32
Troubleshooting
Trouble
shooting
Problem
Solution
Incorrect USB drive
•
Use the USB drive supplied with the counter or an USB
2.0 drive as some types of USB drive are not detected or
recorded by the counter.
•
Do not save too many files in a USB drive as the counter
may slow down to read the USB drive.
Accidentally
removed the USB
drive
• Do not remove the USB drive or turn off the counter when
updating.
• Do not remove a USB drive when saving or reading data
as
it may damage the counter.
Problem
Solution
May be using
a corrupted
software file
or a damaged
USB drive
• Download a new version of the software on a different
USB drive and try updating the software on the EVE™ PLUS.
Contact technical support (page 39) if the problem persists.
Saving and printing problems
Instrument not updating software