9
FAQ
My App keeps freezing
Most common causes of the App freezing is a
bad internet connection. Please check your
internet connection thoroughly.
I attempted to pair
device but it is frozen.
I searched for device
via the app, and then it
asked me to enter the
unique code to the
device. I then pressed
“back” in the app. Now
the device is stuck
with the code
displayed on the
device and still waiting
to be paired. What do I
do?
Please reset your activity monitor
How do I reset my
activity monitor?
You can reset the device by holding down the
button on the wrist band for around 10
seconds.
All I can see on my
monitor is the time
and the button no
longer works.
Check that the monitor is not on sleep mode,
via the App. During sleep mode the button is
disabled to avoid unintentional button
pressing etc.
Specifications
Supported Apple devices
iPhone 4S, 5, iPod touch5, etc.(OS must
be IOS6.0 or later)
;
Supported Android devices Android 4.3 or later (Samsung S4, Note 3
etc)
Supported Bluetooth
Versions
Bluetooth 4.0