13
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www.napoleon.com
N415-0437-AU MAY 10.22 REV -
Troubleshooting
Problem
Possible Causes
Solution
Low heat / Low flame when valve
turned to high.
Blockage of gas.
Improper preheating.
Cylinder freezing up.
Check for spider webs in the burner or orifice.
Preheat grill with main burners on high for 5 to
10 minutes.
When cooking for long periods of time, or when
the cylinder is close to being empty, or low
outside air temperatures, 1 lb cylinders do not
have enough wetted surface area to allow liquid
propane to turn to vapor. Put on a fresh 1 lb
cylinder or hook-up to a 20 lb tank.
Excessive flare-ups/uneven heat. Improper preheating.
Excessive grease and ash build
up in drip pan.
Preheat grill with both main burners on high for
5 to 10 minutes.
Clean drip pan regularly. Do not line pan with
aluminum foil. Refer to cleaning instructions.
Burners burn with yellow flame,
accompanied by the smell of gas.
Possible spider web or other
debris, or improper air shutter
adjustment.
Thoroughly clean burner by removing. See
general maintenance instructions. Open air
shutter slightly according to combustion air
adjustment instructions. (This must be done by
a qualified gas installer.)
Flames lift away from burner,
accompanied by the smell of
gas, and possibly difficulties in
lighting.
Improper air shutter
adjustment.
Close air shutter slightly according to combustion
air adjustment instructions. (This must be done
by a qualified gas installer.)
Burner will not light with the
igniter but will light with a
match.
Jet-fire outlet is dirty or
clogged.
Clean jet-fire outlet with a soft bristle brush.
Humming regulator.
Normal occurrence on hot
days.
This is not a defect. It is caused by internal
vibrations in the regulator and does not affect
the performance or safety of the gas grill.
Humming regulators will not be replaced.
“Paint” appears to be peeling
inside lid or hood.
Grease build-up on inside
surfaces.
This is not a defect. The peeling is caused by
hardened grease, which dries into paint-like
shards that flake off. Regular cleaning will
prevent this. See cleaning instructions.
Burner output on “high” setting
is too low. (Rumbling noise and
fluttering blue flame at burner
surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orifice.
Spider webs or other matter in
venturi tube.
Check gas level in propane cylinder.
Reposition supply hose as necessary.
Clean burner orifice.
Clean out venturi tube.
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