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Troubleshooting Guide
This guide lists common problems and their solutions.
Please refer to this guide before requesting service.
If you need further assistance, please contact Naxa
Technical Support (www.naxa.com/naxa_support/).
Symptom Possible Cause Possible Solution
There is no
power. The battery is
exhausted. Connect the unit to a
USB power source to
charge it.
The Power switch is
set to OFF.
Make sure that the
Power switch is set to
the ON position.
The device
is unable to
connect to the
speaker. The speaker is not
in pairing mode. Reset the speaker
(turn it off and then on
again.) Wait for the sta -
tus LED to flash quickly
blue.
Bluetooth may be
disabled on your
device. Make sure Bluetooth is
enabled on your device.
Turn it on if it isn’t.
Symptom Possible Cause Possible Solution
The device is
connected but
there is no
sound. The AUX connector
may be in use. Disconnect all cables
from the AUX in-
put connector of the
speaker.
Your device may be
beyond the effec-
tive range of the
speaker. Move closer to the
speaker. Range may
be affected adversely
by environmental
conditions.
Your device may
not be in playback
mode. Ensure that your device
is operating correctly.
Start playback on your
device.