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TROUBLESHOOTING:
Problems
Possible causes
Actions
The remote control is
not working
The plug and socket
are not connected
Check if the plug and
socket are connected
and the power switch
is on
The chair stops without
notice
Overheat will activate
the temperature
protector, then the
chair will turn off
automatically
Turn on the chair again
after 30 minutes
The chair is not
working
The connection of the
plug is loose, or the
switch is in the “Off”
position.
Check the plug and
connect it firmly to the
socket, or turn the
power switch to the
“On” position
Contact the retailer
to change the power
board.
The power board
burned out
A beeping sound oc-
curs when the massage
rollers are working
The guide rail is lack
lubricating oil after a
long period of use
Apply oil from the right
guide rail tank to the
side of the guide rail
Massage strength is
too strong
Not used to the
massage at the
beginning
In the beginning, start
the massage with the
lowest speed and
strength, and place a
small pillow on your
back and hips
The chair suddenly
stops during use, and
come with a strange
smell
The power board
burned out
Contact the retailer
to change the power
board
If you still have question or problem with the chair, please contact our
customer support team.
STORAGE AND MAINTENANCFE:
Cleaning the chair:
• Please confirm the power switch is shut down before cleaning and
remove the plug from the socket.
• Please use dry cloth to clean the surface of product and control board.
• The heavy soiled areas can be wiped with a wet cloth or neutral
• detergent, then clean with dry cloth.
Maintenance
• Do not place this chair over uneven ground.
• Avoid using the chair in continuous use for a long period of time.
• Avoid placing the chair near wet areas.
• Avoid exposing the chair to high temperatures.
• Avoid prolonged direct sunlight on the chair.
• The mechanical components of the chair are specially designed,
no special maintenance is required.
• If any parts of the chair need to be changed, please contact the retailer
for the original parts.
Storage:
If the chair will not be used for a long time, please unplug it and cover it with
a cloth, then store it in a dry and dust-free place.