16. SERVICE POLICY
In the event of you needing to contact the MX Group Customer Service Department, the following procedure
should be followed:
1. Before telephoning on 0845 505 2211 the MX Group
Customer Service Department you should ensure
you have the model number (printed on the valve),
the date and proof of purchase, your contact details
and the postcode where the unit is installed.
2. The MX Group Customer Service Department will
be able to tell you whether the fault can be simply
rectified by the provision of a replacement part
or arrange an on site visit by a Qualified Service
Engineer.
3. If a service call is required it will be booked and the
date of the call confirmed. You or a representative
(over the age of 18 years) must be present during
the entire engineers visit. The engineer will not
be able to repair or replace or advise on parts or
products not supplied by MX.
4. In the event of a service call aborted by you or
where a call has been booked under our guarantee
but failure is not related to the product supplied by
MX then a charge will be made.
5. If the product is no longer covered by the guarantee,
a charge will be made for the site visit and for any
parts supplied.
6. Service charges are based on the account being
settled when work is complete, the engineer will
then request payment. If this is not made to the
service engineer or settled within ten working days,
an administration charge will be added.
17. SPARE PARTS
In the event that parts or maintenance is needed outside the guarantee MX will endeavour to help with
this. Spare parts codes are given in the fitting instructions. By calling the Customer Service Department
on 0845 505 2211 with the part number, they will be able to quote you to supply these parts, usually via our
spares distributor.
Customer Care Department
Telephone: 0845 505 2211
9.00 am - 5.00 pm Monday to Friday
Marleton Cross Limited Trading as The MX Group
Alpha Close, Delta Drive, Tewkesbury Industrial Estate, Tewkesbury, Gloucestershire GL20 8JF
Tel: 01684 293311 Fax: 01684 293900 Email: sales
@
mx-group.com www.mx-group.com
CUSTOMER CARE: 0845 5052211
TRADE DESCRIPTIONS ACT
Variations in terms of colour finish, materials and all other aspects of appearance may occur on occasions, either
through non-availability of materials or due to our policy of continuing technical improvement. Therefore the Company
reserves the right to change specification or withdraw products from this list without prior notice being given.
6752B KL/JULY2016
