Moxa Technologies VPort 2141 Скачать руководство пользователя страница 71

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Chapter 7

Troubleshooting

This chapter describes some problems that might occur during installation or operation, and
provides basic solutions to those problems.

The following topics are covered in this chapter:

Power On Self Test (POST)

Frequently Asked Questions

Содержание VPort 2141

Страница 1: ...Video Encoder User s Manual www moxa com product First Edition January 2007 Moxa Networking Co Ltd Tel 886 2 2910 1230 Fax 886 2 2910 1231 www moxa com support moxanet com Worldwide support moxa com T...

Страница 2: ...tment on the part of MOXA MOXA provides this document as is without warranty of any kind either expressed or implied including but not limited to its particular purpose MOXA reserves the right to make...

Страница 3: ...Encoder has been designed for various environments and can be used to build different applications for general security or demonstration purposes For standard applications refer to the Accessing VPort...

Страница 4: ...ounting 2 6 Chapter 3 Accessing the VPort 2141 for the First Time 3 1 Accessing the VPort 2141 Video Encoder 3 2 Opening Your Browser 3 2 Authentication 3 2 Installing the Plug in Application 3 2 Func...

Страница 5: ...to an external FTP server 5 4 Sending snapshots to an external SMTP email server 5 4 Customizing Homepage Graphics 5 5 Command Script for DI DO Camera s Actions Setting 5 5 Command Format 5 6 Paramet...

Страница 6: ...Z Cameras B 1 Appendix C Camera Control Cable C 1 Appendix D Time Zone Table D 1 Appendix E Technical Specifications E 1 Appendix F Service Information F 1 MOXA Internet Services F 2 Problem Report Fo...

Страница 7: ...lso supported to assist the user in setting up surveillance functions for online applications The state of the art design provides a good combination of stability robustness ease of use and flexibilit...

Страница 8: ...icious intruders from accessing your system Once the administrator password is configured all users will need a password to access the VPort 2141 Built in VMD Video Motion Detection External sensors a...

Страница 9: ...el video input with 75 ohm impedance DIP switches y MJPEG compression codec y Pre Post snapshot images up to 15 images per channel y 5 privacy mask functions supported y Set 3 active areas for video m...

Страница 10: ...d then force the system to restart from the initial state The Restore option is generally used to perform a complete system recovery RESET Click on the RESET button once The system will perform a syst...

Страница 11: ...anel The switches are used to enable the 75 Ohm resistance video impedance DIP switches should be turned to the ON position if cameras are connected to the video inputs and a video loop is not being u...

Страница 12: ...ay 4 D 3 I D 4 I RS 485 26 15 16 17 18 19 20 21 22 23 24 25 1 2 3 4 5 6 7 8 9 10 11 12 15 16 17 18 19 20 21 22 23 24 25 7 9 10 11 8 7 COM1 Use this RS 232 serial port to connect to an RS 232 PTZ camer...

Страница 13: ...are 2 ways to connect to the power source You may use a power adaptor or connect through pins 14 and 15 of the terminal block This power source can be either AC or DC and the output range should fall...

Страница 14: ...to replace the power adaptor ATTENTION The VPort 2141 video encoder s power adaptor and the external power supply from pins 14 and 15 of the Terminal Block cannot be used at the same time Only one pow...

Страница 15: ...following topics are covered Before Getting Started Setting up an Ethernet Environment Cable Connection Powering on the VPort 2141 Video Encoder Assigning an IP Address to the VPort 2141 Video Encoder...

Страница 16: ...rator refers to the person who knows the root password that allows changes to the VPort 2141 s configuration in addition to providing general access Administrators should read this part of the manual...

Страница 17: ...the POST Power On Self Test is completed successfully the VPort 2141 is ready to be configured At this point the network speed and video modulation type will be detected automatically Assigning an IP...

Страница 18: ...VPort 2141 Video Encoder User s Manual Getting Started 2 4 4 You can modify Host Name password and select Date Time Settings If you modify any of the settings click Next to proceed...

Страница 19: ...fy the IP Address Subnet mask IP address of the Default router IP address of the Primary DNS and IP address of the Secondary DNS Click Next to proceed 6 At this point the setup is complete Click Previ...

Страница 20: ...dministrators should follow the instructions described in the next chapter Accessing the VPort 2141 for the First Time to make necessary configurations Mounting the VPort 2141 Panel Mounting Users can...

Страница 21: ...are covered Accessing the VPort 2141 Video Encoder Opening Your Browser Authentication Installing the Plug in Application Functions Featured on the Main Page Image Mode and Text Mode Logo and Host Na...

Страница 22: ...y users will be allowed to access the VPort as soon as the administrator finishes adding user profiles After a successful authentication the VPort s main page will be displayed Installing the Plug in...

Страница 23: ...sic functions are displayed on the VPort s main page By default the main page opens in text mode which is shown in the first figure below The second figure shows image mode Note that depending on the...

Страница 24: ...eo quality Medium Standard Good Detailed and Excellent Different video quality selections result in different sized JPEG files The table below shows possible file sizes based on the choice of video qu...

Страница 25: ...the right mouse button Relay Output Control The VPort 2141 has 4 digital inputs and 4 relay outputs for external devices such as sensors and alarms If external devices are attached to the digital out...

Страница 26: ...m and focus controls users can define up to five buttons for controlling attached motorized PTZ cameras Custom commands are set up by administrators and are used for functions such as activating or de...

Страница 27: ...System Configuration by Web Browser System Security Network DDNS UPnP Access List Video Camera Control Homepage Layout Application View Log File View Parameters Factory Default System Configuration by...

Страница 28: ...nfiguration serves 5 purposes 1 Since the VPort 2141 is a networked video encoder administrators should at least configure Security Network and Video 2 To support external serial port devices configur...

Страница 29: ...est way to adjust the date and time is to make the VPort Sync with computer time 2 Select the Manual option if you wish to set the date and time manually by entering new settings 3 Select the Automati...

Страница 30: ...ccess or Camera control Click on Add to insert the entry The VPort 2141 has a total of 20 user accounts Each user can be given independent access rights to the external I O access and camera control M...

Страница 31: ...ill be in installation mode whenever it starts up unless Reset IP address at next boot is disabled 1 Reset IP address at next boot In this case the VPort 2141 will skip the installation on the next bo...

Страница 32: ...t have a LAN and alternative solutions such as an xDSL connection are used to build a remote network The VPort 2141 supports the PPPoE PPP over Ethernet function which means that the VPort 2141 can di...

Страница 33: ...mber Administrators should have enough network knowledge to change the default port Save the modification After all necessary modifications are made click on Save to store the modifications A warning...

Страница 34: ...ic DNS To enable the DDNS function the administrator should first apply for a Hostname from the DDNS service providers website There are 5 providers listed in the VPort DynDNS org TZO com dhs org safe...

Страница 35: ...P mail server s domain name account name password and Recipient email address 2 MTP mail server s domain name account name password and Recipient email address are provided for a backup connection whe...

Страница 36: ...changed to a setting different from 21 be sure to set the real port to 1st FTP server port 5 If the local network is protected by a firewall to prevent it from initiating an FTP connection from the re...

Страница 37: ...ges to forbid access to these clients Deleting the Allow List VPort also supports a deny list with a maximum of 10 elements The deny list is given a higher priority than the allow list If a client is...

Страница 38: ...option is the default resolution of the video window when the user first connects to the VPort The Maximum Frame Rate option is the default frame rate when the camera s images are displayed by the we...

Страница 39: ...ct the COM port that this PTZ camera is connected to and the PTZ camera s ID to activate it Click on Save to validate the camera type Preset position setting of Motorized PTZ camera Below the camera t...

Страница 40: ...T be detected How to Set up a VMD condition Step 1 To enable VMD settings checkmark the Enable Motion Detection box Step 2 Click on the New button A VMD window will pop up Right click the title bar of...

Страница 41: ...on A privacy mask window is set up in the same way as a motion detection window Before completing the Video configuration you should check the Modulation Default Video Source and Bandwidth Limit as de...

Страница 42: ...l devices such as a motorized PTZ PAN TILT ZOOM controller Interface Speed COM 1 RS 232 male DB9 Max 115 2 Kbps COM 2 RS 485 Terminal block for Data Data Max 115 2 Kbps The COM port connection serves...

Страница 43: ...s control ATTENTION The VPort 2141 supports the following PTZ drivers and camera models 1 Sony Visca 2 Cannon VCC1 VCC3 VCC4 3 Pelco D protocol 4 Samsung SmartDome 5 Dynacolor SmartDome Dynadome 6 Lil...

Страница 44: ...ll translate the commands into binary code and send them out through the serial port For instance a text string of 8101ABCDEF will be translated into five bytes of hexadecimal 81 01 AB CD and EF The m...

Страница 45: ...und graph is set as blank Web page display mode There are two homepage display modes One is Image mode which uses icons to link to the various functions the other is Text mode which uses mostly text t...

Страница 46: ...VPort 2141 Video Encoder User s Manual System Configuration 4 20...

Страница 47: ...e schedule Step 2 Choose the application Event operation Sequential mode Step 3 1 Set up the Delay seconds before detecting the next event Step 3 Set up the application s actions Step 3 2 Set up the T...

Страница 48: ...ail Send snapshot by FTP FTP put snapshots with date and time suffix Step 5 Click Save to enable the applications Weekly schedule The Weekly schedule is provided for daily security applications Select...

Страница 49: ...puts Each DI can be set to High Low Rising or Falling An edge trigger e g Rising or Falling is generally used to detect the signal from an external sensor 3 Trigger Action You can set 2 trigger action...

Страница 50: ...s chosen you can choose to add the date and time in the file name of the snapshots by checking FTP put snapshots with date and time suffix If the snapshots are used as the live video source the date a...

Страница 51: ...nfiguration 4 25 Save Click on Save to activate the applications when you finish updating the settings View Log File The system log contains useful information including current system configuration a...

Страница 52: ...der User s Manual System Configuration 4 26 View parameters Clicking on View parameters allows you to view all system parameters which are listed by category The content is the same as in the VPort 21...

Страница 53: ...the password that you use when connecting to the Web server The VPort 2141 s MAC address no dashes all letters upper case is the password for initial access The CONFIG INI file has multiple categorie...

Страница 54: ...tname VPort 2141 Video Server ledoff 0 timezone 8 date 2005 04 01 time 16 28 59 ntp updateinterval 0 serialnumber 0002D10093E3 firmwareversion VS2403 MOXA V1 0 1 supportscriptversion 0205a scriptversi...

Страница 55: ...al System Configuration 4 29 username 0 root 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 userpass 0 0002D10093E3 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 userattr 0 video1 video2 vide...

Страница 56: ...about abnormal status is not recorded Administrators can type the debug command to examine in depth core debugging information This causes the VPort 2141 to start dumping the detailed debugging infor...

Страница 57: ...set digital output 1 to connect NO with COMMON type do1 o To set digital output 1 to connect NC with COMMON type do1 c To set digital output 2 to connect NO with COMMON type do2 o To set digital outpu...

Страница 58: ...ically Uploading snapshots to an external FTP server Sending snapshots to an external SMTP email server Customizing Homepage Graphics Command Script for DI DO Camera s Actions Setting Command Format P...

Страница 59: ...and users can log in to the VPort 2141 FTP daemon to download the refreshed JPEG image The user name and password are the same as for web access The zero file size in the file directory means it is c...

Страница 60: ...document write src http 192 168 0 201 cgi bin video jpg cam 1 quality 3 size 2 script body html Downloading Event triggered Snapshots There are 12 video image files for the video channel of three stag...

Страница 61: ...after event pos02 jpg 2 snapshot after event pos03 jpg 3 snapshot after event pos04 jpg 4 snapshot after event pos05 jpg 5 snapshot after event pos06 jpg 6 snapshot after event pos07 jpg 7 snapshot a...

Страница 62: ...amera 2 button btn_cam2 gif 5K bytes Camera 3 button btn_cam3 gif 5K bytes Camera 4 button btn_cam4 gif 5K bytes Camera All button btn_cama gif 5K bytes Configuration btn_confi gif 5K bytes ATTENTION...

Страница 63: ...umber Digital Output State V Channel Number P Preset Location Number W IP Port Message U Method S Channel Number N filename Parameter Explanations Note that in the previous section items in brackets s...

Страница 64: ...or 3 or 4 a message no signal will be sent to port 6000 of 192 168 0 1 once 2H VAP15 When sensor input 2 is high drive the camera mapped to video 1 to go to preset location 15 MCD UF SABCD N video c...

Страница 65: ...5 to 5 tiltspeed 5 to 5 Recalling camera position cgi bin recall cgi cam n recall position n video channel from 1 to 4 position the text string of a location that is preset in system configuration Re...

Страница 66: ...in the returned homepage as 414243 instead of ABC Send command to device attached to COM2 cgi bin senddata cgi com 2 data 123456 ABCDEF This hyperlink will inform the VPort 2141 to send a binary forma...

Страница 67: ...VPort 2141 can be downloaded from the Support Service section of MOXA s website Only administrators can upgrade the system firmware The following topics are covered in this chapter Using the VPort In...

Страница 68: ...k the box next to the server whose firmware you wish to upgrade and then click the Upgrade button 2 Type in the http port number of the video server whose firmware you wish to upgrade type the adminis...

Страница 69: ...e Video Server Note that the Upgrade button is grayed out Use the Locate the firmware to upgrade navigation tool in the bottom third of the window to locate the firmware file 4 Click on the firmware f...

Страница 70: ...the upgrade process has finished click Done to close the Update Progress window ATTENTION Do not turn off the power supply of the VPort 2140 video server while the VPort Installation Wizard is upgrad...

Страница 71: ...is chapter describes some problems that might occur during installation or operation and provides basic solutions to those problems The following topics are covered in this chapter Power On Self Test...

Страница 72: ...s one time and LED3 blinks 3 times System The PCI interface cannot work Ask your reseller for technical service ATTENTION To reduce system failure caused by operation error always read the related sec...

Страница 73: ...es not allow installation of any plug in software the security level of the web browser may need to be lowered It is recommended that you consult the network supervisor in your office to adjust the se...

Страница 74: ...configuration page use comma s to separate commands Each comma represents 200 milliseconds If the user has some serial control device other than the PTZ camera the special URL is provided to send the...

Страница 75: ...ettings open in a new browser window These URLs can be accessed only by administrators Homepage name Reference URL configuration page setup config html system option setup system vspx security option...

Страница 76: ...arameters CGI parameters are written in lower case and as one word without any underscores or other separators When the CGI request includes internal server parameters the internal parameters must be...

Страница 77: ...osync value parameter value parameter value return return page parameter value description nosync 0 1 Specifies that there should be no sync write of the corresponding configuration file on flash If p...

Страница 78: ...me r w text string shorter than 40 characters host name of server Wireless Video Server with Pan Tilt Zoom 0 Do not turn off the led indicator ledoff r w 1 Turn off the led indicator yyyy mm dd year m...

Страница 79: ...f webpage 0 Turn on the IR control enableir r w 1 Turn off the IR control ptzenabled r 32 bit integer Indicate the operations of server supported Group Security NAME VALUE DESCRIPTION username_ 1 20 r...

Страница 80: ...primary smtp server blank smtp2 r w domain name or IP address string shorter than 40 characters secondary SMTP server blank mailto2 r w text string shorter than 80 characters mail recipient address b...

Страница 81: ...org dynamic dyndns org custom tzo com dhs org 1 hostname r w Text string shorter than 127 characters Your dynamic hostname blank usernameemail r w Text string shorter than 63 characters Your user or e...

Страница 82: ...video 3 normal quality of video 4 higher quality of video quant r w 5 highest quality of video 64000 set bit rate to 64K bps 128000 set bit rate to 128K bps 256000 set bit rate to 256K bps 384000 set...

Страница 83: ...t of image according to mode settings 0 hue r w 5 to 5 Adjust hue of image according to mode settings 0 Preview Apply the parameter of image but not save Restore Restore the last saved image parameter...

Страница 84: ...t coordinate of window position 0 wintop_ 1 3 r w 0 to 288 for PAL 0 to 240 for NTSC CMOS Top coordinate of window position 0 winwidth_ 1 3 r w 0 to 352 for CCD 0 to 320 for CMOS Width of privacy mask...

Страница 85: ...string shorter than 80 characters The location of logo graph backgroundsource Text string shorter than 80 characters The location of background graph logolink Text string shorter than 80 characters Th...

Страница 86: ...ngs check the correct default settings for the attached camera Camera model Baud rate Data bits Stop bit Parity bit Sony VISCA 9600 8 1 None Canon VC C1 9600 8 2 None Canon VC C3 9600 8 2 None Canon V...

Страница 87: ...control motorized cameras of desktop types from Sony and Canon The pin assignment is illustrated in the following chart To control cameras of another brand check the user s manual of the motorized ca...

Страница 88: ...e US Canada GMT 06 00 Guadalajara Mexico City Monterrey GMT 06 00 Saskatchewan GMT 05 00 Bogota Lima Quito GMT 05 00 Eastern Time US Canada GMT 05 00 Indiana East GMT 04 00 Atlantic Time Canada GMT 04...

Страница 89: ...Kathmandu GMT 06 00 Almaty Novosibirsk GMT 06 00 Astana Dhaka GMT 06 00 Sri Jayawardenepura GMT 06 30 Rangoon GMT 07 00 Bangkok Hanoi Jakarta GMT 07 00 Krasnoyarsk GMT 08 00 Beijing Chongqing Hongkong...

Страница 90: ...o 25 frames at 352x288 Up to 10 frames at 704x576 LED Indicators NETWORK ACTIVE LINK FDX full duplex SYSTEM POWER CONNECT SERIAL Dimensions 146 2 x 163 2 x 40 mm W x D x H Weight Net 820g Power Consum...

Страница 91: ...RS 485 Terminal block PTZ camera control max 115 2Kbps COM2 RS 485 PTZ camera control General I O 4 Digital inputs max 12VDC 50 mA 4 Relay outputs max 24 VDC 1A 125 VAC 0 5A Internet Explorer 5 x or...

Страница 92: ...n This appendix shows you how to contact MOXA for information about this and other products and how to report problems In this appendix we cover the following topics MOXA Internet Services Problem Rep...

Страница 93: ...nsure that customers receive the full benefit of our products MOXA Internet Services has been set up to provide technical support driver updates product information and user s manual updates The follo...

Страница 94: ...Fax Email Date 1 MOXA Product VPort 2141 2 Serial Number _________________ Problem Description Please describe the symptoms of the problem as clearly as possible including any error messages you see...

Страница 95: ...ent PRA from the sales representative or dealer Fill out the Problem Report Form PRF Include as much detail as possible for a shorter product repair time Carefully pack the product in an anti static p...

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