2016 Premium MSpa Service Manual
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Warranty Service Period
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Photocopy of Customers’ Purchase Invoice
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Photo of Defective Spa/Part etc.
1.2.7 For any serious quality problems or special warranty issues, the after-service center MUST report to ORPC
for approval or confirmation.
1.2.8 Manage spare parts inventory effectively, do stock checking regularly and submit the stock inventory list to
ORPC quarterly.
1.3 MSpa After-sales Service Policy
1.3.1
Warranty Period to MSpa Distributors
Warranty Starting Date:
MSpa distributor/importer warranty starts from the arrival date at destination port.
For MSpa® Premium Inflatable Spa
Fifteen(15) months ( including three(3) months of storage period ) for the spa pool
Fifteen(15) months ( including three(3) months of storage period ) for the electric part
For Rigid Wall Mspa:
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Fifteen(15) months ( including three(3) months storage period ) for the pool liner
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Fifteen(15) months ( including three(3) months storage period ) for the electric part
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Twenty-seven(27) months ( including three(3) months storage period) for the rigid wall frame
For Service Parts including spa tub and electric parts which are used as replacement part for the Product under
warranty or purchased by the end users for the Product out of warranty, OPRC provides a warranty period of ninety (90)
days starting from the replacement date or the purchasing date.
1.3.2 ORPC Warranty Obligations to Distributors/Importers
As manufacturer, ORPC provides sufficient support to the authorized after-sale service center to carry out the warranty
service by the following activities:
Provide free spare part to the after-sale service center for valid distributor warranty claims.
Provide and update the service manual and other technical documents regularly. Provide training on warranty policies,
procedures and other technical service issues.
Provide daily technical support to solve warranty problems effectively and smoothly through email or phone calls.
Provide technical service training at Shanghai headquarter upon after-sale service center’s request.
Collect, summarize and analyze the regional/territory service reports for future improvements in regards to product
quality or service.
1.3.3 Ownership of the spare parts:
ORPC provides certain rates of free spare parts to distributors with order shipment and ORPC is the owner of such
free spare parts stocked in Mspa distributor/service center's warehouse.
1.3.4 Who can get free service parts?
