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Chapter 5 - Troubleshooting
Introduction ................................................................................................................................................52
None of the Indicators Light ................................................................................................................52
The Modem Does Not Respond to Commands ....................................................................................52
The Modem Dials But Cannot Connect ...............................................................................................53
The Modem Disconnects While Online ................................................................................................54
The Modem Cannot Connect When Answering ....................................................................................54
The Modem Doesn’t Work with Caller ID .............................................................................................54
Fax and Data Software Can’t Run at the Same Time...........................................................................54
Appendices
Appendix A: Regulatory Agency Compliance .............................................................................................56
Class B Statement ..............................................................................................................................56
FCC Part 15 ........................................................................................................................................56
Industry Canada ..................................................................................................................................56
FCC Part 68 Telecom ..........................................................................................................................57
FAX Branding Statement .....................................................................................................................58
Canadian Limitations Notice: ...............................................................................................................58
EMC, Safety and R&TTE Directive Compliance..................................................................................59
New Zealand Telecom Warning Notice .................................................................................................59
International Modem Restrictions ........................................................................................................59
Appendix B - V.90 Support .........................................................................................................................60
Introduction .........................................................................................................................................60
V.90 Troubleshooting ............................................................................................................................60
Appendix C: Loopback Tests ......................................................................................................................61
Introduction .........................................................................................................................................61
Local Analog Loopback Test (V.54 Loop 3) ..........................................................................................61
Appendix D: Warranty, Service, and Technical Support ..............................................................................64
Limited Warranty..................................................................................................................................64
Service ................................................................................................................................................64
Technical Support................................................................................................................................65
About the Internet ................................................................................................................................65
About Ordering Accessories................................................................................................................65
Software User License Agreement ......................................................................................................66
Appendix E: Dial-Up Networking ................................................................................................................67
Windows 95/98/ME Dial-Up Networking ...............................................................................................67
Windows 2000 Dial-Up Networking ......................................................................................................70
Appendix F: Upgrading the Modem ............................................................................................................74
Introduction .........................................................................................................................................74
Upgrade Overview ...............................................................................................................................74
Index .............................................................................................................77
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