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VML750 — LTE Vehicular Subscriber Modem (VSM) Installation Guide

Troubleshooting

Table 3-1

Troubleshooting the VML750 (Continued)

Malfunction

Probable Cause

Corrective Action

WiFi was not configured as
required.

Refer to

VML750 Configuration Guide

(6802988C55)

located in

https://businessonline.motorolasolutions.com

for WiFi configuration.

No WiFi connection.

Div/WiFi cable is not
connected.

1.

Connect the Div/WiFi cable (refer to

Cables Installation (Main and Diversity) for B20 LTE
only Configuration" on page 2-17

or

"Antenna Cables

Installation (Main and Diversity) for B20 LTE only
Configuration" on page 2-17

).

2.

Verify that the WiFi LED is blinking/solid green.

6802988C54-B

July 2014

3-3

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Содержание VML750

Страница 1: ...VML750 LTE Vehicular Subscriber Modem VSM Installation Guide July 2014 Motorola Solutions Inc 6802988C54 B All Rights Reserved July 2014 ...

Страница 2: ...ale of a product Disclaimer Please note that certain features facilities and capabilities described in this document may not be applicable to or licensed for use on a particular system or may be dependent upon the characteristics of a particular mobile subscriber unit or configuration of certain parameters Please refer to your Motorola contact for further information Trademarks MOTOROLA MOTO MOTOR...

Страница 3: ...Description Date Release 1 0 First release of VML750 LTE Vehicular Subscriber Modem VSM Installation Guide April 2014 Release 2 0 Second release of VML750 LTE Vehicular Subscriber Modem VSM Installation Guide July 2014 6802988C54 B July 2014 i ...

Страница 4: ...VML750 LTE Vehicular Subscriber Modem VSM Installation Guide This page intentionally left blank ii 6802988C54 B July 2014 ...

Страница 5: ...rd Door 1 5 Power Button 1 5 SIM Card 1 6 Chapter 2 VML750 Installation Unpacking and Inspecting the Shipment 2 1 Safety and General Information 2 1 Planning the Installation 2 3 Installation Constraints 2 3 Cables Routing 2 5 Drilling Holes 2 5 Tools and Equipment 2 5 Antennas 2 6 Antennas for LTE B14 VzW 2 6 Antenna for Configuration Supporting LTE Private Network on WWAN1 2 6 Antenna Configurat...

Страница 6: ...d Removal and Installation 2 20 Cap Installation 2 23 Powering the Modem Up 2 23 Chapter 3 Troubleshooting the VML750 Troubleshooting 3 2 LED Indicators Functions 3 5 Chapter 4 Using the VML750 General 4 1 Appendix A Specifications Physical A 1 Communication Ports A 1 RF Ports A 1 Power Port A 2 LEDs A 2 Operating Temperature A 2 Power A 2 RF Characteristics A 2 Appendix B Reference Replacement Pa...

Страница 7: ...or Configuration Supporting LTE Private Network on WWAN1 2 7 Figure 2 4 Antenna for LTE Public Network on WWAN2 2 7 Figure 2 5 Main Antenna 2 8 Figure 2 6 Diversity Antenna Standard Configuration 2 9 Figure 2 7 Available Cables 2 9 Figure 2 8 Bracket Dimensions 2 11 Figure 2 9 Mounting Brackets 2 14 Figure 2 10 DC Power and Ignition Cable Routing Into Engine Compartment 2 15 Figure C 1 Police Patr...

Страница 8: ...List of Figures This page intentionally left blank vi 6802988C54 B July 2014 ...

Страница 9: ...List of Tables List of Tables Table 3 1 Troubleshooting the VML750 3 2 Table 3 2 LED Indicators Functions 3 5 6802988C54 B July 2014 vii ...

Страница 10: ...List of Tables This page intentionally left blank viii 6802988C54 B July 2014 ...

Страница 11: ...all Antenna Cables Main and Diversity 2 17 Procedure 2 6 How to Install the LAN Ethernet Cable 2 18 Procedure 2 7 How to Install the Micro USB Cable 2 18 Procedure 2 8 How to Install a SIM Card 2 19 Procedure 2 9 How to Remove the CryptR Card 2 20 Procedure 2 10 How to Install the CryptR Card 2 22 Procedure 2 11 How to Install Cap s on Unused Connector s 2 23 Procedure 2 12 How to Power up the Mod...

Страница 12: ...List of Procedures This page intentionally left blank x 6802988C54 B July 2014 ...

Страница 13: ...red In This Manual The VML750 LTE VSM Installation Guide provides general instructions for installing operating and troubleshooting the VML750 This guide includes the following configurations F0025 VML750 model FLN1057 sub model LTE B14 VzW FLN1310 sub model LTE B20 6802988C54 B July 2014 xi ...

Страница 14: ... A Specifications provides the VML750 modem specifications Appendix B Reference provides part numbers information for the modem and antennas Notational Conventions The following conventions are used in this document Italics are used to highlight the following Chapters and sections in this and related documents Dialog box window and screen names Drop down list and list box names Check box and radio...

Страница 15: ...configuration in the VML750 Configuration Guide P N 6802988C55 located at https businessonline motorolasolutions com Information related to VML750 monitoring can be found in the VML750 LTE Vehicle Subscriber Modem VSM Status Utility Quick Reference Guide P N 6802988C79 Information related to the device licensing can be found in the Device Licensing Quick Reference Guide P N 6871024P25 located at h...

Страница 16: ...on Please remember that your first response when troubleshooting your system is to call the Motorola SSC For Phone Phone Orders 800 422 4210 US and Canada orders 302 444 9842 International orders Fax Orders 800 622 6210 US and Canada orders Help identifying an item or part number 800 422 4210 and select choice 3 from the menu Safety Before installing using this product the installer operator must ...

Страница 17: ... may not cause harmful interference This device must accept any interference received including interference that may cause undesired operation Changes or modifications made to this product not expressly approved by Motorola will void the user s authority to operate the equipment per FCC Rule Part 15 21 Legal Notice The VML750 OSS legal notice will be provided by Motorola per request 6802988C54 B ...

Страница 18: ...Legal Notice This page intentionally left blank xvi 6802988C54 B July 2014 ...

Страница 19: ...odem that has the ability to operate in LTE Band 14 13 and 3G EvDo BC0 BC1 The modem supports WiFi as client and AP as well as GPS for location and support for data encryption CyrptR FLN1310 A multi mode modem that has the ability to operate in LTE Band 20 The modem supports WiFi as client and AP as well as GPS for location and support for data encryption CyrptR See Figure 1 1 6802988C54 B July 20...

Страница 20: ...odem 2 LED Indicator Panel Front Panel 3 Connector Panel Back Panel not shown For detailed specifications of the VML750 unit see Appendix A Specifications Modem The modem has a connector panel back panel and a LED Indicator panel with a Power button front panel 1 2 6802988C54 B July 2014 ...

Страница 21: ...ector Panel Item Description 1 RF SMA female type connector WWAN1 DIV WiFi 2 RF SMA female type connector WWAN1 main 3 RF SMA female type connector WWAN2 DIV 4 RF SMA female type connector WWAN2 5 RF SMA female type connector GPS 6 LAN Ethernet communication connector RJ45 7 Micro AB type connector USB 2 0 8 DC power and GPIO D type 9 pin connector 6802988C54 B July 2014 1 3 ...

Страница 22: ... RF SMA female type connector WWAN2 DIV WiFi 2 RF SMA female type connector WWAN2 main 3 RF SMA female type connector WWAN1 DIV1 does not apply for B20 LTE only configuration 4 RF SMA female type connector WWAN1 MAIN1 does not apply for B20 LTE only configuration 5 RF SMA female type connector GPS 6 LAN Ethernet communication connector RJ45 7 Micro AB type connector USB 2 0 8 DC power D type 9 pin...

Страница 23: ...re 1 4 Figure 1 4 LED Indicators Panel Item Description 1 Power Button 2 Power Indicator 3 LAN 4 GPS 5 WiFi 6 WWAN2 7 WWAN1 does not apply for B20 LTE only configuration 8 SIM Card Door Power Button The Power button is used to turn the VML750 On or Off when Ignition Sense is disabled If the Ignition Sense is enabled you also need to turn your vehicle ignition switch to On This button is also used ...

Страница 24: ...c carrier LTE network you need to obtain a SIM card from that public carrier and insert into SIM2 slot The SIM card must be inserted with the metal leads facing down and the notched corner on the left The WiFi modem is still operational without a SIM card WiFi must be configured prior to use Refer to VML750 Configuration Guide 6802988C55 located in https businessonline motorolasolutions com for co...

Страница 25: ...ing the VML750 unit components consider the following factors This device requires professional installation to satisfy compliance with FCC requirements The mounting surface must have sufficient strength to support the equipment being mounted and to prevent it from becoming loose over time Do not attach components to any part of the vehicle subjected to excessive vibration Do not mount the VML750 ...

Страница 26: ...led in this manual Use only the Motorola parts specified in this manual Check the required mounting locations It might be necessary to penetrate the firewall to reach the battery Before drilling commences ensure cable clearance on the opposite side of the firewall and do not install the vehicle s Electronic Control Modules ECM s on the opposite side of the firewall Protect the cable where it passe...

Страница 27: ...space within the interior of the vehicle The NFPA 58 requires the following 1 The space in which the LP gas container and its fittings are located must be isolated by a seal from the space containing modem equipment 2 Removable outside filling connections shall be used 3 The container space shall be vented to the outside Planning the Installation Planning is the key to fast easy and safe installat...

Страница 28: ...re 2 1 VML750 Schematic Car Installation Before beginning the installation process make sure that the space available at the installation site is adequate for the modem and its accessories Each installation configuration requires a different area for mounting the modem without obstruction When choosing a location ensure easy installation and replacement of the unit Figure 2 2 gives the VML750 dime...

Страница 29: ...passengers can kick them or where they can interfere with operation of the driver s foot pedals When routing the cables refrain from creating sharp bends or kinks For detailed antenna cables routing instructions refer to the Installation Guide supplied with each antenna Drilling Holes Where possible use existing holes in the firewall the trunk wall and the channels above or beneath the doors If yo...

Страница 30: ... antenna is used to enhance the reception capability in poor reception areas and also to support Multiple Input Multiple Output MIMO modes for LTE The antenna can be provided with 12ft or 17ft coaxial cable The antenna is constructed of three antennas External Whip for main to be connected to WWAN1 main Internal antenna for diversity and WiFi to be connected to WWAN1 diversity GPS active antenna t...

Страница 31: ... 3 Antenna for Configuration Supporting LTE Private Network on WWAN1 Antenna Configuration for LTE Public Network on WWAN2 Two identical antennas are used one for the main and one for div The antenna can be provided with 12ft or 17ft coaxial cable Figure 2 4 Antenna for LTE Public Network on WWAN2 6802988C54 B July 2014 2 7 ...

Страница 32: ...na is constructed of three antennas External Whip does not apply for B20 LTE only configuration Internal antenna for WWAN2 diversity and WiFi to be connected to WWAN2 diversity GPS active antenna to be connected to GPS port The antenna is provided with three short flexible coaxial cables threads coming out of the antenna bottom side Depending on the antenna option purchased two 12ft or 17ft coaxia...

Страница 33: ...bscriber Modem VSM Installation Guide Cables Figure 2 6 Diversity Antenna Standard Configuration Cables The following cables are available with the VML750 see Figure 2 7 Figure 2 7 Available Cables 6802988C54 B July 2014 2 9 ...

Страница 34: ...Cables Chapter 2 VML750 Installation 2 10 6802988C54 B July 2014 ...

Страница 35: ...able P N FKN8663 2 DC Power and Ignition cable GPIO P N FKN8671 3 LAN Ethernet cable P N FKN8570 4 Micro USB cable P N FKN8703 can be purchased separately Mounting Brackets Use the brackets 2 brackets are supplied for mounting the VML750 securely on a flat surface Figure 2 8 Bracket Dimensions 6802988C54 B July 2014 2 11 ...

Страница 36: ...edure on page 2 14 5 Connect the DC Power and Ignition cable See DC Power and Ignition Cable Installation on page 2 15 6 Connect the main antenna cables See Antenna Cables Installation Main and Diversity for LTE Private Network Configuration on page 2 16 or Antenna Cables Installation Main and Diversity for B20 LTE only Configuration on page 2 17 7 Connect the LAN Ethernet cable see LAN Ethernet C...

Страница 37: ...tion that will ensure a distance of at least 8 20 cm between any of them and any bystander If your vehicle is equipped with PSNB Public Safety Narrow Band equipment special attention must be taken when installing the antennas A minimum distance of 78 198 cm must be kept in order to ensure coexistence between all systems Main Antenna The antenna must be installed on a flat metal surface minimum siz...

Страница 38: ...the Modem on a Flat Surface 1 Position the two mounting brackets 1 on both sides of the modem 2 and fasten using 4 screws each See Figure 2 9 Figure 2 9 Mounting Brackets 2 Locate the VML750 with the mounting brackets attached on the dedicated flat surface 3 Centerpunch the marked spots and fix the modem in position using the self drilling supplied screws 2 14 6802988C54 B July 2014 ...

Страница 39: ...es i e 13 8 V 20 and 27 6 V 20 DC vehicle batteries Connecting the VML750 to a higher voltage battery source i e 48V may damage it See Figure 2 10 before routing or connecting the DC Power and Ignition cable and use the following process Figure 2 10 DC Power and Ignition Cable Routing Into Engine Compartment Procedure 2 3 describes how to install the DC power and ignition cable Procedure 2 3 How t...

Страница 40: ...bstruct any of the vehicle controls or touch hot or moveable parts of the engine 5 For ignition installation perform the following steps 1 Consult the vehicle documentation to locate the ignition wire 2 Verify that the voltage is high with ignition on during start cranking accessory and while vehicle is running When the ignition is off the voltage is zero 3 Connect the green lead of the DC Power c...

Страница 41: ...The combo antenna is provided with three flexible coaxial cables coming out of the antenna bottom side two threads for internal and GPS are used Two 12ft coaxial cables are also provided in order to connect between the internal and GPS threads and the modem connectors Connect the internal cable connector to the WWAN2 DIV port on the VSM connector panel Connect the GPS cable connector to the GPS po...

Страница 42: ...rminal Do not use pliers or any other metallic tool for tightening Hand tighten only Fully tighten the LAN Ethernet cable connector and verify it is well fastened 2 Follow the LAN Ethernet cable 8 2 20 5 cm away from where it attaches to the VML750 and secure it to the vehicle body Micro USB Cable Installation Perform the following procedure if you are not installing the LAN Ethernet cable Procedu...

Страница 43: ...inserted into the VML750 Procedure 2 8 How to Install a SIM Card 1 Locate the SIM card door on the front right side of the VML750 Unscrew the door and put to the side If a SIM card is in the slot your LTE modem has been staged for you refer to VML750 Configuration Guide P N 6802988C55 if required skip to step 4 2 Locate the SIM card provided for you by Motorola or your public carrier Hold the card...

Страница 44: ...procedures if you are required to replace the CryptR card Verify that your VML750 is disconnected from the power source prior to performing the following procedure Procedure 2 9 How to Remove the CryptR Card 1 On the VSM bottom cover open the two Torx 8 captive screws fastening the CryptR card door 2 20 6802988C54 B July 2014 ...

Страница 45: ...lation Guide CryptR Card Removal and Installation Procedure 2 9 How to Remove the CryptR Card Continued 2 Use one of the captive screws to pull the door from the cover 3 Pull the card lock back to release it and lift it up 6802988C54 B July 2014 2 21 ...

Страница 46: ...dure 2 10 How to Install the CryptR Card 1 Use the photos in Procedure 2 9 to better understand the required steps Insert the CryptR card into its location in the VSM 2 Lower the lock and push it forward to lock it 3 Install the card door on the VSM lower cover 4 Close two Torx 8 captive screws Fasten with a torque of 12 Inch Lib 2 22 6802988C54 B July 2014 ...

Страница 47: ...hold the Power button on the LED Indicator Panel for 2 3 seconds Release the button when the Power LED turns green blinking or solid 3 If your modem is connected to a computer using LAN Ethernet USB cable LAN LED turns green If no LAN Ethernet USB cable is connected LAN LED is off 4 The GPS LED blinks orange while your modem is searching for GPS satellites After satellites have been acquired the G...

Страница 48: ...ur own internal technical support and provide the SIM card identifier number called the IMSI This identifier can be found on the plastic credit card frame for the SIM If you are in LTE coverage area the following sequence will take place if a SIM card is inserted and the SIM door is closed 1 LTE LED blinks orange while the modem searches for the LTE network 2 LTE LED blinks green while registering...

Страница 49: ... However if you experience any problems with the product please contact your local Motorola service representative with product related information For complete information on ordering required parts and kits contact your local customer service representative and refer to Appendix B Reference 6802988C54 B July 2014 3 1 ...

Страница 50: ...gnition state VML750 does not turn On Power button was not properly pressed 1 Apply power to the modem 2 Verify that the Power LED is blinking red 3 Press the Power button for 2 3 sec 4 Verify that the Power LED is blinking orange in ignition enabled mode or blinking green and then solid green in ignition disabled mode No LAN Ethernet connection LAN Ethernet cable is not connected or Micro USB cab...

Страница 51: ...e 6802988C55 located in https businessonline motorolasolutions com for WiFi configuration No WiFi connection Div WiFi cable is not connected 1 Connect the Div WiFi cable refer to Antenna Cables Installation Main and Diversity for B20 LTE only Configuration on page 2 17 or Antenna Cables Installation Main and Diversity for B20 LTE only Configuration on page 2 17 2 Verify that the WiFi LED is blinki...

Страница 52: ...o Procedure 2 12 How to Power up the Modem on page 2 23 SIM card is not inserted damaged 1 Insert a new SIM into relevant SIM slot Refer to Procedure 2 8 How to Install a SIM Card on page 2 19 2 Close the SIM door 3 Turn the VML750 On 4 Verify the LTE LED is blinking orange green and then change to solid green LTE cable from Main antenna is not connected 1 Connect the LTE cable refer to Antenna Ca...

Страница 53: ...cking Blinking Green Powering up TX RX Activity Connecting Registering Connecting Registering TX RX Activity for AP Scanning for client __ Solid Orange __ __ __ __ __ __ Blinking Orange No Ignition The user turns the power On power button pressed but ignition is off __ Searching for signal Searching for signal __ Searching for signal Solid Red __ __ Problem Overheat Problem Overheat Problem Overhe...

Страница 54: ...LED Indicators Functions Chapter 3 Troubleshooting the VML750 This page intentionally left blank 3 6 6802988C54 B July 2014 ...

Страница 55: ...tion To configure your modem refer to VML750 Configuration Guide P N 6802988C55 After configuring the modem it should be turned on automatically upon your vehicle ignition and operate properly If you detect any malfunction in the VML750 operation refer to Chapter 3 Troubleshooting the VML750 6802988C54 B July 2014 4 1 ...

Страница 56: ...General Chapter 4 Using the VML750 This page intentionally left blank 4 2 6802988C54 B July 2014 ...

Страница 57: ...0 100 RJ45 USB 2 0 high speed Micro AB RF Ports WWAN1 MAIN1 SMA connector Female does not apply for B20 LTE only configuration WWAN1 Diversity WiFi SMA connector Female does not apply for B20 LTE only configuration WWAN2 Main Rx Tx SMA connector Female WWAN2 Diversity Diversity WiFi for B20 LTE only SMA connector Female GPS SMA connector Female 6802988C54 B July 2014 A 1 ...

Страница 58: ...ower Consumption Modem Standby 0 3 A RMS Modem Transmit 1 A RMS RF Characteristics Frequency LTE 4G BC14 Tx 788 798 MHz 4G BC14 Rx 758 769 MHz 4G BC13 Tx 777 787 MHz 4G BC13 Rx 746 756 MHz EVDO 3G BC0 Tx 824 849 MHz 3G BC0 Rx 869 894 MHz 3G BC1 Tx 1850 1910 MHz 3G BC1 Rx 1930 1990 MHz WiFi 2401 2472 MHz Bandwidth LTE 5 MHz 10 MHz WiFi 20 MHz 802 11b g n A 2 6802988C54 B July 2014 ...

Страница 59: ...tion Guide RF Characteristics Output transmit power LTE 23 dBm EVDO 23 dBm WiFi 15 dBm Receiver sensitivity LTE 10 MHz 94 dBm typ 96 dBm 5 MHz 97 dBm typ 99 dBm WiFi 802 11g 87 dBm Frequency Stability LTE 2 5 ppm WiFi 20 ppm 6802988C54 B July 2014 A 3 ...

Страница 60: ...This page intentionally left blank A 4 6802988C54 B July 2014 ...

Страница 61: ...page B 2 Bracket Screws Washers 0312002B14 Mounting Screw Bracket to Car 8 03013013001 Mounting Screw VSM to Bracket 8 0487779V56 Flat Washer VSM to Bracket 8 0487623U12 Spring Washer VSM to Bracket 8 07013065001 Bracket 2 Cables FKN8570 LAN Ethernet Cable 177 450 cm FKN8730 Micro USB cable FKN8663 DC Power Ignition Cable 177 450 cm FKN8671 DC Power Ignition Cable GPIO 177 450 cm SIM card TBD SIM ...

Страница 62: ...22001 Wideband Fix Mounted Vehicular Antenna 12 ft cable FTN7686 85013016001 LTE Whip Antenna FTN6070 85013022001 Wideband Fix Mounted Vehicular Antenna 17 ft cable Antennas Cables Replacements Kit Part Number Kit Description CB000133A01 SMA F to SMA M 12 ft RG174 cable type CB000133A02 SMA F to SMA M 17 ft RG174 cable type 30013096001 NMO Antenna Mount 30013072001 SMA F to SMA M 12 ft LMR200 cabl...

Страница 63: ... location of PSNB and BB antennas based on several key considerations Keep a minimum distance of 7 87 20 cm between the LTE BB antennas including WiFi to any other antenna and any potential bystander for bystander safely Follow the guidelines in the installation and safety manuals of the LMR PSNB radios with regards to mounting locations and operation of radio in the presence of bystanders for bys...

Страница 64: ...lanning Figure C 1 Police Patrol Vehicle Antennas Location Suggestion Legend BB Broad Band LTE Antennas PSNB Public Safety Narrow Band 700 800 Antenna V U Existing VHF UHF Antenna Antennas must be installed on a flat metal surface minimum size 24 61 cm x 24 61 cm Procedure C 1 Planning Antennas Location on a Police Patrol Vehicle 1 Observe the existing antennas 2 Draw an imaginary 36 91 4 cm radiu...

Страница 65: ...If possible plan mounting the PSNB antenna on the vehicle s trunk cover 7 Define the Diversity BB antenna location on the vehicle s roof with a minimum direct distance of 78 198 cm from the PSNB antenna If a PSNB antenna is not required plan mounting the Diversity WiFi antenna on the vehicle s trunk cover 8 Define the Main BB antenna location on the vehicle s roof with a minimum distance of 36 91 ...

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