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6809471A72-O

April 14, 2004

39

Level 1 and 2 Service Manual

Troubleshooting

Programming: Software Upgrade and Flexing

Contact your local technical support engineer for information about equipment and
procedures for flashing and flexing.Part Number Charts

The following charts are provided as a reference for the parts associated with
V80 telephones.

Related Publications

note: kit numbers are not all inclusive and may change without notice.

10. Internal Charger not working.

Faulty charger circuit on
transceiver board assembly.

Test a selection of batteries in the rear pocket of
the desktop charger. Check LED display for the
charging indications. If these are charging
properly, then the internal charger is at fault.
Replace the transceiver board assembly (refer to
1c). Verify that the fault has been cleared and
reassemble the unit with the new transceiver board
assembly.

11. Real Time Clock resetting when
standard battery is removed.

Lithium button cell in the display
board may be depleted.

Refer service to a Level 3 service center for
replacement.

12. No or weak audio when using headset. a) Headset not fully pushed home. Ensure the headset plug is fully seated in the jack

socket. If fault not cleared, proceed to b.

b) Faulty jack socket on transceiver
board assembly.

Replace the transceiver board assembly (refer to
1c). Verify that the fault has been cleared and
reassemble the unit with the new transceiver board
assembly.

Motorola V80 User Guide, English

6809469A53 (SJJN5445)

Table 4. Level 1 and 2 Troubleshooting Chart (Continued)

Symptom

Probable Cause

Verification and Remedy

«
...
37
38
39
40
41
...
»

Содержание V80

Страница 1: ...Level 1 and 2 Service Manual V80 Tri Band Digital Wireless Telephone GSM 900 1800 1900 MHz GPRS ...

Страница 2: ......

Страница 3: ... Replacing the Subscriber Identity Module SIM 22 Removing and Replacing the Antenna Housing 23 Removing and Replacing the Rear Housing Assembly 24 Removing and Replacing the Camera Assembly 25 Removing and Replacing the Transceiver Board Assembly 26 Removing and Replacing the Keypad 28 Removing and Replacing the Microphone 29 Removing and Replacing the Real Time Clock RTC Battery 30 Removing and R...

Страница 4: ...4 April 14 2004 6809471A72 O Contents V80 ...

Страница 5: ...t parts Product Names Product names are listed on the front cover Product names are subject to change without notice Some product names as well as some frequency bands are available only in certain markets Product Changes When electrical mechanical or production changes are incorporated into Motorola products a revision letter is assigned to the chassis or kit affected for example A B or C and so ...

Страница 6: ...otorola product and the Motorola computer programs with the Motorola product About This Service Manual Using this service manual and the suggestions contained in it assures proper installation operation and maintenance of this wireless telephone Refer questions about this manual to the nearest Customer Service Manager This manual contains mechanical service information required for the equipment d...

Страница 7: ...ginal phones will be repaired but not refurbished as standard Appointed Motorola Service Hubs will perform warranty and non warranty field service for level 2 assemblies and level 3 limited PCB component Motorola High Tech Centers will perform level 4 full component repairs Customer Support Customer support is available through dedicated Call Centers and in country help desks Product Service train...

Страница 8: ... number or other related major assembly along with a description of the related major assembly and of the component in question In the U S A to contact Motorola Inc on your TTY call 800 793 7834 Accessories and Aftermarket Division AAD Replacement parts test equipment and manuals can be ordered from AAD For EMEA spare parts call 49 461 803 1638 For Asia spare parts call 65 648 62995 U S A Outside ...

Страница 9: ...0 mAh battery Weight 106 gm with 750 mAh battery 111 gm with 800 mAh battery Temperature Range 10 C to 55 C 15 F to 130 F Battery Life 650 mAh LI Ion Battery Talk Time up to 220 minutes Standby up to 152 hours All talk and standby times are approximate and depend on network configuration signal strength and features selected Standby times are quoted as a range from DRX 2 to DRX 9 Talk times are qu...

Страница 10: ...ps FR 12 2 kbps EFR 4 75 12 2 kbps 8 AMR TCH FS modes 5 6 kbps HR 4 75 7 95 kbps 6 AMR TCH HS modes Frame Duration 4 615 ms Block Length 260 bits Classes Class 1A 50 bits Class 1B 132 Class 2 bits 78 bits Bit Rate with FEC Encoding 22 8 kbps Speech Coding Function Specification ...

Страница 11: ...ervices access The virtual nature of this connection means that network resources are not consumed during periods when a user is not actually sending or receiving data Multimedia messaging allows the end user to send photos along with personalized voice messages The telephones are made of polycarbonate plastic with a metal enclosure The display and speaker as well as the keypad transceiver printed...

Страница 12: ...endant Voice Activation and Voice Note Recording This feature allows voice tags to be used for voice dialing up to 20 phone numbers in the phone book and for creating up to 5 voice shortcuts for menu items The phone must be trained by the voice tag being read into the phone s memory twice before it is recognized Voice tags can be added to the phone s memory using the usual name addition methods i ...

Страница 13: ...casional user who requests sports news and traffic alerts to a high call time business user who receives stock alerts and checks flight times Operators can now create their own value added services menu quickly and easily in the phone The customized menu will appear as the first menu and may be updated over the air with new services when customers request them Simplified Text Entry Using iTAP pred...

Страница 14: ...oduct Overview V80 PRELIMINARY Other Features Detailed descriptions of these and the other V80 features can be found in the appropriate V80 telephone user guide listed in the Related Publications section toward the end of this manual ...

Страница 15: ...nditions The large bit mapped 120 x 160 pixel display includes 3 lines of text 1 line of icons and 1 line of prompts Display zoom allows setting the phone s display to show either three lines or two lines of text plus soft key labels Three lines of text display more information while two lines increase text size for improved visibility 032132o Figure 1 Phone Controls Indicators and I O Headset Jac...

Страница 16: ...f to conserve the battery Figure 2 shows common icons displayed on the LCD 032146o Figure 2 Icon Indicators Whether a phone displays all indicators depends on the programming and services to which the user subscribes e n à s Date Messages Browser Clock Right Soft Key Label Menu Indicator Recent Calls Phonebook Left Soft Key Label Service Provider 10 15 03 STYLES CAMERA ...

Страница 17: ...Mixer Videos É Tools SIM Apps Calculator Datebook Shortcuts Voice Records Alarm Clock Dialing Services Call Barring Fixed Dial Service Dial Quick Dial w Settings see next page ã IM á Web Access Browser Web Shortcuts Stored Pages History Go To URL Web Sessions Browser Setup n Phonebook s Recent Calls Received Calls Dialed Calls Notepad Call Times Call Cost Data Times Data Volumes e Messages Create ...

Страница 18: ...ntries or outgoing messages is lost Operation For detailed operating instructions refer to the appropriate user s guide listed in the Related Publications section toward the end of this manual To ensure proper memory retention turn OFF the phone before removing the battery Immediately replace the old battery with a fresh battery G If the battery is removed while receiving a message the message wil...

Страница 19: ...istatic Mat Kit includes 66 80387A95 antistatic mat 66 80334B36 ground cord and 42 80385A59 wrist band Provides protection from damage to device caused by electrostatic discharge ESD 6680388B67 Disassembly tool plastic with flat and pointed ends manual opening tool Used during assembly disassembly of phone 6680388B01 Tweezers plastic Used during assembly disassembly Digital Multimeter HP34401A2 Us...

Страница 20: ...cover latch is secure G Many of the integrated devices used in this phone are vulnerable to damage from electrostatic discharge ESD Ensure adequate static protection is in place when handling shipping and servicing the internal components of this equipment G Avoid stressing the plastic in any way to avoid damage to either the plastic or internal components E All batteries can cause property damage...

Страница 21: ...Insert the battery printed arrow first into the battery compartment and push down 4 Insert the ridge at the bottom of the battery housing into the base of the phone then push the battery down and snap it into place 5 Replace the battery cover as described in the procedures 020201o Figure 5 Removing the Battery E There is a danger of explosion if the Lithium Ion battery is replaced incorrectly Repl...

Страница 22: ...from the SIM card to unlock as shown in Figure 6 3 Carefully lift the SIM from its holder 4 To replace insert the SIM into the holder ensuring the keyed corner of the SIM aligns with the notch molded into the holder 5 Lock the SIM into place by sliding the latch towards the SIM card 6 Replace the battery and battery housing as described in the procedures 040151o Figure 6 Removing the SIM SIM SIM L...

Страница 23: ...sing off the phone followed by the top end See Figure 7 4 When the antenna latches are completely disengaged lift the antenna housing off of the phone to remove 5 To replace carefully align the antenna housing to the phone and press the antenna housing onto the phone 6 Ensure all antenna housing latches are engaged 7 Replace the battery and battery cover as described in the procedures 040171o Figu...

Страница 24: ... up and away from the phone 5 To replace carefully align rear housing assembly with the front housing then press the rear assembly down until the 2 housing catches engage with the corresponding openings on the rear housing Press the housings together until the catches snap into place 6 Replace the 4 screws and tighten to 1 8 0 1 lb in Do not over tighten 7 Replace the antenna housing SIM battery a...

Страница 25: ...to unseat the camera assembly connector from its socket connector 3 Lift the camera assembly away from the phone 4 To replace align the camera assembly socket to its connector on the phone 5 Gently and firmly seat the camera assembly socket into its connector 6 Replace the rear housing antenna housing SIM battery and battery cover as described in the procedures 040173o Figure 9 Removing the Camera...

Страница 26: ...lay flex connector from its socket on the transceiver PCB assembly See Figure 10 G This product contains static sensitive devices Use anti static handling procedures to prevent electrostatic discharge ESD and component damage G The flexible printed cable FPC flex is easily damaged Exercise extreme care when handling 032300o Figure 10 Removing the Display Flex Connector G The flex is fragile and ea...

Страница 27: ... assembly with the phone housing 6 Insert the flex connector through the opening in the transceiver board assembly 7 Lower the transceiver board assembly onto the housing 8 Coil the flex assembly in a clockwise direction 9 Insert the flex connector squarely into its mating connector on the transceiver board and press firmly until it snaps into place 10 Replace the rear housing assembly antenna hou...

Страница 28: ...he procedures 2 Use the plastic tweezers to lift the keypad from the front housing as shown in Figure 12 3 To replace insert the keypad into the front housing ensuring the keys align properly with the openings in the front housing 4 Replace the transceiver board rear housing assembly antenna SIM battery and battery cover as described in the procedures 040176o Figure 12 Removing the Keypad Keypad ...

Страница 29: ...ing assembly and transceiver board assembly as described in the procedures 2 Using the tweezers carefully lift the microphone out of the transceiver board assembly See Figure 13 3 To replace 4 Replace the transceiver board rear housing assembly antenna SIM battery and battery cover as described in the procedures 040177o Figure 13 Removing the Microphone Microphone ...

Страница 30: ... out of its socket on the transceiver board 4 Use the plastic tweezers to lift the battery off of the transceiver board 5 To replace align a fresh RTC battery positive terminal facing up over the RTC battery holder 6 Insert one end of the battery into the battery holder Gently press the other side of the battery into place in the battery holder Ensure all battery latches are engaged and holding th...

Страница 31: ...ssembly over and lift the display lens from the blade assembly 4 To replace align the display lens to the blade assembly 5 Lower the blade assembly into position on the blade assembly 6 Insert and tighten the 4 blade assembly screws Note there are 2 short screws and two long screws The 2 short screws are inserted near the tip of the blade and the 2 longer screws are inserted near the keypad 7 Repl...

Страница 32: ...m the blade assembly 4 To replace carefully lower the display module onto the blade assembly 5 Carefully press the display module connector into its socket 6 Replace the keypad keyboard assembly spacer gasket transceiver board assembly rear housing assembly antenna housing SIM battery and battery cover as described in the procedures G The flexible printed cable FPC flex is easily damaged Exercise ...

Страница 33: ... such as menu and stored memory such as phone books or even just program a unit with basic user information such as language selection V80 telephones use TrueSync synchronization software to effect a personality transfer Identification Each Motorola GSM device is labeled with a variety of identifying numbers The following information describes the current identifying labels Mechanical Serial Numbe...

Страница 34: ...dividual units The full IMEI structure is listed in Table 2 Where TAC Type Allocation Code formerly known as Type Approval Code NN Reporting body identifier XXXX Type Identifier YY YY is set to 00 from 01 01 2003 until 31 03 2004 ZZZZZZ Individual unit serial number A Phase 1 0 Phase 2 check digit defined as a function of all other IMEI digits Other label number configurations present are TRANSCEI...

Страница 35: ...M slot 5 Replace the battery as described in the procedures 6 Turn the phone ON Manual Test Mode Commands Table 3 Manual Test Commands Key Sequence Test Function Name Remarks Menu 048263 Enter manual test mode End Key Exit manual test mode 54 Suspend Required for all Test Mode Operations 0 0 0 Select tone 0 0 0 1 Select tone 1 0 0 2 Select tone 2 0 0 3 Select tone 3 0 0 4 Select tone 4 0 0 5 Selec...

Страница 36: ...5 Set band PCS 1900 10 0 6 Set dual band GSM 900 1800 10 1 0 Read band 3 GSM 4 DCS 5 PCS 6 GSM DCS 18 0 Initialize non volatile memory Master Reset 18 1 Initialize non volatile memory Master Clear 55 2 001 Test Display All pixels ON 55 2 000 Test Display All pixels OFF 55 2 002 Test Display Checkerboard pattern A 55 2 003 Test Display Checkerboard pattern B 55 2 004 Test Display Border pixels ON 0...

Страница 37: ...h the new keyboard assembly 2 Telephone exhibits poor reception or erratic operation such as calls frequently dropping or weak or distorted audio a Antenna assembly defective Check to make sure that the antenna pin is properly connected to the transceiver board assembly If connected properly substitute a known good antenna If the fault is still present proceed to b b Transceiver board assembly def...

Страница 38: ...na is installed correctly substitute a known good antenna assembly If this does not clear the fault reinstall the original antenna assembly and proceed to d d Transceiver board assembly defective Replace the transceiver board assembly refer to 1c Verify that the fault has been cleared and reassemble with the new transceiver board assembly 7 Telephone will not recognize or accept SIM a SIM defectiv...

Страница 39: ... internal charger is at fault Replace the transceiver board assembly refer to 1c Verify that the fault has been cleared and reassemble the unit with the new transceiver board assembly 11 Real Time Clock resetting when standard battery is removed Lithium button cell in the display board may be depleted Refer service to a Level 3 service center for replacement 12 No or weak audio when using headset ...

Страница 40: ...40 April 14 2004 6809471A72 O Troubleshooting V80 Exploded View Diagram Figure 18 Main Assembly Exploded View 1 3 10 9 5 6 7 8 4 2 ...

Страница 41: ...ack Housing 5 728631P01 Camera Module 6 5088017N01 MIDI Speaker 16 MM 7 7586852P02 7586852P03 Keypad Stroke Keypad Bopomofo 8 5002811Y28 Microphone Assembly 9 8486752P02 Transceiver PC Board 10 0170299N01 Antenna Assembly Keypad PC Board E There is a danger of explosion if the Lithium Ion battery pack is replaced incorrectly Replace only with the same type of battery or equivalent as recommended b...

Страница 42: ...42 April 14 2004 6809471A72 O Troubleshooting V80 Figure 19 Blade Assembly Exploded View ...

Страница 43: ...ce 8 0186960P01 P Flex Assembly 9 3270341C04 Gasket Earpiece Support 10 0186961P01 C Flex Assembly 11 3286824P02 Felt Earpiece Bottom 12 7570382B02 Pad Support LCD 13 0370303B01 Screw Mechanism 14 7570382B01 Pad Grounding LCD 15 1586815P01 Rear Blade Mg Die cast 16 5988515L01 Magnet 17 0370303C02 Screw Blade Bottom 18 0370303C01 Screw Blade Top 19 0170386J01 Front Housing Assembly V80 20 4786836P0...

Страница 44: ...4756 Vehicle power adapter SYN7818 Headset Bluetooth HS820 SYN9951 Headset FM stereo radio SYN8609 Headset dual retractable SYN8284 Headset single retractable SYN9050 Headset send end button SYN8419 Headset over the ear SYN8908 Headset silver AAYN4264 Neckloop hands free compatible with T coil hearing aids SYN7875 Speaker hands free clip on SYN8610 Desktop station hands free SYN8596 Data kit USB S...

Страница 45: ...caller ID 13 SIM Toolkit 13 text entry 13 voice recognition 12 Wireless Access Protocol WAP 13 features product 11 I identification 33 international mobile station equipment identity 34 mechanical serial number 33 product 5 idle display defined 16 IMEI 34 Introduction 5 K keypad removing and replacing 28 M manual test mode 35 menu structure diagram 17 microphone removing and replacing 29 MSN 33 N ...

Страница 46: ...2 transceiver board assembly 26 S serial number mechanical 33 service manual about 6 revisions 7 scope 6 service policy 7 customer support 7 out of box failure 7 product support 7 service procedure ordering replacement parts 8 shut down upon battery removal 18 SIM Application Toolkit 13 SIM card 33 personality transfer 33 replacing 22 SIM removing and replacing 22 specifications 9 support customer...

Страница 47: ......

Страница 48: ...h are registered trademarks of Starfish Inc a wholly owned independent subsidiary of Motorola Inc All other product or service names are the property of their respective owners 2004 Motorola Inc All rights reserved Personal Communications Sector Sawgrass International Concourse 789 International Parkway Sunrise FL 33325 6220 6809471A72 6809471A72 O ...

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