2016 Premium MSpa Service Manual
Visit us at: www.the-mspa.com
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Brisk walking of 45 minutes at speed of 5.2 km/h
23 minutes ride or ride 4.6 miles
29 minutes yoga exercise
27 minutes diving activities
27 minutes to play sports
4 to 7 km jogging
Part Nine. Warranty Issue
9.1.
Question: I bought the spa as second-hand, can I have Mspa warranty service?
Answer: Second hand Mspa has no warranty service, but ORPC are willing to introduce local dealer to the
customer but the service cost will be paid by customer themselves.
9.2.
Question: Whom should I contact to claim a warranty request
？
Answer: It’s the local dealer, where the spa is bought, that will take care of the after-sale service. Therefore, users
should contact their local dealer for service request. Mspa provides 12 months warranty for the electric
parts and 12 months warranty for spa pool (liner). Twenty-seven(27) months ( including three(3) months
storage period) for the rigid wall frame. If users have difficulty in finding the local dealer, please contact
Mspa headquarter service center and advise us of the spa serial number. We will try to help you track
the right dealer.
9.3.
Question: Where can I find the series number of my MSpa?
Answer: MSpa Series Number can be found on the back of control panel, beginning wih letters 4CX, for Mspa
produced in 2015, the serial number starts by number"5" and fro Mspa produced in 2016, it starts by
number “6”.
Part Ten: Others
10.1.
Question: How do I protect the spa from damaging grass or fungi developing on the concrete?
Answer: It is impossible to prevent grass or lawn damage under the spa. Keep this in mind when selecting your
site for setting up the spa. Keep the grass and concrete floor or patio as dry as possible.
10.2.
Question: How do UV rays affect the materials that the spa pool is made of?
Answer: All PVCs degrade over prolonged exposure to excessive sunlight. Our Spas are manufactured with UV
inhibitors to delay the degradation caused by sunlight.
However the spa pool can get an irregular shape if the pressure is too high due to strong hot sunshine.
The customers can buy a spa cover to protect the spa pool from UV and pollution.
10.3.
Question: What material is the spa made of?
Answer: The spa pool is mainly made with heavy gauge of PVC.
10.4.
Question: Is there a video available to show how to set up the spa?
Answer: Yes. The spa setup DVD is included in the spa package. You may also visit the website as
www.the-mspa.com for solutions to your questions.
10.5.
Question: Why does the bubbling stop working suddenly?
Answer: It is normal. As our spa is designed to have automatic stop of the bubbling function.
For the bubble spa, the bubbling function will stop working for 10 minutes after having worked 20
minutes and needs to be restarted by pushing the bubble function button manually.
10.6.
Question: What is wrong when the control panel display such code as “E0”, “E1”,”E2”, “E3” or “E4”?
Answer: Please see the attached troubleshooting guides to find out the error code checking flow steps.
10.7.
Question: How much does it cost to run?
Answer: With a full function and half an hour use, the MSpa will cost approximately
￡
5 or €3.2 per day. Each
function on the pump/uses the following:
Massage: 0.5-0.72kW/hr
