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In such cases, describe the malfunction as accurately as possible in writing, add
the details for your device and the software you are using as well as operating
surrounding (Operating system, Servicepack version, CPU size and type,
memorysize, type of HDD and interface, etc. and send an email to support@
navilock.de.
A member of the support team will take care of your problem and work on a
solution.
We hope you enjoy your Navilock product!
7. Warranty period
Your GPS receiver will be repaired free of charge during the legal warranty
period, provided the damage was not caused by external impact, moisture,
fall or improper use. Your specialist dealer will help you with words and deeds.
Repairing goods can be send directly to
Navilock Repair Center
Beeskowdamm 13/15
D-14167 Berlin-Zehlendorf
Please send only parcels which are franked.
Please include a proof of purchase and a detailed error description. “doesn´t
work” or “defect” is not detailed. Please point out also how often a defect occurs.
Transmittals which are not franked cannot be accepted, due to logistic reasons.
8. Support
If you have further questions, please contact our customer support:
[email protected] / www.navilock.com or phone +49 0 8471650*.
You can contact our service hotline during the following times:
Mon. – Fri: 9:00am – 16:0 pm
* A connection fee applies according to fee schedule of your local telephone
provider.
You can find current product information on our homepage: www.navilock.com
9. Final clause
Information and data contained in this manual are subject to change without
notice in advance. Errors and misprints excepted.
