insert PgUp Delet...

Страница 24: ...2 97 102 106 N4 N5 N6 104 108 P0 P1 P2 P3 P4 P8 P5 P9 P6 P10 P7 P11 Num Lock Caps Lock Scroll Lock P12 P13 P14 P15 P16 P17 P18 P19 P20 P21 P22 P23 P24 P25 P26 P27 P28 P29 P30 P31 1 2 3 4 5 6 7 8 9 10 11 15 16 17 18 19 20 21 22 23 24 25 26 29 30 31 32 33 34 35 36 37 38 39 43 44 46 47 48 49 50 51 52 53 54 57 58 12 60 55 61 40 41 27 28 99 90 95 100 13 N1 N7 N2 N3 105 92 97 102 106 N4 N5 N6 104 108 Ex...

Страница 25: ...Software Launching GUI Configuration Software 1 Locate sjkbcfg_win32 exe file specified during the configuration software download 2 Select sjkbcfg_win32 exe file The NCR 5932 66xx USB Compact Alphanumeric Keyboard main window displays Main Window ...

Страница 26: ...3 6 Chapter 3 Configuration Note The program version 1 32 H is the current version for 5932 6674 The program version for 5932 6670 is 1 1b E ...

Страница 27: ...t the checkbox to hide the Speaker control window For more information refer to the Speaker Control Window section in this chapter Keyboard Configuration Select the Keyboard configuration checkbox to activate the Keyboard configuration window Deselect the checkbox to hide the Keyboard configuration window For more information refer to the Keyboard Configuration Window section in this chapter Progr...

Страница 28: ...mpts the program to read the keyboard status every second until the users select the Stop to get KBD Status button To program to read the keyboard status only once deselect the Repeat checkbox before selecting the Get Keyboard Status button Note Selecting the Repeat checkbox sets the program to automatically send keylock data whenever the keylock position changes thus may result to unexpected oper...

Страница 29: ... the Not Found Keyboard message is displayed Connect and Get All Data Select Connect and Get All Data to detect NCR 5932 66xx USB Compact Alphanumeric Keyboard and to obtain all configurations and key map data Apply All Configuration and Key Mapping to Keyboard Select Apply all configuration and key mapping to keyboard to apply all the set parameters to the keyboard The parameters that users set a...

Страница 30: ...3 10 Chapter 3 Configuration Speaker Control Window 5932 6670 5932 6674 ...

Страница 31: ...m input Note Values entered should be in hexadecimal format Note The Sound Error Tone control code takes no parameters and disregards the inputs for the frequency volume and duration parameters When received by the keyboard it initiates an error tone with pre configured frequency volume and duration The new tone immediately overrides the prior or existing tone Note Key clicks or error tone can be ...

Страница 32: ... sound volume Note Values entered should be in hexadecimal format Control Get Speaker Control Select Get Speaker Control to prompt the program to read and display the current keyboard parameters Set Speaker Control Select Set Speaker Control to apply the set parameters to the keyboard The speaker control parameters that are set are only applicable until the POS terminal shuts down The speaker cont...

Страница 33: ...odifications General Parameters Tab This tab permits users to define options for the following parameters Keylock data mode Numeric keypad layout Double key error detection Auto detection of blocking keys Speaker control parameters Keyboard MSR Touch and USB setting on Keylock L position Ctrl Alt Del protection 5932 6670 ...

Страница 34: ...3 14 Chapter 3 Configuration 5932 6674 ...

Страница 35: ...MSR Control Tab This tab permits users to define options for MSR control Note There is no need to define these options for 5932 6674 5932 6670 Note This keyboard has provisions for a single MSR but does not currently contain an MSR ...

Страница 36: ...e the auto detection blocking keys before defining the blocking keys options The blocking keys option is only applicable when the auto detection of blocking keys option is disabled When the auto detection of blocking keys option is enabled the keyboard firmware during keyboard operation dynamically defines the options ...

Страница 37: ...rd configuration to apply the set configuration to the keyboard The keyboard configuration that is set is only applicable until the POS terminal shuts down The keyboard configuration returns to its original value when the POS terminal reboots To keep the settings write the configuration to the flash memory For more information refer to the Write All Configuration and Key Mapping to Flash Memory se...

Страница 38: ...users to select the combination of modifier keys GUI Alt Shift and Ctrl The Usage code section of the description table permits users to assign the usage ID value Do one of the following actions to assign the usage ID values Enter the values manually Drag the values from the Usage ID field in the Key mapping table value definition window Note The keyboard generates the defined key sequence for the...

Страница 39: ...key to apply the set programmable keys information to the keyboard The programmable keys information that is set is only applicable until the POS terminal shuts down The programmable keys information returns to its original value when the POS terminal reboots To keep the settings write the configuration to the flash memory Refer to the Write all Configuration and Key Mapping to Flash Memory sectio...

Страница 40: ...t side displays the combination of modifier keys and usage codes for keylock sentinels programmable keys The Right Modifier keys and Left Modifier keys sections permit users to select the combination of modifier keys GUI Alt Shift and Ctrl A value can be assigned in the Usage ID field by typing keyboard or by dragging from Key mapping table value definition window When dragging the data from Key m...

Страница 41: ...nel Table to apply the set sentinel information to the keyboard The sentinel information that is set is only applicable until the POS terminal shuts down The sentinel information returns to its original value when the POS terminal reboots To keep the settings write the configuration to the flash memory For more information refer to the Write All Configuration and Key Mapping to Flash Memory sectio...

Страница 42: ...provides a more flexible but riskier alternative method of defining key functions compared to the Keyboard window The key functions in the Keyboard window may be defined to minimize the possibility of improper settings For more information refer to the Keyboard Window section in this chapter A value can be assigned in the table value field by typing keyboard or by dragging from Key mapping table v...

Страница 43: ... to apply the set key mapping information to the keyboard The key mapping information that is set is only applicable until the POS terminal shuts down The key mapping information returns to its original value when the POS terminal reboots To keep the settings write the configuration to the flash memory For more information refer to the Write All Configuration and Key Mapping to Flash Memory sectio...

Страница 44: ...The View Option section provides the following view modes Key position number displays the keyboard layout with key position number on each cap The key position number always keeps its original position regardless of key mapping modifications Double Wide Zero ...

Страница 45: ...Chapter 3 Configuration 3 25 Single Wide Zero Layout displays the keyboard layout with the key name on each cap The key name changes depending on the key mapping modifications ...

Страница 46: ...3 26 Chapter 3 Configuration Usage ID displays the keyboard layout with Usage ID value on each cap The Usage ID value changes depending on the key mapping modifications Double Wide Zero Single Wide Zero ...

Страница 47: ...tion permits users to set the numeric pad mode and the 0 configuration Numeric Pad Mode Select one of the following numeric pad modes Telephone sets the numeric pad in a telephone keypad layout mode Calculator sets the numeric pad in a calculator keypad layout mode ...

Страница 48: ...rate separate key codes from each key 5532 6670 5932 6674 Note This option only works when the auto detection of blocking keys option is disabled The configuration software automatically disables the auto detection of blocking keys option Users can enable the auto detection of blocking keys option in the keyboard configuration window For more information refer to the Keyboard Configuration Window ...

Страница 49: ...ield displays the HID usage ID value of the selected key Key This field displays the key name of the selected key It permits users to change the key name and the usage ID value through the following steps 1 Select dropdown arrow to view key list 2 Select the desired key The key name and the usage IP is assigned to the selected key Right Left This option is activated if users select one of upper 32...

Страница 50: ...l reboots To keep the settings write the configuration to the flash memory See the Write all configuration and key mapping to Flash memory section in this chapter for more information The key mapping information other than upper 32 programmable POS key area is always stored into the Flash memory Reload Select Reload to prompt the program to read and display the current key mapping information Doub...

Страница 51: ...four single height keys 100 Defines the upper two keys on the row as one double height key and the lower two keys on the row as two single height keys 010 Defines the middle two keys on the row as one double height key the upper key on the row as a single height key and the lower key on the row as a single height key ...

Страница 52: ...s the lower two keys on the row as one double height key and the upper two keys on the row as two single height keys 11 Defines the upper two keys on the row as one double height key and the lower two keys on the row as one double height key ...

Страница 53: ...Chapter 3 Configuration 3 33 Key Mapping Value Definition Window The Key Mapping Definition Window displays the hexadecimal table value HID usage ID and the key usage name of each key ...

Страница 54: ......

Страница 55: ... unplug the power cord and then momentarily press the power switch to drain the power supply capacitance The power cord is used as the main disconnect device Ensure that the socket outlet is located or installed near the equipment and is easily accessible The keyboard should only be powered by a Safety Extra Low Voltage SELV power supply source with an available power level of 5 amperes or less an...

Страница 56: ...r such as window cleaner spray or a product designed for cleaning office computer equipment onto a soft cloth to wipe the keys and keyboard housing clean Do not spray liquid cleaners directly onto the keyboard 4 Let the keyboard dry completely 5 Use either a canned air type office supply cleaning equipment or a small vacuum to remove dust or foreign objects between the keys 6 Plug in the keyboard ...

Страница 57: ...king Probable Cause Possible Solution Keyboard is not powered Check POS terminal power Keyboard cable is not connected Connect cable to keyboard and connect keyboard cable to the keyboard port USB of the POS terminal Some Keys on the Keyboard Are Not Working Probable Cause Possible Solution Keyboard cable is not connected Connect keyboard cable to PC keyboard port and back of keyboard Keyboard is ...

Страница 58: ......

Страница 59: ...atches asp 2 Select Retail Support Files Drivers Firmware Operating Systems Platform Software OPOS JavaPOS BIOS etc 3 Select NCR RealPOS and SelfServ Peripherals Firmware Drivers Utilities 4 Select Keyboards 5 Select 5932 66xx 6 Select the Firmware Update Utility file 7 Follow on screen instructions to download the firmware update software Note For concerns regarding the firmware update software i...

Страница 60: ...ts it automatically detects IDs PID VID To rescan supported devices select Scan Note To view the list of supported devices refer to the SejinPOSInfo ini file which is located in the same folder as the DFU exe file 4 To locate the firmware update file select Load and then open the file 5 Select Upgrade When the upgrade is complete a message is displayed on the lower left hand corner of the DFU main...

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