For peace of mind, your n+ Mercedes-Benz EQ eBike
comes with a 5 year frame warranty, and 2 year
warranty on parts.
Your warranty does not cover incorrect assembly or
installation of parts. To find a recommended service
centre near you, please head to nplusbikes.com, or
alternatively a local reputable bike shop with the
necessary technical support for your requirements.
Warranty Part**
Warranty/
Guarantee Period*
Alloy Frame
5 years
Carbon Frame
3 years
Forks
2 years
Wheel rims/hubs
2 years
Bars/ stems/ seatposts/ seat clamp
2 years
Brake levers/ calipers/ cranks***
2 years
Batteries/ controllers/ motors
2 years
Headset
2 years
Exclusions
The above warranty, or any implied warranty, does not
cover:
• Normal wear and tear on parts such as
tires, chains, brakes, motor, cables, gears
and wheels in situations where there are no
assembly or material defects.
• Bicycles serviced by other than a qualified
bicycle service centre.
• Additional costs of transport, duties, and
assembly/disassembly.
• *** All parts not specifically above mentioned
are subject to wear or are consumables and
are not covered by warranty including tires,
spokes, bearings, brake pads, chains, belts,
sprockets, bottom brackets, painted surfaces,
saddles, handlebar tape, rubber inserts,
bolts, threads, sliding bearing surfaces, non-
rechargeable batteries, and pedals.
• If a bike has had any modifications from the
original condition.
• Third party components such as SRAM,
Enviolo, Gates and Shimano (please refer to
their manufacturer warranties).
• Use of the bicycle for abnormal, competitive
and/or commercial activities or for the
purposes other than those for which the eBike
was designed.
• Damage caused by failing to follow the n+ user
manual, guides and website information.
• Paint finish and decal damage resulting from
taking apart in competitions, jumping, downhill
and/or training for such activities or events or
because of exposing the bike to, or riding the
bike in, severe conditions or climates.
6/ Warranties
6/
Warranties
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