English-16
PROBLEMS, CAUSES AND SOLUTIONS
PROBLEM
CAUSES
SOLUTIONS
Coffee does not
come out.
•
No water in reservoir.
•
Coffee grind is too fine.
•
Too much coffee in the filter.
•
Appliance was not turned on
or plugged in.
•
Coffee has been tamped/
compressed too much.
•
Add water.
•
Grind medium ground coffee.
•
Fill filter with less coffee.
•
Plug unit into electrical
outlet and turn it on.
•
Refill filter basket with
coffee and TAMP GENTLY.
Coffee comes out
around the edge of
the porta-filter.
•
Porta-filter not rotated to full
lock position.
•
Coffee grounds around the
filter basket rim.
•
Too much coffee in the filter.
•
Rotate filter holder to full
lock position.
•
Wipe off rim.
•
Fill with less coffee.
Milk is not foamy
after frothing or it is
not coming out of
the frothing tube.
•
Ran out of steam.
•
Milk is not cold enough.
•
Frothing tube is blocked.
•
Ensure there is enough
water in the water reservoir.
•
Chill milk and frothing
pitcher prior to making
cappuccino or latte.
•
Follow the instructions to
clean the milk reservoir &
frothing tube.
Coffee comes out
too quickly.
•
Ground coffee is too coarse.
•
Not enough coffee in filter.
•
Use a finer grind.
•
Fill filter with more coffee.
Coffee is too weak.
•
Using single filter for double
shot of espresso.
•
Ground coffee is too coarse.
•
Use double filter for double
shot of espresso.
•
Use a finer grind.
The control panel
lights are flashing
alternatively.
•
Water reservoir is out of
water.
•
Brewing function button was
pressed prior to two control
panel lights becoming solid.
•
Add water to reservoir.
•
Wait until two control
panel lights become solid,
indicating machine is ready
to be used.
5. Press the manual Espresso button “ ” and let the cycle run until completed.
6. Rotate the milk tank knob to the clean position and press the clean button to run the
normal clean mode.
7. Press the espresso button and then the steam function to flush the system out.
MAINTENANCE
This appliance has no user serviceable parts. Any servicing beyond that described in the
Cleaning Section should be performed by an Authorized Service Representative only.
See warranty section.
BVMC-EM6701 Series_17ESM1.indd 16
12/7/17 9:59 AM
