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Troubleshooting
This chapter summarizes the most common problems you could encounter with MyndStep. If you
are unable to solve the problem with the information below, please call your distributor.
Issue
Possible causes
Solutions
1. The indicator does not
light up at all when pressing
the ON/OFF button
The battery of the unit is empty.
Charge the unit (see chapter
Preparing for use’).
2. The MyndStep APP on
the mobile phone could not
connect with the unit.
1. The unit is not turned on;
2. Mobile phone Bluetooth is not
open or mobile phone Bluetooth
problems
3. the distance between the
mobile phone and the unit is too
far;
4. The unit has connected to
another mobile.
5. The unit is asleep, and
Bluetooth is stopped;
6. Other reasons.
1. Turn on the unit;
2. Please turn on the Bluetooth on
the mobile phone or change to
another mobile phone;
3. Please keep the mobile phone
near the unit;
4. Disconnect the connected
phone or restart the unit;
5. Restart the unit;
6. Turn off the APP background
operation, and restart the phone
Bluetooth.
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