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Help
Connectivity
Issues
I get a message: We
are having problems
accessing your
Camera. This could be
due to the lack of an
internet connection.
Please wait and try
again later.
1.
Please try again in a few minutes.
This could be because of any
issue with your internet
connection.
2.
If the problem remains, please
restart your Camera to check if
this fixes the problem.
3.
Please restart your Wireless
Router.
Connectivity
issues
I found interference
caused by my other
webcam devices.
Video streaming performance is
related to internet bandwidth,
especially if you have 2 or more video
streaming devices that are working
through the same router.
Connectivity
Issues
Even though I am
accessing my Camera
from the same Wi-Fi
®
network, I still find my
Camera is shown as
remote. I can only
access it for 5 minutes
at a time.
Please check your wireless router
settings. For example, for Buffalo
brand routers there is an option called
Wireless Isolation. Please disable this
option.
Features
The sound alert setting
threshold is not right.
You can Adjust Sound Sensitivity to
trigger notifications under Camera
Setting menu.
Features
How many users can
access the Camera at
one time?
If you are accessing in Local Mode,
two users are supported, after two
users all streaming will go through the
remote server. This allows for
unlimited user access to a single
Camera at one time.
