©Ecoflo Wastewater Management Pty Ltd
IMNL-008.151121
Page 18
PRODUCT & COMPONENT WARRANTY
Ecoflo will furnish new parts to a customer whose toilet fails within the allotted warranty period for
the particular component, provided that our inspection shows such failure is due to defective material
or workmanship. Any part supplied is warranted for the balance of the original warranty period. The
warranty period for a part begins from the date the original product was dispatched (plus 10 working
days for transportation).
Warranty Period:
Any electrical component including solar
1 year
Any rotomoulded component
10 years
Any fibreglass/porcelain/polymarble component
3/4/5 years
Toilet seats
1 year
Any other component
1 year
This warranty does not cover:
• Damage resulting from neglect, abuse, accident or alteration; or damage caused by fire, flood, acts
of god or other causality.
• Damage resulting from failure of the purchaser to follow normal installation and operating
procedures outlined in the manual or in any other printed instructions supplied with the system.
• Labour and service charges incurred in the removal and replacement of any parts found defective
under this warranty.
Items subject to a dispute, where photographic evidence is inconclusive, must be sent prepaid to
Ecoflo. The cost will be reimbursed by Ecoflo should the claim be found valid.
In addition to the above,
Ecoflo will only replace a fan that fails during the warranty period under the
following conditions:
• The fan has only ever been connected and powered by either a 12 volt transformer plugged into
mains power or a solar system supplied by Ecoflo. Connecting your fan directly to a power source other
than one supplied or specified by Ecoflo may result in damage to the fan and void the warranty.
• The fan and transformer must not be modified/altered in any way.
• The faulty fan is returned to Ecoflo for inspection, if required.
Providing the above conditions have been met replacement fans are shipped the same or following day
free of charge by regular post.
