57
Chapter 6 - Warranty, Service and Tech Support
Tech Support
Multi-Tech has an excellent staff of technical support personnel available to help you get the most out
of your Multi-Tech product. If you have any questions about the operation of this unit, call 1-800-972-
2439. Please fill out the ProxyServer information (below), and have it available when you call. If your
ProxyServer requires service, the tech support specialist will guide you on how to send in your
equipment (refer to the next section).
Recording ProxyServer Information
Please fill in the following information on your ProxyServer. This will help tech support in answering
your questions. (The same information is requested on the Warranty Registration Card.)
Model No.: _________________________
Serial No.: _________________________
Software Version: ____________________
The model and serial numbers are on the bottom of your ProxyServer.
Please note the type of external link device that is connected to your ProxyServer before calling tech
support. Also, note the status of your ProxyServer including LED indicators, screen messages,
diagnostic test results, DIP-Switch settings, problems with a specific application, etc. Use the space
below to note the status:
________________________________________________________________________________________________________
________________________________________________________________________________________________________
________________________________________________________________________________________________________
________________________________________________________________________________________________________
______________________________________________________________________________________________________________
______________________________________________________________________________________________________
______________________________________________________________________________________________________________
______________________________________________________________________________________________________
Contacting Tech Support via E-mail
If you prefer to receive service online, via the Internet, you can contact Tech Support via e-mail at the
following address:
http://www.multitech.com/_forms/email_tech_support.htm
Содержание ProxyServer MTPSR3-100
Страница 1: ...Internet Access for LAN Based Users Model MTPSR3 100 User Guide ...
Страница 5: ...Chapter 1 Introduction and Description ...
Страница 13: ...Chapter 2 Installation ...
Страница 16: ...16 MTPSR3 100 User Guide ...
Страница 17: ...Chapter 3 Software Loading and Configuration ...
Страница 24: ...24 MTPSR3 100 User Guide ...
Страница 25: ...Chapter 4 ProxyServer Software ...
Страница 37: ...Chapter 5 Client Setup ...
Страница 54: ...54 MTPSR3 100 User Guide ...
Страница 55: ...Chapter 6 Warranty Service and Tech Support ...
Страница 61: ...Appendixes ...
Страница 67: ...Glossary of Terms ...