_________________________________________________ MuxMeet Share Base-1 Operation Manual
© MuxLab Inc. 2022 Page 97 94-000977-A/SE-000977-A
Problem
Cause
Solution
The display cable (HDMI) is not
correctly connected.
•
Re-insert the display cable to the
display and the Base unit.
The displays are switched off.
•
Switch on the display.
The Base unit is in standby mode,
“Power
-
LED” is flashing
on the Base
unit.
Power-supply is missed.
•
Power unit OFF and ON again, or
insert a Dongle into a PC/Laptop.
When using window 7 the following
message about the Window Aero
color scheme appears
“Windows has
detected that
your computer’s
performance is slow. This could be
because there are not enough
resources to run the windows Aero
color scheme.
MuxMeet Share Base-1 uses resource
from the GPU. In combination with
other programs which do so.
Windows 7 sometimes shows this
message suggesting disabling Aero to
improve the performance of the
PC/Laptop.
•
It’s safe to ignore this message
and choose “Keep the current color
scheme.”
Your content is removed from the
display and the LEDs on the button
are blinking
Connection to the Base Unit is lost.
MuxMeet Share Base-1 tries to
restore the connection automatically.
If it fails, the LEDs on the Dongle start
blinking red. Unplug the Dongle from
your PC/Laptop and try a new Dongle.
Nothing is shown on the displays at all
The displays are switched off.
Switch on the display.
The display cable is not correctly
connected.
Connect the display cable securely to
the Base unit.
The Base Unit is in standby mode
Briefly push the standby button on
the Base Unit, or power OFF and ON
again the Base Unit.
No LAN connection with the Base Unit Wrong IP address
IP address is not within LAN range
DHCP is not enabled.
No Wi-Fi connection between mobile
device and Base unit
Wrong Wi-Fi frequency
Check mobile device to select the
correct 2.4GHz or 5GHz
Wrong SSID and password
Enter the correct SSID & password.
No audio when transmitting a local
file to Base Unit
Unsupported audio format, including
Dolby MS11, DDCO
DTSLBR, DTSE, DTSNeoUltra, SRS-
THEATERSOUND,
DTS_StudioSound3D, DTS_HD,
If possible, reformat it to another
audio format, such as DD, DD+, HE-
AAC, DTS DMP, WMA, DRA, COOK
There is no sound at main display.
Audio device is not connected.
Make sure the audio is turned on and
is well connected.
