9
8
EN
PROBLEMS
POSSIBLE CAUSES
SOLUTIONS
The espresso is not frothy.
The coffee grounds are too
old.
Use freshly ground coffee.
The ground coffee is not
suitable for making espresso.
Use finer grounds.
There is too little coffee in the
filter holder.
Add more coffee.
The water tank leaks when it
is moved.
The valve at the bottom of the
tank is dirty or defective.
Wash the water tank and
operate the valve with your
finger, which is beneath the
tank.
The valve is blocked by the
calcified deposits.
Descale your machine
following the user instructions
provided.
Water leak beneath the
appliance.
There is an internal leak.
Check that the tank is
positioned correctly. If the
problem persists, do not use
the appliance and consult an
approved service centre.
The pump is abnormally noisy.
No water in the tank.
Fill the water tank and
restart the pump (refer to the
section:
FIRST USE)
. Avoid
emptying the tank completely.
The espresso leaks out the
sides of the filter holder.
The filter holder is not
positioned correctly.
Fit the filter holder in position
and lock it (turn from left to
right until it stops).
Remove any excess coffee that
prevents you from fully locking
the filter holder.
The edge of the filter holder is
clogged by the coffee.
Remove the excess coffee and
clean the grill through which
the water flows using a damp
sponge.
Your espresso tastes bad.
After descaling, the rinsing
cycle was not carried out
correctly.
Rinse the appliance in line
with the user instructions
and check the quality of the
coffee.
TROUBLESHOOTING
PROBLEMS
POSSIBLE CAUSES
SOLUTIONS
The coffee is very moist.
You have not used enough
coffee.
Add more coffee.
The espresso flows too slowly.
The coffee is too fine, too
coarse or too mealy.
Choose slightly larger coffee
grounds.
The filter holder is dirty.
Clean your filter holder
using the instructions in
the section:
CLEANING AND
MAINTENANCE - B. Filter
holder.
Clean the coffee filter
as well.
The head of the filter holder is
clogged.
When the appliance has
cooled, clean the grill through
which the water flows using a
damp sponge.
Your machine is calcified.
Descale your machine
following the user instructions
provided.
There is too much coffee.
Observe the maximum limits
when filling the filter.
A continuous flow of water
pours from the filter holder
after making an espresso.
Your machine is becoming
calcified because the water is
particularly hard.
Descale your machine
immediately following the user
instructions provided.
The red cap was not removed.
Remove the red cap.
A continuous flow of water
pours from the filter holder
after making an espresso.
Your machine is becoming
calcified because the water is
particularly hard.
Descale your machine
immediately following the user
instructions provided.
Coffee grounds are present in
the cup.
The filter holder is clogged.
Clean the filter holder using
hot water.
The coffee grounds are too
fine.
Use slightly larger coffee
grounds.
The seal on the head of the
filter holder is clogged.
Clean the filter holder and the
seal with a damp sponge.