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Mozaex™ ShowStar User Guide

Most Frequent Troubleshooting Hints

The following are troubleshooting hints on some of the more frequent questions that
might arise when using the ShowStar

and are addressed in the README FIRST

Refer to the README in Chapter 1 of this Guide for details on these issues.

When Loading, Movie or Music Cover Art does not appear in library.

Fix

: May have to adjust the number of cover art columns and rows.

Can‟t find any Cover Art when loading a new Movie or Music Album.

Fix:

See if any internet features work (weather) – internet working?

Can‟t Hear any Audio when Playing a Movie

Fix:

Configure the audio settings to match your requirements.

Registration error on start up requires online registration

Fix:

Contact Mozaex to re-register the unit.

Failure to play a movie may be due to a corrupt disc or incompatibility

Fix:

Clean disc, update software or contact Mozaex if incompatible.

I am unable to access iTunes to setup iPlay.

Fix:

Contact Mozaex for the login password to setup iPlay.

Browsing of Movie Library occasionally halts.

Fix:

Every 10 minutes

the ShowStar automatically scans for new movie cover art

and refreshes its library which causes the library scrolling to momentarily halt. It
typically only takes a few seconds per 300 movies to finish a scan.

Refer to the following Basic Troubleshooting section below for more information on

issues that might arise and troubleshooting hints on how to address them.

Don‘t hesitate to contact Mozaex if you are unable to correct any issues or you need
assistance on how to use or setup the ShowStar.

Содержание ShowStar

Страница 1: ...ShowStar User Guide S e p t e m b e r 2 6 t h 2 0 1 1 S h o w S t a r E n t e r t a i n m e n t S e r v e r ...

Страница 2: ...ly discs that have been loaded on to the ShowStar s hard drive Most if not all unencrypted movie discs loaded onto the ShowStar should also play Most if not all commercial movie discs are encrypted so this limitation applies to most if not all commercial movie discs If you decide to use 3rd party software to to load movies on to the ShowStar s hard drive and do not agree to the terms and disclaime...

Страница 3: ...any concerns or questions Copyright Disclaimer and Hold Harmless Agreement By accepting the Terms and Conditions stated in this User Guide and as part of the purchase agreement you entered into with Mozaex or a reseller you agree to hold Mozaex harmless from any data financial legal or any other losses that might arise from your use of the ShowStar with non Mozaex software including but not limite...

Страница 4: ...h your ShowStar We take pride in ensuring that all of our customers are fully satisfied and that they will enjoy using the ShowStar for many years to come Mozaex provides a free telephone Web and email support service to Authorized Dealers only With our unique SurePlay service we can if necessary work in conjunction with your Mozaex Dealer to login to your Mozaex system over the internet and perfo...

Страница 5: ...d description of the product to be returned and if applicable the return address where the product should be returned to Products may be refused without an assigned RMA International customer outside of the USA and Canada For immediate servicing there may be a Dealer or Distributor that is located in your respective Country Please refer to the www Mozaex com web site for contact information for th...

Страница 6: ...tem Setup Checklist 16 Installing Software and Loading Media with the FlashLoader Utility 22 Controlling the ShowStar 24 IR Hand Held Remote Control 24 ShowStar IR Remote Control 25 Optional RF Wireless 1 Way Control Keyboard 26 Main Menu 27 Movies 28 The Movies Menu 28 Browsing the Movie Library 29 Parental Rating Control Hide Unhide Movies 29 Movie Information Screen 29 Deleting a Movie 30 Playi...

Страница 7: ...rch Library of Photos 39 Select a Photo for Display 39 Display a Slideshow of Photos 39 Managing Media From a Networked PC 40 Weather 39 NetPlay Online Media Channels 42 Subscription Fees 42 Mozaex Compatibility Performance Warranty Disclaimer 42 EasyUp Software Update Utility 43 iPlay iTunes Movie Music Player 44 Settings 48 The Main Settings Menu 48 General Settings 49 Movie Settings 50 Music Se...

Страница 8: ...ncrease the number of rows and columns of cover art displayed in the Home Options System Settings Movie Settings Menu page 3 Registration error on start up requires online registration If an ShowStar Registration Error message is received on power up contact ShowStar for assistance with the online registration of the ShowStar 4 Failure to play a movie may be due to a corrupt disc or incompatibilit...

Страница 9: ...er or Mozaex immediately Where Not to Install the ShowStar Do not install the ShowStar in any of the following locations In direct sunlight next to radiators or other heat sources or in vehicles parked in direct sunlight with all the windows rolled up and the doors closed Locations with extremely high temperatures 95 F or greater or levels of humidity 90 or greater Very dusty or sandy locations Do...

Страница 10: ...f over 750 Authorized Mozaex Dealers 20 International Distributors and 10 USA Canadian Independent Representative Firms We are the recipient of numerous industry corporate and press awards for quality value service and reliability You can learn more by visiting www mozaex com Our committment to you is to deliver the ShowStar with the best Reliability Service Quality Value We welcome the opportunit...

Страница 11: ...els of both free and pay to play online media services such as NetFlix and Pandora if those services are available in your country or territory ShowStar consists of the following components The ShowStar Server unit that attaches to your TV and audio system The ShowStar s hand held remote control that provides single click instant access to your entire collection of media A keyboard and mouse is in...

Страница 12: ...to obey all copyright laws Mozaex products are multipurpose computers that can be used to load and play both protected and unprotected media without the use of an unlicensed decryption tool Like a personal computer the Mozaex product is a general purpose media ShowStar that can be used to play protected i e encrypted movie discs and streaming or downloaded movies from sites like iTunes NetFlix and...

Страница 13: ...d in a stylish compact enclosure that is designed to operate with minimal power requirements heat and noise The front panel includes 2 USB ports headphone jack Blu ray or DVD drive and Power button Remote Control ESATA Unused 2 USB Red Unused Blu ray DVD Power Button Green Headphone Power Indicator Figure 1 ShowStar Front Panel ShowStar Model Optical Drive Storage ShowStar B3 Blu ray 3TB ShowStar ...

Страница 14: ...wer indicator lit on the front panel Standby Standby is a mode that is used when you would prefer not to display the ShowStar Graphic User Interface or screen saver The Standby mode simply blacks out the display The ShowStar is still fully functioning when in the Standby mode The advantage of Standby over the Power Off state is a faster return to Power On because the system does not have to reinit...

Страница 15: ... were made then you may optionally perform a Quick Power Down Pressing the power button for at least 4 seconds will force a quick power down Setting changes made on the ShowStar may be lost if you perform a Quick Power Down Resetting the ShowStar There is no Reset button on the ShowStar so if the power button does not restart or shut down the ShowStar then if needed unplug the power cable to reset...

Страница 16: ... up and configure ShowStar on Network and Audio Video Equipment See Audio Video Network Setup 3 Adjust Audio Video and General Settings ie Cover Art Rows Columns Weather Parental Controls etc See Adjusting Settings 4 Test Loading Movies Music Photos and other media with DiscLoader FlashLoader and across the network See DiscLoader FlashLoader 5 Test Restarting the ShowStar with IR Remote and Power ...

Страница 17: ...t is shown in Figure 2 above on the ShowStars rear panel Since the ShowStar ddoes not need to access other network devices a CAT5 or CAT6 Ethernet cable is sufficient for Internet only access 2 Test the ShowStar s Internet Connection Confirm that the ShowStar is attached and communicating over the Internet by running one or more of the following tests Insert a movie or music disc into drive and ch...

Страница 18: ... to jump Option Tab and navigate Cursors Follow these steps to configure the Audio Output and the number of speakers Select the Audio Output Device either HDMI or Analog Connections where HDMI 2 5 1 or 7 1 channel Digital Audio via HDMI that connects to a receiver Analog Speakers 2 or 5 1 channel Analog Audio via 1 to 3 headphone like DIN jacks that connects to amplified speakers a On the Home pag...

Страница 19: ...nic 4 channels 5 1 Surround 6 channels 7 1 is NOT supported on analog audio 3 Press the Options button to tab to the Test button and press OK to test the selected configuration of channels and speakers 4 You may optionally select other features by tabing to Next and pressing OK and then press the PAUSE button on the remote control to check and select the Full Range speakers you want to enable 5 Pr...

Страница 20: ...ting NVidia HDMI Digital Audio 7 1 HD 5 1 HD or 2 channel LPCM audio 7 1 HD and 5 1 HD offer High Definition quality LPCM audio 2 Setting High Definition Audio Device Non HDMI ANALOG audio Includes 5 1 channel ie Dolby or DTS bit stream or 2 channel audio B Speaker Output Default HDMI If not auto set then set to match Audio Utility settings Options Include Headphones 2 5 1 or 7 1 channels C Mixing...

Страница 21: ... 2 You can also check the receiver s display if you are using one to confirm that the proper audio setting has been configured Refer to the number of speakers the receiver displays and other indicators such as PCM Dolby etc 3 LPCM offers the same quality as Bit Stream Audio The ShowStar plays HD Audio using LPCM not HD Bit stream where these terms are used LPCM Linear Pulse Code Modulated uncompre...

Страница 22: ...owStar 1 Connect a USB memory device to a USB connector on the front or rear panel 2 The FlashLoader utility will appear and display the software or media to load 3 Select and run the software installer A future version of the FlashLoader is expecte to be released that will allow you to select a destination where you want to load media such as Photos Videos and Music 4 After running any new softwa...

Страница 23: ...otos directory test viewing a factory loaded photo slideshow 7 If you have an active internet connection select Weather from the Main Menu to verify connectivity If the weather forecast is not displayed then enter in the location in the settings menu along the bottom of the screen 8 Test loading a CD onto the Server Once completed verify that the new media appears in the Music Library 9 Test loadi...

Страница 24: ...t on a Touch Panel is not supported on the ShowStar Navigating the ShowStar Interface displayed on the TV is performed by using the Remote Control s Up Down Left and Right Arrow Cursor buttons and the Back Exit button to go Back to the previous screens as you would using an Internet Web browser Refer to the following Illustration of the ShowStar IR Remote Control for a list of the Buttons availabl...

Страница 25: ...7 Navigate Up Down Zoom In Out 9 Navigate left right Previous Next photo 11 OK Enter Start Slide Show 12 Back Exit End Slide Show 13 Options Menu 15 Play Play Background Music 16 Stop Stop Background Music 17 Pause Pause Background Music 18 Skip back Forward 19 Fast Reverse Forward 21 Blu ray Title Pop Menus 22 Home Movies Music Photos Menu Selects 26 Aspect Ratio Audio Track Subtitles 29 A B C Fu...

Страница 26: ...F Module and then press both the USB RF Module s Connect Reset and then the Keyboard s Reset button so that the RF Module can locate the Keyboard The Transmitter indicator indicates when it is transmitting Left and Right Joy Mouse Buttons Connect Reset Button Transmit ter Fn On Battery Low Joy Stick Command Key Command Key Back Exit Esc Home CTRL Home Options CTRL O Movies CTRL F2 Standby CTRL ESC...

Страница 27: ...layed menu to the Main Menu The standard selections from the Main Menu are Movies Music Photos and Weather You may optionally enable NetPlay if you want to play Pandora Internet Radio or other available online services and unhide the EasyUp button on the Home page to perform online software updates Refer to the Main Menu Settings page in this manual for information on how to customize the Main Men...

Страница 28: ... Browse Mode As shown above with Cover Art browse the library of movies by their cover art genre directors or ratings Refresh Covers scan the stored movie data base for an updated list of available movies and update the available movies displayed View Loader view the progress of a movie being loaded from the built in drive From the right side of the Movies Menu you can Browse through the library o...

Страница 29: ...and establishing restricted movies Personal Identification Number PIN see Settings section for details When in the Movies Menu select Options from the remote control or wireless keyboard to hide unhide restricted movies You must have the PIN to unhide restricted movies The default PIN is 0000 Movie Information Screen The Movies Menu displays alphabetically arranged cover art of selectable movies u...

Страница 30: ... view a complete list of playback options available on a particular movie Many Blu ray movies offer unique features specific to the particular movie being viewed such as Blu ray Live and U Control In many cases you must setup and or access such features via the Title Menu or Pop Up Menu Use the remote s Menu key to jump to the movies opening menu Use the Popup key to display the movies pop up menu...

Страница 31: ...he Play Load Menu If a non DVD disc such as a data CD disc a badly damaged disc or no disc is found in the ShowStar drive the message No DVD Volume was found will be displayed Press Cancel to close the Play Load Menu Play a Movie Select Play Blu ray DVD to begin playing the inserted disc Use your remote control to control playback functions pause stop rewind etc Load a Movie Select Load Blu ray DV...

Страница 32: ...earch If you would like to view alternatively identified cover art or search for cover art by name using an on screen keyboard make your choice during the countdown period Click Done and Begin Loading following any changes you have selected Manual Editing Metadata such as Movie Title Select Edit if you would like to metafile data information accompanying the disc such as genre rating and disc name...

Страница 33: ...n Browse and Play Music Browse and Play Music by Album cover art Browse and Play Music by Artist Browse and Play Music by Genre Browse and Play Music by a user defined Playlist Play CD disc from the ShowStars disc drive Manage Music Create a Now Playing list of songs Save the Now Playing list of songs Play previously saved Playlist Load Music Load and store a CD disc onto the ShowStar ...

Страница 34: ...into the Album cover art Music Album Options Highlighting an album and pressing the Options button on the remote allows you to Play selected Album overwrites the current playlist and begins playing highlighted album The same action is performed if the user highlights an album in the Album Cover Art Library and presses Play on the remote Add to Now Playing playlist adds the album to the end of the ...

Страница 35: ...ow Playing playlist Shuffle Music toggles on off shuffling of songs in the Now Playing playlist Browsing Playing Music by Artist Genre or Playlist You can also Browse and Play Music by Artist Genre or Playlist Selecting Artist Genre or Playlist from the Music Menu displays the respective menu containing an alphabetical list of Musical Artists Genres or Playlists You may scroll through the list of ...

Страница 36: ...Playing list Remove this song removes the song currently highlighted on the list Search List allows you to find a particular song in the current list by entering the first few letters of the name Save Now Playing playlist saves the list of songs displayed in Now Playing for later recall You enter the name under which the playlist is stored Clear Now Playing playlist clears the current list Load pl...

Страница 37: ...into the ShowStar from another networked PC by browsing and locating it in Windows or other OS How To Locate ShowStar on Network Enter the name of the ShowStar in Windows Run or Search box Example D123 where the name is D123 located on the rear panel serial label Refer to the Managing Media From a Networked PC below for steps Videos Loading and Deleting Videos Over the Network To Load or Delete Vi...

Страница 38: ...e of the ShowStar in Windows Run or Search box Example D123 where the name is D123 located on the rear panel serial label Refer to the Managing Media From a Networked PC below for steps The Photos Library Browsing the Photos Library The Photos Library is selected from the Main Menu or by pressing the Photos button on the remote control From the Photos Menu you can select to View Search library of ...

Страница 39: ... OK Enter to display The up down arrows on the remote may be used to zoom in or zoom out the current photo The right left arrows are used to display the next or previous photo in a group of photos PageUp PageDown may be used to rotate the photo in 90 increments The numeric 2 4 6 and 8 keys may be used to pan across enlarged photos Use the Back Exit key to return to the Photos Menu Display a Slides...

Страница 40: ...assword mmaxpass4712Bt 3 Right click on a Media Drive and select Map Network Drive select Reconnect at logon Open up the media folder to view the media folders 4 Create a short cut to any or all of the media folders of media you want to manage including music photos and videos ie right click on music select Create a shortcut Copy and paste this shortcut onto your desktop You now should have instan...

Страница 41: ...ather Menu displays current weather conditions updated from the internet To change location and or units C F click on change locations located in the lower left of the display and use the onscreen keyboard to enter zip code or city name Note The Weather service may not be available in your territory or Country ...

Страница 42: ...eed Requirements For optimum NetPlay performance the Mozaex system should be connected to a reliable internet connection with a download connection speed of at least 2Mbps continuous bandwidth A 3 Mbps or faster connection speed is required for optimum playback especially with video streaming services such as NetFlix YouTube or MTV How to Setup a Boxee Account and Log Into NetPlay You will need to...

Страница 43: ...LT N before opening up NetPlay Once in NetPlay cursor left and the Admin Panel will appear Select App Library which displays all Apps and then browse to an App and press OK Select Add to My Apps to add that App to your list of displayed NetPlay Channels You may also select Remove from My Apps to remove the App Next time you restart the ShowStar the Admin Panel will dissapear EasyUp Software Update...

Страница 44: ...offers other models of products including the Solo that can play iTunes HD movies With iPlay Mozaex offers for the first time the ability to play all three forms of movies and music namely ones that are Blu ray DVD CD disc loaded online streamed and online downloaded Browse and Play Your iTunes Media with Apple s iPhone iPad Remote App iPlay uses Apples mobile iPad iPhone iTouch iDevice App called...

Страница 45: ...lay 2 Share your PCs and Macs iTiunes libraries that exist on your home network Note This is NOT Home Sharing To share your iTunes library on a PC a Open iTunes and click on Edit Preferences Sharing b Click on Share my library on my local network click OK 3 Attach a keyboard and mouse to the ShowStar and start it up 4 Press on the keyboard the following keys together CNTRL ALT A 5 Enter in the pas...

Страница 46: ...your iDevice Once you have installed the Remote App following these steps to set it up 1 Open up iTunes on the ShowStar 2 Open up the Remote App on the iDevice and click on Settings then click on Add a iTunes library The iDevice is the iPad iPhone iTouch you are using 3 A 4 digit Pass Code will be displayed 4 In iTunes on the ShowStar select the iDevice you want to Pair to the ShowStar displayed i...

Страница 47: ...a quick short cut to the Shared Libraries by clicking on More and selecting Edit then drag the Shared icon to the bottom of the iDevice screen How to use the ShowStar IR Remote to Control the Playback of Media Once the song or movie has begun to play you can optionally use the ShowStars Remote to control the playback of the song or movie Most buttons will function as normal including volume up dow...

Страница 48: ... control Options button from the Main Menu or using the optional wireless keyboard F11 key The Main Settings Menu allows the user to control key ShowStar operating parameters in the following categories General Settings Music Settings Photo Settings Remote Loader DVD Library Weather Movie Settings Main Menu Adjust Display System Volume ...

Страница 49: ...n and option selection Screen Saver Wait allows you to select the screen saver wait time ranging from off no screen saver to 30 minutes time waited before entering screen saver mode when the system is inactive HUD Timeout sets delay time in seconds of input inactivity before ShowStar hides the Movie control buttons View Thumbnails toggles on off generating thumbnails in the Movies Music and Photos...

Страница 50: ...orted into the Movie Library Show StealthLoader enables disables the viewing of movie loading progress in the bottom left corner Show Only Full Movies Default No This is a custom feature for applications where the user only wants to display the covers for DVD and Blu ray Full Movies and hide any movies such as home videos that don t have cover art chapters or metadata Parental Limit allows you to ...

Страница 51: ...w Actor View Director View or Genre View View Behavior allows Tracking No Tracking of viewed movies Precache Images toggles No Yes and should be set to Yes for very large libraries From the DVD Library Menu select View Management to customize view options available in the Movie Menu Control features are Add Custom View to control text associated with movies seen while browsing the Movie Menu Cover...

Страница 52: ...sts from the Music Menu Turning it off will display only user created custom playlists Minimum File Size specifies the minimum size file to include when searching for music Selectable from All Files no size limit to various sizes Normally this should be set to All Files unless you have loaded very small music files that you do not want to display in the Music Library Playlist Instructions toggles ...

Страница 53: ... Photo Transition Sound toggles On Off the addition of a shutter sound each time a new photo is viewed Show Song Info controls how background music information should be displayed during a slideshow Selections are Never On Song Transition or Always Photo Detail Level sets the level of detail to show in the photo viewer Selections are Low Medium or High Note Medium Photo Resolution is recommended I...

Страница 54: ...braries or services are displayed on the Main Menu EasyUp Player toggles Show Don t Show EasyUp on the Main Menu NetPlay toggles Show Don t Show NetPlay on the Main Menu Movies toggle Show Don t Show Movies on the Main Menu Music toggles Show Don t Show Music on the Main Menu Photos toggle Show Don t Show Photos on the Main Menu ...

Страница 55: ...nting the screen perimeters is displayed You will first be prompted to position the top left corner of the box with the perimeter of the display using the arrow keys left right up down 2 Once properly positioned select OK Enter 3 You are then asked to position the lower right corner of the box with the perimeter of the screen Once positioned select OK Enter The new settings will be saved and you w...

Страница 56: ...System Mute Toggles Sound On Sound Off The setting can be overridden by Remote controller System Volume sets maximum default output volume from the ShowStar This setting can be overridden by the remote control How to Configure the ShowStars Audio Refer to the section entitled ShowStar Audio Setup above for details on how to configure the ShowStars audio settings ...

Страница 57: ...s than half the competitions reported in field failures defects and in transit product damage can occur Contact Mozaex immediately to arrange to have the product serviced and or advanced replaced Most units that need to be repaired in the field may be inadvertantly caused by miss use or by extreme environmental or network conditions power surges viruses etc 4 System incompatibilities System incomp...

Страница 58: ...n start up requires online registration Fix Contact Mozaex to re register the unit 5 Failure to play a movie may be due to a corrupt disc or incompatibility Fix Clean disc update software or contact Mozaex if incompatible 6 I am unable to access iTunes to setup iPlay Fix Contact Mozaex for the login password to setup iPlay 7 Browsing of Movie Library occasionally halts Fix Every 10 minutes the Sho...

Страница 59: ... the front panel Power Switch 2 If Power Switch is not responsive then removing and re attaching the power cable See Power Switches Video Player displays blank screen 1 Make sure that you have the unit plugged into the TV properly and the TV input is properly set for the ShowStar 2 Try pressing the Remote Control Power button to bring it out of standby 3 Restart unit with power switch 4 Unplug pow...

Страница 60: ...e mix mode setting down mixes to 2 channel Movie Playback Movie skips pauses or plays back slowly 1 If it occurs only on one movie is it probably due to a scratch Clean and reload 2 If skips on all movies or physical disc then contact Mozaex See Movie Player Movie Loader Movie Loader cannot find enough storage space to load movie You may not have any more storage space available Add up the number ...

Страница 61: ...t obstructed 3 Reboot the Player See Player User Manual Remote Control Optional RF Keyboard Wireless Keyboard not working 1 Check keyboard batteries 2 Attach RF module to USB port 3 Push RF reset switch on module and the keyboard to reset RF communications See Optional RF Keyboard Weather Weather is not setup correctly Unhide the Weather in the Main Menu click on Options button System Settings pag...

Страница 62: ...d parties All quotes sales supply and manufacturing contracts from Mozaex including consulting installation and other contractual services are subject exclusively to the General Sales and Delivery Terms and Conditions of Mozaex FCC Certification This equipment has not been fully tested to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are desi...

Страница 63: ... products in residential settings Mozaex is not obligated to repair or otherwise remedy any nonconformity or defect in its product if you have made any changes whatsoever to the product if the product has been misused or damaged in any respect or if you have not reported to Mozaex the existence and nature of the nonconformity or defect promptly upon discovery Your sole and exclusive remedy in the ...

Страница 64: ...sponsible for consequential damage to its products caused by either internal or external equipment shorted connections or components not installed by or obtained from Mozaex Mozaex shall not be liable for damage to painted surfaces due to physical abuse or excessive use or liquids or chemicals spilled upon or inside the products Mozaex shall not be liable for any costs incurred due to a change in ...

Страница 65: ...opy of the Software in machine readable form solely for backup purposes provided you include all copyright and other proprietary rights notices on the copy and d transfer the Software and this License to another party if the other party agrees to accept the terms and conditions of this License If you transfer the Software you must at the same time either transfer all copies to the same party or de...

Страница 66: ...ur failure to comply with any term of this License b return destruction or deletion of all copies of the Software in your possession or c transfer of the Software and this License to another party in accordance with Section 1 d Mozaex s rights and your obligations shall survive termination of this License 8 Limited Warranty Mozaex warrants to the original licensee that the Software as delivered wi...

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