C A M E R A W O N ’ T C O N N E C T
If the red
NOT CONNECTED
light is on:
•
Make sure camera has an
active
subscription with Moultrie Mobile.
•
Move the camera to a location with a stronger signal.
•
Contact Customer Success
C O M PA R I N G T O C E L L P H O N E S I G N A L
Your camera’s signal strength may be higher or lower than your smartphone. Your camera is
not tied to your cell phone plan.
The Edge will automatically try to connect to the strongest
available network in your area.
A C T I VAT I O N / S C A N N I N G T H E Q R C O D E
If you see the QR code showing up in the scanner, but it can’t read the QR code, you may need to
enter the information by typing it in. You can find the ID numbers for the camera beside the QR
code, on the inside of the hinged door. Enter the serial number and ID for the camera.
If you don’t see an option to scan the QR code, you have previously denied permission for the
Moultrie Mobile app to use your phone’s camera. You can manually enter the device ID numbers or
enable your phone’s camera settings: Go to your phone’s Settings, then scroll down to the Moultrie
Mobile app settings. When you see the app settings, enable camera access for Moultrie Mobile.
Force Quit/Close the Moultrie Mobile app, then open it again. Go to
Devices > Activate > Scan
,
and scan the QR code.
C A M E R A N O T S H O W I N G U P O N D A S H B O A R D A F T E R A C T I VAT I O N
Your camera may take up to 5 minutes to locate the cellular network and show in the list of active
devices on the Device Dashboard. It will show in the list once it successfully connects. If the camera
isn’t showing in the list after 5 minutes, check that you have the camera on an active plan, and move
your camera to a better coverage area. Contact Customer Success if you have any questions when
activating your camera.
7. T R O U B L E S H O O T I N G
8 . 1 N AT I O N W I D E C O V E R A G E W I T H A U T O C O N N E C T
What is nationwide coverage?
The Edge works on multiple major networks, giving you nationwide coverage. You do
not need to purchase a carrier-specific camera model. The Edge uses Auto Connect
to automatically prioritize and connect to the strongest available network in your area.
The Edge and the Moultrie Mobile app work independently from your cell phone plan provider.
How do I know what carrier it’s connected to?
In the Moultrie Mobile app, you will see signal strength but not the specific carrier. The
camera may switch to a new network if the camera loses connection or is powered off
and moved. All of this will be seamless and automatic. Your carrier will show as “NW,”
which stands for nationwide coverage.
8 . 2 B U I LT- I N M E M O R Y - N O S D C A R D R E Q U I R E D
What is Built-In Memory?
Edge’s memory, or storage capacity for photos and videos, is built into the camera.
This is different than removable memory, like an SD card, where you can remove the
memory from the camera. Built-In Memory is more reliable than removable memory,
since SD cards can vary in brand, quality, age, and size.
How many images or videos will the Built-in Memory hold?
This depends on the camera settings, like image resolution and photo/video mode.
At 4MP resolution, internal memory can hold approximatley 14,000 images.
Is there any way to clear the memory on the camera?
Yes. Go to Settings and toggle the selection for Erase Memory. This will clear the
Built-In Memory.
Does the camera need an SD card?
No. Edge has Built-In Memory, which is more reliable than external memory/SD cards.
You do not need to purchase or install an SD card. The memory is not removable.
Can I use an SD card if I don’t want to use Built-In Memory?
No, the memory is not removable. SD cards cannot be used with Edge.
8 . FA Q s
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