Page 21
www.NabcoEntrances.com
5-7-10
Nabco Multi-Module
NABCO Entrances Return Policy - Limited Warranty
NABCO ENTRANCES INC. for its Gyro Tech product line, provides to its distributor a limited warranty, on Gyro
Tech products. This warranty is:
NABCO ENTRANCES INC. will exchange or repair, F.O.B. the plant, any component found defective in
workmanship and/or material, subject to Nabco’s inspection, for a period of one (1) year after
installation or 18 months after manufacture, whichever comes first. Warranty does not include field
service labor. The installing contractor/distributor will be responsible for installation and field service.
This is NABCO ENTRANCES Inc.’s sole warranty.
This warranty does not cover loss or damages resulting from causes beyond the manufacturer's control,
misuse, neglect, accidents, windstorms, or other acts of God, or acts of terrorism. Warranty is for normal use
and service. The warranty does not apply to equipment that has been repaired or altered so as to adversely
affect conditions of operation. Warranty will not obligate NABCO for damages resulting from such alterations,
misuse, or acts of God, or acts of terrorism.
Extended Warranties - New Parts and Equipment Only
Two-year warranties on all Gyro Tech entrance systems are available. The two (2) year warranty is the same
as the one (1) year warranty except for a period of two (2) years after installation or 30 months after
manufacture whichever comes first. All orders requesting a multi year warranty must be included on the
purchase order at the time of the original order to establish proper records. Any other extended warranty must
be specifically approved and priced by NABCO Management.
Warranty Seal on Operators
All operators will contain a warranty seal placed over the cover and housing. The warranty will become invalid if
any operator is returned with the seal broken.
Return of Warranty Parts
NABCO must be promptly notified (within 2 weeks of failure) of all warranty claims. All parts for warranty claims
must be returned to NABCO within the following two (2) weeks for US locations and six (6) weeks for all other
locations. All parts must be returned freight prepaid and include a Return Material Authorization Tag/Number
which is available by contacting the Customer Service Department. All items returned are subject to inspection
and testing to determine the cause of failure. If in NABCO's determination:
A. For all items, when the part returned is defective and within the terms of the warranty, it will be repaired or
replaced. Any repaired item would carry the full warranty from original installation date. If the piece has been
replaced, a credit memo will be issued against the replacement invoice. Warranty parts are shipped prepaid via
ground transportation by Nabco. Expedited delivery costs are paid by the distributor.
B. For all items, if it is determined the part returned is not defective and within the terms of the warranty the
part will remain the property of the Distributor at the time of this determination. The disposition of the item will
be agreed upon with the distributor. The only options considered will be:
1. To return the item at the distributor cost.
2. To return it to stock less inspection and testing costs if the piece has not been used
and remains saleable as a new part. A 20% restocking charge will apply and be paid
by the distributor.
3. Discarded by NABCO.
Non-warranty Returns
Applications for the return and credit of any parts item must be made in writing to Nabco Customer Service
within 60 days of the date of our shipment. Only items listed on attached Nabco RMT tags will be considered.
Parts that have been ordered incorrectly can be exchanged for the correct items provided Nabco Customer
Service is notified in writing within 60 days of the date of our shipment and subsequent return authorization has
been given. Credit for parts that have been ordered by the distributor and are no longer needed for repair in the
field will be subject to the discretion of Nabco. A 20% stocking fee will apply.
