14
Troubleshooting
Problem
Possible Causes and Corrections
The Thermostat LCD doesn’t show
anything
The Thermostat has been turned off. Press Reset
button to power it up
The battery is dead after a long storage. Allow an hour
or so for it to be recharged
Can’t set the heating set-point
higher or the cooling set-point lower
The set-point limit has been reached (55~90F)
Heating doesn’t come on
System
is not set to
Heat
The room temperature is higher than the heating set-
point
Cooling doesn’t come on
System
is not set to
Cool
The room temperature is lower than the cooling set-
point
The Thermostat has a display, but
the key pad doesn’t work. Nothing
happens when I tap buttons
The
Key-Lock
has been turned on. Use one of the
followings to turn it off:
Press
MyE Button
+
Menu
buttons on the Thermostat
simultaneously
Go to the Dashboard page of the web interface, click
the
Key-Lock
icon
to turn it into
After the installation, I can’t control
the Thermostat from the web or
smart phone. The Thermostat and
the gateway are all powered on
The remote control has been disabled. Press
Connections
button on the Thermostat to enable it.
If
sign flashes, the Gateway may be too far away
from the Thermostat. Try to place it closer to the
Thermostat
If both
and signs flash, the internet connection
is lost. Please check if the Gateway is powered up or
the home internet connection is good
If the above suggested corrections don’t fix the problem, or the problem you are having is not in
the list, please contact our customer service at
.
