21 - English
8. Troubleshooting
The media monitor doesn’t power up
•
Check the LED on the power supply. If not lit, make sure it’s properly connected to a
wall socket.
•
If the power supply LED is lit, but the media monitor still doesn’t power up. Check the
cable between the power supply and the media monitor.
The media monitor shows an “IDLE” message
•
Check the status LED, if flashing between red and green, the media monitor is
downloading content. Wait for download to complete.
•
Check the settings in the configuration menu and make a connection test.
•
Check the Ethernet connection. Make sure that the outbound ports 21, 80 and NTP
123 are left open in the firewall.
•
Check with the digital signage management system operator if any content is
assigned to the media monitor.
The media monitor displays the wrong content
•
Check the Unit ID in the configuration menu.
Interactivity between media monitors or other devices do not work
•
Check the IP addresses for each device and see to that they are set according to the
instructions provided by the digital signage management system operator.
Additional information is to be found in the support section of the MultiQ website.
