文件编号：
NDT2920016
文件版本：
4
地址：上海市浦东新区申江南路
2000
号
邮编：
201315
电话：
(021)68586699
传真：
(021)23025796
第
23
页
共
24
页
10.3 保修期与售后服务
本产品是在完善的品质管理体系下制造的，当万一发生故障时，对保修期与售后服务特作如下说明：
保修期
在用户遵守保管和使用条件下，从本公司发货之日起，不超过 36 个月，断路器封印完好，产品如因
制造质量问题而发生损坏或不能正常使用时，本公司负责无偿修理或更换。但是，如由于下述原因引起的
故障，即使在保修期内亦作有偿修理或更换。
(1)由于使用错误、自行改装及不适当的维修等原因。
(2)超过标准规范的要求使用。
(3)购买后由于摔落及安装过程中发生损坏等原因。
(4)地震、火灾、雷击、异常电压、其他天灾及二次灾害等原因。
售后服务
(1)出现故障时，请与供货商或本公司售后服务部门联系。
(2)保修期内的修理或更换：由于本公司制造上的问题所造成的故障，作无偿修理，以至更换。
(3)超过保修期后的修理或更换：在修理后能维持功能的场合下，作有偿修理，否则可作有偿更换。
10.3 Warranty period and after-sales service
This product is manufactured in a fine quality management system. In case of error, warranty period
and after-sales service are explained in the followings:
Warranty period
The company is responsible for free maintenance or exchange within 18 months from the delivery
date at the following premises: the user abides by preservation and use rules; seal on the breaker is
complete; the product is damaged or cannot be used normally by reason of quality problem. However,
maintenance or exchange should be paid in warranty period if the error is caused by any one of the
following reasons:
(1)Improper use, self refit, improper maintenance and so on.
(2)Use out of the standard specification.
(3)Damage caused by falling off or installation after purchase.
(4)Earthquake, fire disaster, lightning stroke, abnormal voltage, other natural disaster, second
disaster and so on.
After-sales service
(1)Please contact the supplier or the after-sales service department of company if there is an error.
(2)Maintenance or exchange in warranty period: free maintenance or exchange is allowed if the error
is up to manufacture technique.
(3)Maintenance or exchange out of warranty period: paid maintenance is operated if the function can
be recovered, otherwise paid exchange is operated.
