2019-2020
Delight Service Manual
Visit our website at: www.the-mspa.com
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Defective Part Name
Repaired or Replaced Part Name and Quantity
Warranty Service Period
Photocopy of Customers’ Purchase Invoice
Photo of Defective Spa/Part etc.
1.2.7 For any serious quality problems or special warranty issues, the after-service center MUST report to ORPC
for approval or confirmation.
1.2.8 Manage spare parts inventory effectively, do stock checking regularly and submit the stock inventory
list/Consumption report to ORPC monthly.
1.2.9
Mspa service partner/distributor shall prepare monthly warranty service report in ORPC’s template and submit to
OPRC’s after-sale service department on every second Monday of the following month.
1.3 ORPC Warranty Policy
ORPC provides warranty for MSpa bubble spa products against defects in materials or workmanship under proper
usage and maintenance.
1.3.1
Warranty for Distributors/Importers
MSpa distributors and importers are entitled to manufacturer's warranty from the date of product arrival at the
destination port. ORPC/MSpa is only responsible for providing parts, but not services or any labor costs.
Warranty Items:
Mspa Model:D-AL04/06,D-NE02,D-SC04/06,D-TE06,D-AU04/06, D-CA04/06, D-ST04
Warranty Period:
Nine(9) months ( including three(3) months of storage period ) for the Delight series spa pool
Fifteen (15) months ( including three(3) months of storage period ) for the electric part
Six(6) months ( including three(3) months of storage period ) for other spa components like inflatable
bladder, spa cover, and other non-electric part
Warranty Starting Date:
MSpa distributor/importer warranty starts from the product arrival date at the destination.
1.3.2
Warranty for Consumers
Consumer is entitled to standard consumer warranty from the date of purchase. During the standard consumer
warranty, ORPC/MSpa will only provide parts to carry out the warranty repair. The distributor/importer is responsible
for all the other costs, including but not limited to labor cost, shipping, and other service related cost. Under all
circumstances, it is the importer/distributor’s responsibilities to honor the consumer warranty.
Warranty Items: Inflatable Spas
Standard Consumer Warranty Period:
Six(6) months for the delight series spa pool
Twelve(12) months for the electric part
Six(6) months for other spa components like inflatable bladder, spa cover, and other non-electric part
Warranty Starting Date:
End customer warranty starts from the date of purchase. Standard consumer warranty
