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Motorola moto e7 PLUS, Руководство пользователя

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3.

Clear the app's cache.

4.

Go to the developer’s website for support.

a.

Open

 the Play Store app.

b.

Touch 

 > 

My apps & games

.

c.

Touch the app and swipe down to see a link to the website.

Camera problems

Photo looks blurry

Wipe the lens clean with a soft, dry cloth and retake the photo.

If new photos still look blurry:

•

Increase resolution (photo size) in the Camera app. A smaller photo size results in lower image quality.

•

Avoid zooming when taking a photo. Pixelation always occurs when you zoom a digital photo. If you use zoom 
during the shot itself, pixelation will be more evident.

•

If you're indoors and taking a panoramic photo, switch to regular mode. Panorama works best for outdoor 
shots; the algorithm that stitches the images together isn’t optimized for indoor, up-close shots.

Accidentally deleted photos

You can try to 

recover

 recently deleted photos.

If recovered, be sure to 

back up your photos

 to the cloud.

Can’t delete photo

If a photo or video you deleted comes back, check if it’s on your SD card. To delete it, use the Files app. (If you 
don’t have this app, 

download

 a file manager app and use it to delete the photo from your card.)

Or, 

remove

 your card from the phone and use a computer to delete photos from the card.

WhatsApp camera issues

If you installed WhatsApp and have problems taking photos or videos with it:

1.

Check for 

updates

 to the app.

2.

Clear the app's cache.

3.

If the problem continues, open WhatsApp, touch   > 

Settings

 > 

Help

, and search for information about your 

issue.

Error: Please restart camera

After each troubleshooting step, check to see if the issue is fixed:

1.

Turn your phone off and then on again.

2.

Clear the 

cache

 for the Camera app.

Fix a problem : App issues

194

Содержание moto e7 PLUS

Страница 1: ...User Guide ...

Страница 2: ...eatures services and applications are network dependent and may not be available in all areas additional terms conditions and or charges may apply Contact your service provider for details All features functionality and other product specifications as well as the information contained in this help content are based upon the latest available information and believed to be accurate at the time of re...

Страница 3: ...your first smartphone 21 If you had an iPhone 22 About your Google account 23 Status bar icons 24 Phone terms you should know 28 Get around on your phone 30 Learn gestures 30 Move between apps and screens 31 Use quick settings 32 Turn screen off and on 34 Adjust volumes 35 Frequently used tools 37 Turn flashlight on and off 37 Take screenshots 37 Control phone with your voice 38 Get directions to ...

Страница 4: ...nds 60 Apps 61 About your apps 61 View two apps on screen 66 View notifications 66 About Moto experiences 68 Manage your apps 69 Install or update apps 69 Manage or delete apps 71 Protect against harmful apps 73 Search and browse 74 Search the web 74 Search your phone 76 Browse websites 77 Text messaging 79 About text and multimedia messages 79 Read send manage text messages 79 Add attachments 81 ...

Страница 5: ...are photos and videos 96 Upload photos and videos 96 Calls contacts voicemail 98 Phone calls 98 Answer calls 98 Make calls 99 During a call 100 Make video calls 101 Make conference calls 102 Make calls over Wi Fi 102 Block calls and texts 104 Turn call waiting on and off 105 View and delete call history 105 Make emergency call from locked phone 106 Contacts 108 Add contacts 108 Edit or delete cont...

Страница 6: ...rnet 127 Connect to Wi Fi networks 127 Use Airplane mode 128 Control data usage 129 Share your internet connection 130 Connect to VPNs 133 Connected devices 134 Connect with Bluetooth 134 Connect with Wi Fi Direct 136 Cast screen or media to TV 136 Transfer files between phone and computer USB 138 Print from your phone 139 Other settings 141 Apps notifications 141 Change app settings 141 Choose ho...

Страница 7: ...e unlocked while it s on you 159 Use fingerprint security 159 Pin your screen 161 Lock SIM card 162 Accounts 163 Add or remove accounts 163 Sync apps with your Google account 164 Manage information in your Google account 165 System 166 Languages input 166 Customize the keyboard 166 Use multiple languages 167 Gestures 169 Customize Power button gesture 169 Change System navigation 169 Turn flashlig...

Страница 8: ...Charging problems 186 Battery drains too fast 186 Bluetooth Wi Fi USB issues 187 Bluetooth problems 187 Wi Fi problems 189 Can t transfer files or connect to computer 190 Account and sign in issues 191 Forgot unlock code 191 Can t sign in to Google 191 Account sync issues 191 App issues 193 App or widget problems 193 Camera problems 194 Messaging problems 195 Gmail problems 197 Play Store problems...

Страница 9: ... diagram 1 Tray for SIM and SD card 2 Microphone 3 Headset jack 4 Front camera To learn more read help in the Camera app 5 Earpiece 6 Proximity sensor 7 Google Assistant button 8 Volume up down button 9 Power button Set up phone 1 ...

Страница 10: ...ith rough surfaces If the screen gets drops of liquid on it wipe it with a clean dry cloth To disinfect your phone It is okay to use wipes or cloths moistened with 70 isopropyl alcohol or Clorox Disinfecting Wipes to gently wipe your screen When disinfecting or cleaning your phone turn it off and avoid getting any moisture in its openings including the charging port headphone jack microphones and ...

Страница 11: ...asily swap the card and its content between devices After you insert the card be sure to update settings within media apps like camera music and podcast apps so they use the card to store content you create or download You can t store apps on the SD card because it is portable storage Insert or replace cards 1 If you are removing an SD card unmount it first Settings Storage 2 Insert the tool into ...

Страница 12: ...IMs go to Settings About phone SIM Status If you see SIM Slot 1 and SIM Slot 2 then your phone supports dual SIMs 4 Push the tray back into the phone Note If you need to activate a SIM contact your carrier Fix a problem Select a problem to see troubleshooting steps SIM card No signal SIM not recognized Can t make calls Can t answer calls Set up phone 4 ...

Страница 13: ...ne you can create it now b Touch Settings Backup and start the backup 5 Wait for the backup to complete 6 When complete on your new phone sign in with the same Google account Settings Accounts Add account Copy data from Android phone During setup you can copy your apps music contacts messages and more Learn what does and doesn t get copied If you no longer have your old phone or can t turn it on y...

Страница 14: ...d Text messages Multimedia attachments in messages Most phone settings Wallpaper Call history You ll see these when you sign in to your Google account on your new phone What won t copy Downloads like PDF files Apps that aren t from Play Store Accounts other than Google accounts Contacts and calendars for services other than Google such as WhatsApp Ringtones Import contacts from SIM If you have a S...

Страница 15: ...ouch Advanced Settings 5 Change any of the options To change voicemail service from your provider to another voicemail service or app touch Service To change the number dialed to access voicemail touch Setup Set up email Set up personal email You can add multiple email accounts of the following types Gmail Personal email from other providers IMAP POP If you added a Google account on your phone Whe...

Страница 16: ...the following If this is your first time opening the Gmail app touch Add another email address If you have been using Gmail with another account touch your profile icon then touch Add another account 3 Touch Exchange and Office 365 4 Follow the onscreen instructions to enter your email address password and other information from your company s IT department Switch account views In the Gmail app to...

Страница 17: ...ther device Send your location to emergency services Not all carriers and countries support this feature If Android Emergency Location Service ELS works in your country and on your carrier s network and if you haven t turned off ELS when you call or text an emergency number ELS sends your location to authorized emergency responders to help them locate you If ELS is off your carrier might still sen...

Страница 18: ... old phone it s time for fun Touch a task to learn more Set the wallpaper Assign ringtones or photos to friends you call Find some games Play some music Start taking and sharing those selfies Protect your phone Set up a screen lock Set up fingerprint security to unlock your screen safely and quickly with a touch In case you ever lose your phone set up Find My Device and record your IMEI number Lea...

Страница 19: ... Choose which to use You can customize your phone to Change the style font size color scheme Use a dark background If you use multiple languages set them up so they appear on your keyboard Find your phone number 1 Go to Settings 2 Touch About phone Phone number Set up phone 11 ...

Страница 20: ...gnify the screen by triple tapping it or by swiping up from the bottom of the screen with two fingers If you re using 3 button navigation you can add to magnify Set it up To set up the way to start zoom in and stop zoom out magnification 1 Go to Settings Accessibility Magnification 2 Select an option and turn it on To touch the screen three times choose Magnify with triple tap To swipe up from the...

Страница 21: ...unlock the screen turn on Screen locking sounds To hear a click when you touch something on the screen turn on Touch sounds To feel a vibration when you type on the keyboard turn on Touch vibration If you don t want any of these sounds just turn them off Hear other notification sounds You can assign a ringtone for notifications from specific apps You can also control sounds that notify you of othe...

Страница 22: ...nfirmation that TalkBack is on or off You can change the accessibility feature associated with this shortcut Or turn TalkBack off 1 Go to Settings Accessibility 2 Touch TalkBack and turn Use service off More assistance You can also Use voice commands Dictate text instead of typing Hearing assistance Caption all speech This feature is available only in English Your phone can automatically caption v...

Страница 23: ...n Use captions on 3 Specify options language text size and style for closed captioning Use hearing aids To improve compatibility with hearing aids and reduce sound feedback 1 Touch 2 Touch Settings Accessibility 3 Turn Hearing aids on During a call hold the phone to your ear then rotate or move it to get the best position for speaking and listening Set up TTY device Not all carriers support this f...

Страница 24: ...ur phone An external keyboard Standard USB or Bluetooth keyboards can work as switch devices by assigning one or more keys to actions Connect the external device to your phone using the manufacturer s instructions Learn more about connecting with Bluetooth Set up Switch Access 1 Go to Settings Accessibility 2 Touch Switch Access 3 Turn Use service on 4 Follow onscreen instructions to select Number...

Страница 25: ...s menu touch Settings then turn Large buttons on If you re using gesture navigation 1 Use two fingers to swipe up from the bottom of the screen If you ve set other accessibility tools to use this gesture swipe up with two fingers and hold to switch between tools 2 Choose an option from the menu If you re using 3 button navigation 1 At the bottom of the screen touch If you ve set other accessibilit...

Страница 26: ...tcut service 5 To use the Volume buttons from the lock screen turn Allow from lock screen on To use the shortcut Press and hold the Volume Up and Down buttons at the same time for three seconds You ll hear confirmation that the feature has been turned on or off Set up phone Accessibility settings 18 ...

Страница 27: ...ets to your home screen for quick access to information or frequent tasks 3 Shortcut You can add shortcuts to open apps or web pages you use frequently 4 App list Swipe up from the bottom of the screen to see the list of all your apps 5 Favorites tray Provides one touch access to your most used apps from any home screen page You can customize which apps appear here 6 Navigation bar Use gestures to...

Страница 28: ...en From the lock screen you can Make an emergency call View and respond to notifications Double touch one to open it Open your quick settings Swipe down from top of screen Start a voice search Swipe up diagonally from either bottom corner Go into Lockdown Temporarily turn off notifications and fingerprint unlocking You can customize your lock screen to add a message and control which notifications...

Страница 29: ...and entertained Protect your phone You carry your phone around with you and accidents happen phones get lost sometimes So set up some security and prevent heartache if you and your phone become separated Set up a screen lock This is your first line of defense in keeping your sensitive information safe Prefer numbers shapes words Set up a PIN pattern or password required to unlock your phone Learn ...

Страница 30: ...s your media and files from any internet connected device phone computer tablet use cloud storage Your Google account includes free cloud storage on Drive which has its own app and is also available from the menu throughout other apps Wi Fi hotspot You can use your phone as a Wi Fi hotspot to share your internet connection with your other devices that need internet access for example a laptop or t...

Страница 31: ...gle account Use YT Music to upload your iTunes library About your Google account Benefits of your account When you set up your phone you added a Google account If you haven t had a Google account before this is more than just a password you set up for your phone A Google account lets you organize and access your personal information and files from any computer or mobile device Synchronize everythi...

Страница 32: ...essages or downloads If you don t know what one of these icons means swipe the status bar down for details On the right icons tell you about your phone s battery level and network connections A dot means there are more icons to view Drag down from the top of the screen to see all icons What status icons mean These are the icons from apps that came on your phone and the phone status icons Icon Mean...

Страница 33: ... cellular mobile network Connected to different cellular mobile network roaming Data Saver is on preventing apps from using background data Wi Fi network within range Connected to Wi Fi network Poor connection to Wi Fi network No SIM card Location services are in use Airplane mode on CONNECTIVITY Bluetooth connected Trusted device connected Your phone is a Wi Fi hotspot Devices can connect to shar...

Страница 34: ...updates are available for download from Play Store App successfully installed from Play Store Email and calendar sync in progress Upload complete Download complete Google backup in progress Google backup complete SOUND Vibrate DO NOT DISTURB Do Not Disturb is on BATTERY Learn the basics New to Android 26 ...

Страница 35: ...AGING New Gmail message New text message New voicemail Important alert OTHER ICONS Screenshot is available Focus mode is on Apps that you download might show other icons to alert you about their status Certain features services and applications are network or carrier dependent and may not be available in all areas Learn the basics New to Android 27 ...

Страница 36: ...your phone uploads or downloads over a network in a given period Your phone uses your carrier s cellular network or over a Wi Fi network Depending on your plan with your carrier you may be charged additional fees when your data usage exceeds your plan s monthly limits GPS Global Positioning System A global satellite based system for determining precise locations on Earth With GPS your phone become...

Страница 37: ...s so you can enter information on one device and access it through another widget An element you can add to your home screen that gives you quick access to information or frequent tasks For example widgets can provide weather updates upcoming calendar events Many are preinstalled on your phone Apps you download may also include widgets Wi Fi A short range wireless technology that provides a high s...

Страница 38: ...e screen for example change a toggle from on to off Try it Drag an app shortcut or widget from one spot on your home screen to another Swipe Quickly move one finger across the screen without pausing when you first touch so you don t drag instead Result Switch between home screens or between tabs in an app Or move quickly through a list You can swipe different directions up down left right for diff...

Страница 39: ...estures to move between screens and apps if you chose Gesture navigation and see at the bottom of your home screen Action Gesture to use Switch between apps At the very bottom of the screen swipe left or right See all recent apps Drag up from the bottom hold then let go See all apps Swipe up from the bottom of the home screen Go back Swipe towards the middle from the left or right edge of any scre...

Страница 40: ...st frequently like Wi Fi and Bluetooth are quick settings easy to get to from any screen To see your first few quick settings swipe down once from the top of your screen To see all quick settings swipe down again Adjust quick settings Do one of the following Touch an icon to toggle the setting on or off Touch hold an icon to adjust related settings Icon Setting Wi Fi Bluetooth Do Not Disturb Learn...

Страница 41: ...effects the first time Auto rotate Battery Saver Mobile data Airplane mode Screen Cast Data Saver Appears after you turn on Data Saver the first time Night Light Appears after you turn on Night Light the first time Learn the basics Get around on your phone 33 ...

Страница 42: ...ove or rearrange To return quick settings to its original state touch Reset Tip You can also change the background color to be light or dark Turn screen off and on Why your screen turns off automatically Battery savings To save battery power your screen turns off automatically if you haven t used it for a set amount of time You can lengthen or shorten the amount of time before your screen automati...

Страница 43: ...n Adjust volumes Use Volume buttons In call audio When you re on a call the Volume buttons control the volume of the other person Media When you re not on a call the Volume buttons control media volume during playback or before you listen Phone ringtone notification sounds and alarms To adjust these volumes press a Volume button and then use this shortcut on your home screen 1 Touch to toggle the ...

Страница 44: ...g calendar events Pick up to silence You can simply pick up your phone to silence incoming calls and alarms and to turn vibration on To enable this gesture 1 Go to Settings Sound Advanced Or open the Moto app and touch Gestures 2 Touch Pick up to silence and turn it on 3 If you want this gesture to silence calls but not alarms or vice versa touch Settings and turn the appropriate option off Learn ...

Страница 45: ...to app and touch Gestures 2 Touch Fast flashlight and turn it on or off Take screenshots Take a screenshot 1 Do one of the following Touch hold three fingers on the screen If this doesn t work turn Three finger screenshot on Press hold the Power button then touch Screenshot Press hold Power and Volume Down simultaneously until the screen is captured 2 To scroll and capture more content touch If yo...

Страница 46: ... Touch Done Discard to close without saving or touch Done Save Find screenshots later Open the Photos app and touch Library Screenshots Control phone with your voice Teach Google Assistant to recognize your voice 1 Open the Google app then touch More Settings Voice Voice Match 2 Turn on Hey Google and follow the onscreen instructions to record your voice Speak a command Not all languages support v...

Страница 47: ...mands 2 Say OK Google or Hey Google 3 Say Navigate to destination Use Directions widget 1 Before you hit the road add a Maps Directions widget to your home screen and you ll have directions to any destination you choose 2 When you re ready to roll just touch the widget and your phone will talk you through the directions Tip Combine your Directions widgets into a folder on your home screen Get dire...

Страница 48: ...d set the time and ringtone To delete an alarm touch next to it then touch 3 To control general alarm settings like alarm volume and snooze duration touch Settings When an alarm is set shows in the status bar Manage weather forecasts The Time and Weather widget displays current conditions for your location or for a city you specify Show temperature and conditions for current location 1 Do one of t...

Страница 49: ...ather provider s website touch an item on the forecast To change the frequency of forecast updates touch Forecast update period then select a duration Control weather alert notifications The Time and Weather widget sends notifications about weather conditions that need special attention To turn notifications on or off 1 Touch the temperature 2 Touch 3 Turn Weather alert notification on or off View...

Страница 50: ...s you can set a timer that limits the amount you use the app daily Tip To manage your child s screen time use parental controls To set an app timer 1 Go to Settings Digital Wellbeing parental controls Dashboard Or Settings Apps notifications Screen time 2 Next to the app you want to limit touch 3 Set the total time that you can use the app per day When you reach your time limit in an app The app c...

Страница 51: ... Wellbeing parental controls Focus mode 2 Next to Schedule touch Tip To mute sounds stop vibration and block notifications for all calls and notifications use Do Not Disturb Make it easier to put your phone away at bedtime You can schedule changes to get ready for sleep 1 Go to Settings Digital Wellbeing parental controls Bedtime mode 2 Select when to turn on Bedtime mode 3 Adjust start and end ti...

Страница 52: ...our child s devices To set up parental controls on this phone 1 Go to Settings Digital Wellbeing parental controls 2 Touch Set up parental controls 3 Follow onscreen instructions to set up the phone for child or adult usage 4 To set up parental controls on the other device refer to the help for that device To learn more read Google s help Learn the basics Frequently used tools 44 ...

Страница 53: ...quickly so you see Touch it once more to turn ALL CAPS off To change capitalization of a word you ve already typed 1 Select the word 2 Touch until you see the capitalization you want first letter only ALL CAPS or lowercase Use glide typing You have two options for entering text type one letter at a time multi touch typing or slide your finger through all the letters in a word using one continuous ...

Страница 54: ...led correctly touch it in the suggestion bar If the word is misspelled select the correct word in the suggestion bar or type the correction Type in multiple languages If you have added multiple languages as a system language in your phone settings keyboards and text suggestion are available for those languages When using a keyboard language other than your primary system language available keyboar...

Страница 55: ... 1 Touch a text field to show the onscreen keyboard 2 Touch on the onscreen keyboard 3 Speak what you want to type Speak naturally but clearly There s no need to shout or hold the phone close to your mouth To include punctuation say comma period question mark or exclamation point To pause or restart touch To delete a word touch Fill in forms automatically Don t retype your personal information aga...

Страница 56: ...the wallpaper If you selected a live wallpaper Some live wallpapers play motion for several seconds then pause To start or pause motion touch the screen If your battery is low temporarily change live wallpaper to a static image to save power If you selected Daily wallpaper To skip a daily wallpaper open the Wallpapers app and touch on your current daily wallpaper image Customize your Favorites tra...

Страница 57: ... Add app shortcuts 1 Swipe up from the bottom of the home screen to open your app list 2 Touch hold the app you want 3 Drag the app to an empty spot on your home screen Or drag it to the edge of the screen and drop it onto a new home screen panel Add task shortcuts Many apps icons include shortcuts to common tasks so you don t have to open and navigate the app 1 Touch hold an app icon to see avail...

Страница 58: ...t Messages Open most recent conversation New conversation Clock Start screen saver Start stopwatch Create new timer Create new alarm Settings Battery Data usage Wi Fi Add web page shortcuts 1 Open the Chrome app 2 Navigate to the web page 3 Touch Add to Home screen 4 Edit the name if desired 5 Touch Add Personalize your phone Home screen 50 ...

Страница 59: ... hold the folder then drag it to Remove Remove widgets shortcuts or folders To remove widgets or shortcuts from your home screen 1 Touch hold it until it vibrates 2 Drag it to Remove To select a totally new user interface for your home screen download a different launcher Remake your home screen with launchers Get different launcher Totally changing the look and feel of your home screen is easy to...

Страница 60: ...ps Home app Or touch Advanced Default apps Home app 3 Select the launcher you want to use 4 To adjust its settings touch Delete launchers You can only delete launchers that you installed Touch hold the launcher s app icon then touch Uninstall Personalize your phone Home screen 52 ...

Страница 61: ...rt screen saver The screen saver automatically starts when you connect your phone to a dock or charger and the screen turns off To exit the screen saver and return to your home or lock screen Press the Power button Or if you re using fingerprint security touch the sensor To manually start your screen saver any time go to Settings Display Advanced Screen saver and touch Start now Turn off screen sa...

Страница 62: ... can choose a unique ringtone for calls from specific people so you ll know instantly who s calling 1 Open the Contacts app 2 Touch the contact s name 3 Touch Set ringtone 4 Do one of the following Select a ringtone from the list To use a song as the ringtone touch Add ringtone at the bottom of the list Then touch to browse and select the song stored on your phone Touch to show internal storage Fo...

Страница 63: ...nhance your phone s speaker sound or apply sound profiles to your headphones or other connected device based on the type of media playing Turn Audio effects on off 1 Go to Settings Sound Audio effects 2 Turn it on or off To use only for the phone s speaker set the sound profile for headphones or other audio devices to CUSTOM Off To use only for headphones or connected devices set the speaker equal...

Страница 64: ...turn off To select a duration touch For 1 hour then touch or to adjust the time To choose each time you turn Do Not Disturb on touch Ask every time Turn it off Open quick settings and touch If it s turning itself on again but you don t want it to Make sure you re not silencing on a schedule or during calendar events If you re using Bedtime mode touch Settings Digital Wellbeing parental controls Be...

Страница 65: ...ications but still see them on your screen select No sound from notifications To block all visual notifications select No visuals or sound from notifications To block or allow selected visual notifications select Custom and turn features on or off If Do Not Disturb is off and you expect but aren t getting notifications from an app check your settings for the app s notifications Allow exceptions Wh...

Страница 66: ...tings as needed To create a new rule touch Add more Touch Time then enter a name and touch OK Specify its days start and end times and level of silence To stop your phone from automatically silencing 1 Go to Settings Sound 2 Touch Do Not Disturb Schedules 3 Do any of the following To use the schedule later uncheck it to turn it off To delete a schedule touch To delete multiple schedules touch Dele...

Страница 67: ...one show responses to voice commands on screen and only speak them when you re wearing headphones or a Bluetooth headset 1 Open the Google app 2 Touch More Settings 3 Touch Voice Spoken results 4 Touch Hands free searches only Turn off screen reader If your phone describes everything you touch on screen speaking your notifications and reading messages aloud you might have turned on a screen reader...

Страница 68: ...d Advanced 2 Turn Power on sounds off You can t adjust the volume level for this sound Turn off charging sounds If you don t want your phone to make a sound when it comes in contact with a charger 1 Go to Settings Sound Advanced 2 Turn off Charging sounds and vibration Personalize your phone Sounds Other sound settings 60 ...

Страница 69: ...tor Make some quick calculations Calendar Keep track of your upcoming events get automatic reminders on your phone and coordinate with others by sharing calendars Camera Capture photos or videos To learn more read help in Camera app Chrome Browse the web Access your browser bookmarks from any device and sync tabs with your computer or Android devices Clock Set alarms Use a timer or stopwatch Conta...

Страница 70: ...s Share updates and media Find information on events entertainment and businesses Files Browse and manage files and folders stored on your device or SD card Fit Track your health and physical activity FM Radio Listen to FM radio stations Available in Play Store if not preloaded To learn more open the app and touch Help Gmail Compose send view or search your email from your phone or computer Google...

Страница 71: ...eceive text messages Moto Select available gestures for phone shortcuts and control notifications News See headlines weather and information on your favorite topics and locations Phone Make calls Photos Manage photos and upload them automatically to your private album Play Movies TV Get movies and TV shows for instant viewing from Play Store Play Store Get apps for your phone as well as books maga...

Страница 72: ...lay presentations Wallpapers Change your wallpaper get new ones or automatically show a new one every day YouTube Find view and upload videos to the web YT Music Stream your favorite albums singles and live performances and get recommendations for new music Get more apps Don t see what you need Download more apps Tip Swipe up and touch Search apps Type the missing app s name to go to Play Store wh...

Страница 73: ...u don t need to worry about leaving apps open To remove apps from your recently used list 1 Drag up from the bottom of the home screen hold then let go 2 Do one of the following To remove one app swipe up to remove it from the list To remove all apps swipe right to the end of the list and touch Clear all Tips for using apps You can change the background color of your app list to be light or dark S...

Страница 74: ... video or navigating with Maps touch or swipe up from the bottom of the screen The video or navigation shrinks 2 You can drag the video or navigation anywhere on the screen To return it to full size touch it twice To close it drag it to the bottom of the screen Or touch it then touch To turn off Picture in picture for the app in use touch it then touch and turn Allow picture in picture off To see ...

Страница 75: ... it to reveal actions Open the app that sent the notification Swipe down from the top of the screen and touch the notification to open the app From your lock screen touch the notification twice and enter your PIN pattern or password to unlock your screen and open the app Snooze a notification Swipe left or right slowly Then touch and select a duration to snooze notifications To snooze notification...

Страница 76: ...f Use three fingers to take a screenshot Learn more Make a chopping motion to turn the flashlight on or off Learn more Use the Volume buttons to switch tracks when listening to music Learn more Set your phone face down on a surface to start Do Not Disturb mode Learn more Pick up your ringing phone to silence it and switch to vibrate Learn more Other settings See what s going on while your screen i...

Страница 77: ...pp and go to the appropriate site to download the app If you see a warning touch OK to continue You ll see in the status bar when the download completes 2 Touch the download notification to install the app Or open the Files app to install it later 3 When installing the app be sure to review what information the app will access If you don t want the app to access this information cancel the install...

Страница 78: ...ore app 2 Touch My apps games 3 Touch the INSTALLED tab then touch the app s name 4 Touch and turn off Enable auto update To stop all apps from updating automatically 1 Open the Play Store app 2 Touch Settings 3 Touch Auto update apps Don t auto update apps Restore Play Store apps If you uninstall an app you got from Play Store you can reinstall it anytime Have apps you use infrequently such as a ...

Страница 79: ... away in safe mode the problem is probably from a third party app you downloaded To reboot in safe mode 1 Press hold the Power button 2 Touch hold Power off Then touch OK to restart in safe mode When it restarts you ll see Safe mode across the bottom of the home screen and widgets will be disabled 3 Use your phone and see if the problem has gone away Remember you won t be able to use any downloade...

Страница 80: ...s removes the app and frees storage space If you don t see a delete option touch hold the app icon then touch Disable Delete apps installed by others If you are the owner of the phone and share it with users or guests you can uninstall apps they installed Although their apps don t appear in your app tray or on your home screen they do reduce available storage space 1 Go to Settings Apps notificati...

Страница 81: ...ep your phone secure by automatically scanning your apps including sideloaded apps to check for potentially harmful apps malware If Google Play Protect finds a potentially harmful app it stops the app from running and warns you so that you can uninstall it To see the results or to rescan 1 Open the Play Store app 2 Touch My apps games 3 Do any of the following To see the results of latest scan on ...

Страница 82: ... Search widget 2 Start typing a search term As you type suggested terms appear 3 Touch a suggestion to search for it Get info about your surroundings Get information about and interact with your surroundings Just open the Camera app and use Google Lens on the viewfinder to Search for information about objects around you products for purchase landmarks and buildings plants and animals books and vis...

Страница 83: ...ard 1 Go to Settings System Languages input Virtual keyboard 2 Touch Gboard Search 3 Turn Show Search and more button on Search for nearby phone numbers To find and call a nearby business 1 Open the Phone app 2 Touch 3 Say or type the name of place to call or a search term about the place for example restaurant You ll see a list of nearby search results 4 Touch the place to dial its number If it d...

Страница 84: ...eing results 1 Open the Google app 2 Touch More Settings 3 Touch General Personal results 4 Make sure that everything you want to include in your searches is checked Find an app 1 Swipe up from the bottom of the home screen to open your app list 2 Touch Search apps 3 Type the app s name 4 If the app is on your phone touch its icon to open it If the app isn t on your phone touch SEARCH FOR MORE APP...

Страница 85: ...ring a link touch hold the link To print the page touch Share Chrome Print If you don t see your printer listed set up your print service 4 To return to the previous page touch To learn more about browsing or managing bookmarks open Chrome and touch Help Feedback Open and switch browser tabs In the Chrome app To switch tabs touch the switcher icon To open a new tab touch touch the switcher icon th...

Страница 86: ...2 Touch Default apps Browser app Or touch Advanced Default apps Browser app 3 Touch the app to use Apps Search and browse 78 ...

Страница 87: ...o each person in the group MMS messages use cellular data and require a cellular data plan or pay per use payment Group messaging Group messaging lets multiple people carry on a group conversation All replies from recipients are delivered to all recipients in a group conversation thread Though you send one message to multiple recipients you are charged for each message received Group messaging Con...

Страница 88: ...ivacy you can hide sensitive content for lock screen notifications Send text message 1 Open the Messages app 2 Touch 3 Enter recipients then type the message 4 Optionally To add an attachment touch or To add a smiley or other icons touch on the onscreen keyboard 5 Touch Tips for sending messages To text your best friend with one touch from your home screen add a task shortcut Touch hold and drag t...

Страница 89: ...h You can now paste it elsewhere like in an email you re composing Delete or archive texts When you delete a message you also delete any attached photos or videos If you want the attachments be sure to save them before deleting the message To delete a single message open the conversation thread and touch hold the message then touch To delete or archive all messages in a conversation touch hold the...

Страница 90: ...tion 4 Touch Share 5 Touch the recipient s name or touch Messages to start a new message 6 Touch Fix a problem If you re having trouble attaching files check that Cellular data is turned on Your data plan supports MMS multimedia messages Save attachments from text message If you received an attachment to a text message you can save it on your phone In the message just touch hold the attachment the...

Страница 91: ...d select an option Change default messaging app You can download additional messaging apps from Play Store After you ve installed one you can make it your default messaging app To select a different app to send and receive text SMS and multimedia MMS messages 1 Go to Settings Apps notifications 2 Touch Default apps SMS app Or touch Advanced Default apps SMS app 3 Touch the app to use Control notif...

Страница 92: ...computer You can set up multiple computers getting individual QR codes but only one is active at a time To set up a computer 1 Be sure your phone and computer are connected to the internet 2 On your phone open the Messages app and touch Messages for web 3 On your computer go to https messages android com To remember this computer and stay signed in to Messages turn the slider on 4 Follow onscreen ...

Страница 93: ...asons If you re using a shared or public computer sign out when you re done To sign out from your phone 1 Open the Messages app 2 Touch Messages for web 3 Do one of the following Touch next to an individual computer to sign out of it Touch Sign out of all computers To sign out from the computer at the top of the message list click Apps Text messaging 85 ...

Страница 94: ...ents appear at the end of the email You can view or save them You can print emails from your phone Reply to or forward an email 1 Touch to reply to the sender Or swipe to the end of the email and touch to reply to all recipients or to forward 2 Enter your message 3 To copy someone on the email in the To field touch 4 Touch Send new email 1 Open the Gmail app and touch Compose Or touch hold then to...

Страница 95: ...nts from your phone Learn more For more help with Gmail read Google s support information For help managing email from other providers sign into your email account on your computer and look for the provider s instructions View email attachments View attachments Attachments appear at the end of an email To view or play the attachment touch it If you see a message that you can t open the attachment ...

Страница 96: ...our inboxes open emails or quickly start a new email add the Gmail widget to your home screen With the widget you can Open a message Touch the message Compose a message Touch View more messages Scroll down the list Open the app Touch the folder name at the top of the widget Add email signature To add a signature automatically to the end of emails you send 1 Open the Gmail app 2 Touch Settings 3 Se...

Страница 97: ...Tip To automatically silence notifications during hours you specify use Do Not Disturb Apps Email 89 ...

Страница 98: ... multiple Google accounts on your phone you can control which events are synced with your phone Find calendar events Open calendar events You ll see in the status bar to alert you of upcoming events Just swipe the status bar down and touch the notification to see the event details in your calendar To see your list of upcoming events open the Calendar app Tip For an overview of your upcoming events...

Страница 99: ...To edit it touch To delete it touch Delete Control which events are shown To temporarily hide calendar events for a Google account you don t need to see all the time 1 Open the Calendar app and touch 2 Beneath the account name touch Events If you have multiple calendars for that account touch the name of each calendar to hide its events Tip When you hide events the calendar still syncs with your G...

Страница 100: ...cation settings If you have assigned a ringtone for the notification but you silence your phone your phone won t play the ringtone Tip To automatically silence notifications during hours you specify use Do Not Disturb Apps Calendar app 92 ...

Страница 101: ... OK Google Or touch on the Google Search widget 2 When prompted to speak say your command For example Set alarm for 7 45 p m label switch the laundry or Wake me up at 7 a m tomorrow Your phone sets the alarm and provides a confirmation When an alarm is set You ll see in the status bar and on your lock screen To adjust it open quick settings and touch the alarm time Delete an alarm 1 Open the Clock...

Страница 102: ... touch the notification Tip If you use timers frequently create a task shortcut Touch hold then drag Create new timer to your home screen Use a stopwatch Record your time and share your results 1 In the Clock app touch for the Stopwatch tab 2 Touch 3 Do any of the following To pause the stopwatch touch To record laps or multiple durations while the stopwatch is running touch Lap To reset the count...

Страница 103: ... 2 Turn off Use network provided time 3 To make corrections touch Date and Time Switch time zones 1 Go to Settings Date time 2 Turn off Use network provided time zone 3 Touch Time zone Then choose a regional time zone which is applied to the current time Show multiple time zones You can view multiple time zones in the Clock app so you can coordinate plans with friends and co workers in other citie...

Страница 104: ...ld the first thumbnail then touch the others to select them Tip To clear all selections touch 4 Touch and select the way you want to share Upload photos and videos Back up automatically 1 Open the Photos app 2 Touch your profile icon Turn on backup 3 Select back up and sync settings and touch Confirm You can change these settings any time Adjust back up settings 1 Open the Photos app 2 Touch your ...

Страница 105: ... 2 Open the photo or video 3 On the photo or video touch View your backed up photos and videos From your phone open the Photos app From your computer sign in to photos google com More help To learn more read Google s help Apps Photos app 97 ...

Страница 106: ...headset wired or Bluetooth 1 Touch 2 Touch Settings 3 Do one of the following If your phone has one SIM card touch Calls If your phone has dual SIMs touch Calling accounts and select the SIM 4 Touch Auto answer on headset and select a duration Reject incoming call If you don t want to talk to the caller you can Divert the call to voicemail On the Incoming call screen touch Dismiss Or on the lock s...

Страница 107: ... the appropriate times If you re having other problems try these troubleshooting steps Make calls Make a call 1 Touch 2 Touch and enter a number 3 If you enter a wrong number touch 4 Touch to call the number 5 To hang up touch Other ways to make calls You can place calls from The Phone app The Contacts app Other apps that show contact information Wherever you see a phone number you can usually tou...

Страница 108: ...a recent call as a contact Change default calling app You can download additional calling apps from Play Store After you ve installed one you can make it your default calling app 1 Go to Settings Apps notifications 2 Touch Default apps Phone app Or touch Advanced Default apps Phone app 3 Touch the app to use Fix a problem To change your caller ID information seen by people receiving your calls con...

Страница 109: ...put on hold To switch between calls touch To merge the calls touch Record calls Your phone doesn t come with an application for recording calls End the call Touch on the call screen Or swipe down from the top of any other screen to view the call notification and touch Hang up Make video calls Make video call with Duo app Duo lets you video call anyone in your contact list who also uses Duo Android...

Страница 110: ...nd texts to numbers in your home country are charged the same as your regular cellular calls Calls and texts to international numbers are charged at international rates If your carrier supports Wi Fi calling you need to turn it on 1 Go to Settings Network internet Mobile network 2 Touch Advanced Wi Fi calling Depending on your carrier the Wi Fi calling setting may be in your Phone app at Settings ...

Страница 111: ...hen traveling internationally some carriers require turning on Wi Fi calling before leaving your home country Some countries don t allow Wi Fi calling and some carriers restrict Wi Fi calling to and from certain countries See your carrier for details Some carriers require you to set up an emergency 911 address to enable Wi Fi calling Calling 911 with Wi Fi calling Calls to 911 are made over Wi Fi ...

Страница 112: ...a call from the number to block 3 Touch Block report spam From the Messages app 1 Touch hold the conversation thread from the number to block 2 Touch 3 Touch OK Block calls from unidentified callers 1 Open the Phone app 2 Touch Settings Blocked numbers 3 Turn Unknown on Unblock a number From the Phone app 1 Touch Settings Blocked numbers 2 Touch by the number to unblock From the Messages app 1 Tou...

Страница 113: ... then turn Call waiting on When call waiting is on if you re on a call and a new call comes in you can answer it The first call is put on hold Touch to merge the two calls To turn call waiting off go to Additional settings then turn Call waiting off View and delete call history See your call history To see all recent calls 1 Touch 2 Touch 3 You ll see one or more of these icons next to each call I...

Страница 114: ...dd contact details 7 Touch or Save Delete calls from history Caution There s no way to restore the history after you delete it To delete one call 1 Touch 2 Touch 3 Touch hold the number 4 Touch To delete all calls 1 Touch 2 Touch Call history 3 Touch Clear call history Make emergency call from locked phone In an emergency you don t need to unlock your phone to dial an emergency number for example ...

Страница 115: ...e the dialer 3 Enter the emergency number for your region and touch When you make an emergency call Emergency Location Service automatically sends your location to emergency responders Calls contacts voicemail Phone calls 107 ...

Страница 116: ...ave multiple accounts on your phone and want to change the default account for new contacts go to Contacts Settings Default account for new contacts 5 Touch Save Add contact from text message You can easily create a new contact or add a new number for an existing contact when you receive a text message from an unassigned number 1 Open the Messages app 2 In the message list touch hold the number th...

Страница 117: ...ch hold the primary contact to merge By default this contact s name is used for the new listing 3 Touch the second contact 4 Touch Link Tip You can edit the primary contact name for the merged listing or delete or change other contact information as needed Delete contacts You can delete contacts created and stored on your phone If the contact is synced from a social network account you need to del...

Страница 118: ...st or last name first touch Name format Sort contacts in Phone app 1 Open the Phone app 2 Touch Settings Display options 3 Set options To sort by first or last name touch Sort by To list names with first name first or last name first touch Name format Narrow which contacts are shown In the Contacts app you can narrow which contacts are shown These changes don t affect which contacts are shown in t...

Страница 119: ...t then touch others to select more 3 Touch 4 Select the way to share Export all contacts 1 Open the Contacts app 2 Touch Settings Export 3 If you use more than one account select the account 4 Touch Export to vcf file 5 Touch SAVE to save it in your Downloads folder 6 Open the Files app 7 Go to Downloads 8 Touch hold the file 9 Touch 10 Select the way to share Receive a name card file 1 When someo...

Страница 120: ...of the following Swipe the status bar down and touch Or touch then touch hold 2 When connected follow the prompts to manage your messages and mailbox Contact your carrier for help with Recovering or resetting your password PIN for voicemail Replaying messages Saving forwarding or deleting messages Replying with or sending voice messages Changing number of rings before connecting call to voicemail ...

Страница 121: ...l and delete this message but wait to hang up until the notification icon has disappeared from your status bar Send all calls from contact to voicemail To send all calls from a certain person to voicemail 1 Open the Contacts app 2 Touch the contact s icon 3 Touch Route to voicemail Tip You can also block all calls and text messages from a number Calls contacts voicemail Voicemail 113 ...

Страница 122: ...paid premium service offers Ad free uninterrupted music Continuous play when the screen is locked Downloads for listening offline To get started 1 Open the YT Music app 2 Touch to search for music or use the tabs to browse Home Get customized stations and recommendations based on your mood activity or listening history Explore Browse newest releases or choose a playlist for your mood Library Add s...

Страница 123: ...s stored on your phone 1 Pair your phone with the device receiving the music 2 On your phone open the Files app and touch Browse Audio 3 Touch hold the file 4 Touch and select Bluetooth 5 Touch the name of the paired device During file transfer you ll see in the status bar To check the status see the notification Receive files over Bluetooth 1 Pair your phone with the device sending the music 2 On...

Страница 124: ...ke sure you have A USB cable that s capable of data transfer and isn t for charging only A USB OTG adapter cable if needed 2 Turn the phone and MIDI device on 3 Connect them with the USB cable and adapter if needed 4 Unlock the phone 5 Change the USB connection type to allow MIDI connection a Swipe down from the top of your home screen and touch the Charging this device via USB notification b Touc...

Страница 125: ... charging If you can t turn the phone on while it s charging wait until it receives enough voltage before turning it on When the battery gets low the phone sends a notification Use Battery Saver mode when the battery is low You can turn off charging sounds Extend battery life Choose settings that use less battery To get the most life from your battery Connections Turn off Bluetooth and GPS when yo...

Страница 126: ...pen quick settings then touch hold 2 Touch Optimized charging 3 Turn Scheduled charging on 4 Enter times to Start and End fully charged Keep adaptive battery and battery optimization on To ensure that apps use your battery only when they need to keep adaptive battery and battery optimization on Check that adaptive battery is on for your phone When you keep adaptive battery on infrequently used app...

Страница 127: ...e you ll see in the status bar Turn Battery Saver on or off Turn it on off yourself Open quick settings and touch Have it turn on automatically To turn on when your battery is below a specified level 1 Open quick settings then touch hold 2 Touch Battery Saver Set a schedule Based on percentage 3 Move the slider to adjust the percentage when Battery Saver switches on Tip Battery Saver turns off whi...

Страница 128: ...1 Go to Settings Battery Or open quick settings then touch hold 2 Turn Battery percentage on Battery 120 ...

Страница 129: ...cess your files from any device with an internet connection File synchronization no need to keep track of multiple versions in multiple storage locations Backups of photos and videos available if phone is lost or damaged Cloud storage providers typically offer free storage that can be expanded with a paid subscription once you reach the free storage limit Or you can manage your free storage by rem...

Страница 130: ...l of photos and videos If you automatically back up your photos and videos you can automatically remove copies from your phone s internal storage after 30 60 or 90 days 1 Go to Settings Storage 2 If you installed an SD card touch Internal shared storage 3 Touch Storage manager and turn it on 4 Touch Remove photos videos and select a duration If you store photos or videos on your SD card this does ...

Страница 131: ...th your card See device manufacturer s instructions for the type of adapter required and insertion instructions Erase SD card 1 Go to Settings Storage 2 Select your SD card 3 Touch Storage settings Format 4 Follow onscreen instructions to format the card Find downloaded files You can download files and store them on your phone including Photos videos and documents you save from emails or texts Boo...

Страница 132: ...ently deleted items try connecting your phone to your computer with a USB cable and using a desktop program for file recovery Tip Back up your photos to the cloud so you won t lose them if you delete them from your phone Upload music to cloud You can store up to 20 000 songs from your library in the cloud for free with Google YT Music not available in all countries Then you can instantly listen to...

Страница 133: ...ms in your Download Screenshots and third party app folders touch Back up device folders To back up items over your cellular network touch Cell data usage then adjust options for photos videos and roaming Back up manually 1 Open the Photos app 2 Open the photo or video 3 On the photo or video touch View your backed up photos and videos From your phone open the Photos app From your computer sign in...

Страница 134: ...ou ve finished scanning touch Save 7 Change the document title and folder on Drive if desired then touch Save In Drive open the file and touch to share or print the scan Tip You can also use the Camera app to scan information Scan and save to folders from your home screen Add Drive Scan widgets to your home screen to scan and save to new or selected folders Each widget saves to a single folder on ...

Страница 135: ...network get the password from the business or organization To connect using a QR code next to Add network touch and scan the code If the network is hidden you need to set it up before it will appear in the list of available networks Change share remove networks Change 1 Open quick settings then touch hold 2 In the list of nearby networks To connect to a different network touch its name To change s...

Страница 136: ...anning off Advanced Connect to hidden networks 1 Go to Settings Network internet Wi Fi Add network 2 Enter the SSID network name security type check Show password and enter the password 3 Touch Advanced options and change Hidden network to Yes 4 Touch Save The hidden network is now visible in the list of available networks and if you weren t connected to Wi Fi previously you re now connected 5 If ...

Страница 137: ...t a warning turn Set data warning on then touch Data warning and enter the amount of data 4 To set a usage limit turn Set data limit on then touch Data limit and enter the amount of data Restrict background data About background data Even when you re not actively using them most apps use data in the background to sync information and deliver notifications To conserve data when you re running low y...

Страница 138: ...ackground data for Wi Fi networks Dual SIMs If your phone has two SIMs cellular data is active on only one SIM at a time You can control which SIM is used Share your internet connection About hotspots and tethering Want to use the internet on a laptop computer or tablet but don t have a connection You can share your phone s cellular data connection with multiple devices by turning your phone into ...

Страница 139: ...s the battery When your hotspot is active you ll see in the status bar 4 Set up the connection To connect Do this A phone a On your phone next to the hotspot s name touch and unlock if prompted b Use the other phone s camera to scan the QR code that provides the password Other device a Open the device s Wi Fi settings b Select your phone s hotspot c Enter the hotspot password Learn how to find the...

Страница 140: ... phone doesn t have an internet connection to share 2 Connect your phone to your computer with a USB cable 3 On your phone go to Settings 4 Touch Network internet Hotspot tethering 5 Turn on USB tethering to start the connection You ll see in your notifications To stop the connection touch the notification and turn off USB tethering then disconnect your phone and computer Bluetooth tethering To co...

Страница 141: ... requirements To set up a VPN connection 1 Go to Settings Network internet 2 Touch Advanced VPN If prompted set a screen lock PIN or password 3 Touch 4 Choose the type of VPN and enter settings from the network administrator 5 To always remain connected to the VPN check Always on VPN 6 Touch SAVE The network is stored in the VPN list so you can select it when you need to connect Network and intern...

Страница 142: ...h If they don t touch Cancel verify the name of the device you want to pair with and try again If your device shows a passkey like 0000 or 1234 enter it on your phone If you don t see a place to enter it swipe down from the top of your screen and touch the Bluetooth notification If your device doesn t show a passkey and you must enter one for the device to pair see the device manufacturers instruc...

Страница 143: ...t to the device name touch 3 Turn sharing options on or off 4 On the paired device or in the device s app look for Bluetooth settings to review and adjust For more information see the paired device manufacturer s instructions Reconnect with Bluetooth device 1 Open quick settings and touch to turn it on 2 Turn on the Bluetooth device Turn off Bluetooth scanning When Bluetooth is off your phone can ...

Страница 144: ...apps and screens you use on your phone you must Use a TV with Chromecast built in Or plug a Chromecast into your TV s HDMI port Learn how To start casting 1 Make sure your phone and Chromecast or TV with Chromecast are connected to the same Wi Fi network 2 Go to Settings Connected devices Connection preferences Cast Or from quick settings touch 3 Touch the name of the Chromecast or TV to connect T...

Страница 145: ...art TV are connected to the same Wi Fi network 3 Move your phone to within 15 feet of your Chromecast or smart TV 4 If you re using Chromecast or a TV with Chromecast built in check for updates to the Home app Phone can t find smart TV First check the basics Then 1 On the TV open the app and start a video Then on your phone open the app and try casting to the TV again 2 Link the app on your phone ...

Страница 146: ...he USB connection type to allow file transfers a Swipe down from the top of your home screen and touch the Charging this device via USB notification b To transfer any type of file touch File transfer Or to transfer only photos and videos touch PTP Transfer files On a Windows computer 1 Ensure the phone is properly connected to the computer using the steps above If you don t unlock the phone and ch...

Страница 147: ... problems try these troubleshooting steps Print from your phone Set up Wi Fi or Wi Fi Direct To connect your printer and phone 1 Before you begin If your printer is connected to a Wi Fi network be sure the phone and your printer are connected to the same network If your printer supports Wi Fi Direct set up a direct connection between the phone and printer 2 Go to Settings Connected devices Connect...

Страница 148: ...e 1 Be sure your printer is on and added to your Google account Learn more 2 Go to Settings Connected devices Connection preferences Printing 3 Touch Add service and search for Cloud Print 4 Touch the Cloud Print app then touch Install Print 1 Open the item to print such as A photo in Photos An email A document in Drive A web page in Chrome 2 Touch or Print If you re using Chrome Share Chrome Prin...

Страница 149: ...cted as default 4 Touch Open supported links and select Ask every time Pick any time You can change some default apps such as browser or messaging at any time 1 Go to Settings Apps notifications 2 Touch Default apps Or touch Advanced Default apps 3 Touch the default to change 4 Touch the app to use Adjust app permissions The first time you use an app and sometimes when you install or update it you...

Страница 150: ...ist touch Manage 3 Do one of the following To stop all notifications from an app turn it off To stop certain notifications from an app touch the app name then turn notifications or off for each category To stop an app from showing notifications as a banner across the top of an unlocked screen like those for incoming calls touch the app name then turn Pop on screen off for the category Tip To preve...

Страница 151: ...en touch 2 Adjust the Ring volume slider Bypass Do Not Disturb To let an app s notifications be heard when Do Not Disturb is on 1 Touch hold the app icon 2 Touch Notifications 3 Touch the category for enabled notifications then touch Advanced and turn Override Do Not Disturb on Turn on snoozing If you want to be able to snooze notifications by dragging them left or right turn on snoozing 1 Go to S...

Страница 152: ...notifications for an incoming email or chat but they won t include message details For finer control leave this on to allow details and instead hide sensitive content from specific apps 3 To change which notifications show on your lock screen show all hide notifications from apps you silenced or hide all touch Notifications on lockscreen To hide sensitive content from specific apps 1 Set lock scre...

Страница 153: ... To start and stop at specified times touch Turns on at custom time and enter times To filter from dusk to dawn touch Turns on from sunset to sunrise When Night Display is adjusting colors you ll see in the status bar Turn on off any time To turn Night Light on or off at any time open quick settings and touch or If it s not in quick settings add it by turning Night Light on for the first time Go t...

Страница 154: ...vanced 3 Turn Dark theme on or off When it s on the dark background applies to your settings and app screens Colors don t change in media such as videos When it s off if you run low on battery Battery Saver switches temporarily to the dark background until the phone has charged Tip To add Dark theme to quick settings open quick settings touch then drag the tile where you want it Show apps full scr...

Страница 155: ...a See Peek Display notifications About Peek Display notifications When your screen is off battery friendly notifications fade in and out lighting only the pixels needed and showing notifications delivered since you last woke your screen You can select which apps show notifications and limit content to control your privacy These notifications aren t displayed When the phone is in your pocket or pur...

Страница 156: ... notifications turn Peek Display on Change screen timeout Change when your screen turns off 1 Go to Settings Display Advanced 2 Touch Screen timeout and select the time of inactivity before your phone sleeps Tip Set a shorter time to extend battery life Stay on until you look away Use Attentive Display to keep the screen on when you re looking at it and turn it off when you look away Your screen w...

Страница 157: ...ange the intensity of color on your screen for a realistic or enhanced look 1 Go to Settings Display 2 Touch Advanced Colors 3 Choose one To see the most accurate colors touch Natural To see accurate colors with more vividness touch Boosted To see the most vivid colors touch Saturated Tip If you re color blind use color correction instead Change font and display size You can make the text or other...

Страница 158: ...essage 3 Type the text to display and touch Save Tip Don t put your mobile number as your contact info unless you can access your voicemail from another device Quickly tighten lock screen security Unlocking with the fingerprint sensor and setting up automatic unlocking make it easier to keep your phone secure and minimize when you need to enter your PIN pattern or password But sometimes you need t...

Страница 159: ...gs open quick settings Touch Then drag the Location tile where you want it Review apps using your location To see which apps have recently accessed your location 1 Go to Settings Location 2 Under RECENT LOCATION REQUESTS review the list of apps that have recently received your location 3 To prevent an app from accessing your location a Touch App permission b Touch the app name c Select Deny Review...

Страница 160: ...tern to unlock the phone make online and in store purchases and sign into banking and financial apps You can add and remove fingerprints Fingerprints Are created from features of your fingertip converted to a mathematical representation and then encrypted and stored only on the phone No fingerprint images are ever stored Are never shared with Google or Motorola Are never shared with other apps You...

Страница 161: ...fault If your phone seems slow If you ve scanned your phone to confirm there aren t any potentially harmful apps but your phone seems slow try these troubleshooting steps Be ready to find a lost phone Make sure your phone can be found Find My Device allows you to remotely locate lock and erase your phone If you ever need to find your phone your phone will need to Be turned on Be signed in to a Goo...

Страница 162: ...r PINs are more secure Password Enter four to sixteen letters digits or symbols for the password A long strong password is the most secure option When you re using any of the 3 locks you can set your phone to automatically unlock in certain conditions Unlock your screen automatically If you re using a PIN password or pattern you can Stay unlocked when connected to a device like your car audio syst...

Страница 163: ...ou want the Power button to turn off the screen but not lock it 1 Go to Settings Security 2 Next to Screen lock touch 3 Touch Power button instantly locks off After the screen turns off your phone will still lock after the time set for the automatic lock Hide your password or pattern You can hide your password or pattern to prevent others from viewing it when you unlock your screen For passwords 1...

Страница 164: ...vice the phone automatically unlocks Remove trusted devices 1 Go to Settings 2 Touch Security Smart Lock 3 Unlock your phone then touch Trusted devices 4 Touch the device name then touch OK to confirm Manually lock phone If you need to make sure the phone stays locked even when you re connected to a trusted device you can manually lock the phone On the lock screen touch The phone stays locked unti...

Страница 165: ...your home screen or last used app To unlock by raising your phone and looking at the screen turn Lift to unlock on Whenever you turn on or wake the phone it will search for your face and unlock when it recognizes you Face matching data is stored securely on the phone Unlock your phone Show your face to the lock screen If it doesn t recognize you it stays locked and displays one of these icons Icon...

Страница 166: ...anced Trust agents and enable Smart Lock 4 Unlock your phone then touch Trusted places 5 Set up your places If you added Home or Work locations in Maps touch the location name and turn it on if desired To add a location touch Add trusted place Verify your current location to add it or touch type the address to add and touch Select this location Manually lock phone To lock your phone when you re in...

Страница 167: ...tore purchases and sign into bank and finance apps 1 Go to Settings Security 2 Touch Fingerprint 3 Follow the onscreen instructions to scan your fingerprint using the sensor on the back of your phone Fingerprints are stored securely on the phone Add more fingerprints Keep in mind that If multiple users share the phone users should add their fingerprints from within their user profile instead of ad...

Страница 168: ...the app s help info for more instructions Why am I still asked for PIN pattern For maximum security you still need to enter your pattern PIN or password Every time you power up your phone When more than 72 hours have passed since you last unlocked the phone When you go to Settings Security Fingerprint When the sensor can t read the fingerprint Fix a problem Problem Sometimes the sensor can t read ...

Страница 169: ...ame and your child cannot navigate anywhere else on your phone You can set up a pattern PIN or password required to unpin the screen 1 Go to Settings Security Advanced Screen pinning 2 Turn screen pinning on 3 By default you must always enter your pattern PIN or password when unpinning a screen If you don t want this security before accessing your other phone screens turn this option off Pin and u...

Страница 170: ...r carrier provided with the SIM card If you don t have it contact your carrier 2 Go to Settings Security 3 Under SIM CARD LOCK touch the SIM name 4 Turn Lock SIM card on 5 Enter your carrier provided PIN and follow the onscreen instructions Unlock SIM card When prompted enter the PIN used to set up the SIM lock Caution If you enter an incorrect PIN multiple times the SIM will be disabled If you ac...

Страница 171: ...ay Store app and touch My apps games Add email or app account Accounts are automatically added when you Set up corporate email Set up personal email for non Gmail addresses Install apps that require a username password to log in such as messaging shopping or streaming content To review these accounts or add another 1 Go to Settings 2 Touch Accounts Add account 3 Touch the type of account to add an...

Страница 172: ...ur data It only stops the app from automatically refreshing your data To receive emails calendar reminders or other notifications from Google apps you ll need to sync manually See which apps auto sync See which Google apps auto sync 1 Go to Settings Accounts 2 Touch the account name 3 Touch Account sync 4 Review the list of your Google apps and when they last synced Check other apps To see if your...

Страница 173: ...e 3 Touch Account sync Sync now Fix a problem Select an issue to see troubleshooting steps Account sync issues Forgot password for Google account Problems with Facebook WhatsApp other apps Manage information in your Google account Google collects information from you to provide personalized services and tailored content as outlined in the Google Privacy Policy You can review delete and control the...

Страница 174: ...3 Select the height you want Adjust keyboard sounds To control whether your keyboard makes sounds 1 On the keyboard touch or 2 Touch Preferences 3 To hear sounds when you type turn Sound on keypress on 4 To adjust how loud the sounds are touch Volume on keypress Adjust keyboard vibration The onscreen keyboard vibrates when you touch a key Turn off vibration feedback if you prefer not to use it or ...

Страница 175: ...k 1 On the keyboard touch or 2 Touch Text correction 3 Adjust settings If you don t want words corrected while you type turn Auto correction off If you don t want misspelled words to be underlined turn Spell check off Use multiple languages Change display language You selected the language for your phone during set up To change it 1 Go to Settings System Languages input Languages 2 Touch hold the ...

Страница 176: ...d for a language that isn t a display language 1 On the keyboard touch or 2 Touch Languages 3 Touch ADD KEYBOARD 4 Select the language 5 Touch Done Then switch between languages on the keyboard by touching Other settings System Languages input 168 ...

Страница 177: ...m navigation 3 Choose an option Gesture navigation Use drag and swipe gestures to return to your home screen to switch apps or to go back to the previous screen To adjust sensitivity of the back gesture touch and move the slider Learn more 3 button navigation Use the and buttons Learn more Turn flashlight on and off To turn your flashlight on or off 1 Open quick settings 2 Touch or Or make a chopp...

Страница 178: ...rmissions Photos and videos synced to your Google Photos library not to Google Drive SMS text messages if using Messages Not all apps back up data automatically Check with the app developer To automatically back up to Google Drive 1 Go to Settings System Advanced 2 Touch Backup 3 Turn Back up to Google Drive on 4 If you have multiple Google accounts touch Account to select an account 5 Follow the ...

Страница 179: ...backups from a computer read Google s help Restore backed up data When you add your Google account to a phone photos contacts settings and app data that you previously backed up to that account are restored onto the phone Other settings System 171 ...

Страница 180: ... Set up Google accounts and other types of accounts Set up a screen lock Customize the home screen and settings for their spaces Add and delete apps for their spaces and update any apps they use regardless of who installed them Important To prevent others from switching to your owner profile and accessing your information set a screen lock before you share your phone with users or guests When shar...

Страница 181: ...le Restrict calls and messages From your owner profile you control whether users can call and send texts with your phone 1 Go to Settings System Advanced Multiple users Or from quick settings touch More settings 2 Next to the user name touch 3 To allow the user to make calls and send messages switch on Turn on phone calls SMS Remove a user You can remove yourself as a user You must be the device o...

Страница 182: ...urn on phone calls off 3 Touch Guest 4 If you ve lent your phone to a guest previously touch Start over to clear the last guest settings or touch Yes continue to keep last guest settings End guest session 1 Go to Settings System Advanced Multiple users Or from quick settings touch 2 Touch Remove guest Remove All data from and apps installed during this session are deleted Other settings System Use...

Страница 183: ...See IMEI for your number 3 Record and save the number where you can easily access it You can also find your IMEI number by dialing 06 in the Phone app On some phones the MEID HEX number is your IMEI number If your phone doesn t turn on check the box it came in or the receipt for the IMEI number Find legal and product information To view the electronic regulatory label for your phone go to Settings...

Страница 184: ... is frozen reboot it by pressing and holding the Power button for 7 10 seconds 2 Check for system updates Go to Settings System Advanced System updates 3 Check for app updates Open the Play Store app and touch My apps games 4 Check available storage and clear space if needed Phone feels warm or hot Overview It s normal for your phone to feel warm or even hot depending on how you re using it If you...

Страница 185: ...wer button for 5 7 seconds or up to 30 seconds This should restart or reboot your phone 2 Charge the phone If your phone has a sign of life indicator look for a white light near the top front of the phone This indicates that the phone is charging but battery is too low to power the screen If you re having trouble charging try these troubleshooting steps 3 If you don t see a battery icon after you ...

Страница 186: ...freezes stops responding or is stuck on a blank or white screen try the following 1 Restart your phone Hold down the Power button for about 30 seconds 2 If this doesn t work charge your phone for at least 5 minutes Then while connected to the charger restart again by holding down the Power button for 30 seconds If your phone freezes again check for a larger issue 1 Restart your phone to unfreeze i...

Страница 187: ...e If not use a different SD card that meets the requirements Try formatting the card using an SD card reader and an SD card formatter app on a Windows computer Phone stopped reading SD card After each step check to see if the issue is fixed 1 Turn your phone off and then on again 2 Inspect card for damage or alignment issue a Turn your phone off and remove the card Inspect for damage If not damage...

Страница 188: ... t view files on SD card If none of your apps can view files on the card 1 Install a different file manager app from Play Store Use that app to check if files are visible on the card 2 Check if files are visible using a Windows computer a Turn your phone off and remove the card b Put the card in the computer s SD card slot or a connected USB SD card reader If a specific app can t view files the ca...

Страница 189: ... try it in the other SIM slot 4 Contact your carrier to make sure your account is set up properly 5 Ask your carrier to replace the SIM card 6 Perform an external phone reset No signal 1 If you usually have a signal but the status bar shows in your current location move to another area where you can receive a signal like outdoors If you re uncertain whether your carrier provides service in that lo...

Страница 190: ...o is routed to the Bluetooth device 5 If you re using a ringtone that you installed try using a ringtone that came with the phone 6 Use safe mode to see if apps you installed are causing the issue and uninstall as needed Begin with application types like launchers task killers or anti virus apps Can t answer ringing phone 1 Check that notifications are enabled for the Phone app a Touch hold then t...

Страница 191: ...h particularly if you are indoors 2 Turn your phone off and then on again Press and hold the Power button then touch Power off Then turn it on to establish a new connection with the network 3 During a call check that the proximity sensor works by covering it to confirm that it turns off your screen preventing accidental touches during calls You can also download an app to automatically lock your s...

Страница 192: ...the headset is inserted completely into the headset jack 2 If you are using a case or cover remove it and re insert the headset to see if it was interfering 3 Try a different headset to determine if the issue is with the original headset Earpiece 1 Check that nothing is covering the microphone If you are using a case cover or screen protector remove it and see if it was causing the issue Check tha...

Страница 193: ...Can t make receive calls Try these troubleshooting steps Fix a problem Call and SIM issues 185 ...

Страница 194: ...ee damage try another outlet 4 If you re charging by connecting to your computer check the USB connection a Swipe the status bar down b On the USB notification touch then touch the notification c Touch No data transfer 5 Reboot the phone by holding the Power button for 7 10 seconds 6 Reset the phone Battery drains too fast Battery life varies The way you use your phone can really affect how long y...

Страница 195: ...eck the basics 2 Make sure the phone and Bluetooth device are in discovery mode 3 Refresh the available devices list a Go to Settings Connected devices b Touch Pair new device 4 Check if a software update is available for your phone 5 If you re having trouble pairing with your car see the car manufacturer s instructions for your model 6 Reset the phone s connections then power cycle the phone Can ...

Страница 196: ...el on your phone and on the Bluetooth device and charge if needed Bluetooth devices may disconnect or create noise when the phone or Bluetooth battery is low 2 Adjust positioning Make sure you are wearing or positioning the device appropriately Keep metal objects such as keys or coins away from the phone and device to avoid interference 3 Clear data for this system app a Go to Settings Apps notifi...

Страница 197: ...available for your phone 3 Check that the Wi Fi router firmware is up to date 4 Reset the phone s network connections 5 Reset the phone Connection drops After each troubleshooting step check to see if the issue is fixed 1 Turn off Wi Fi scanning 2 Set Wi Fi to always remain connected even when the phone sleeps 3 Forget the network connection Then set up the Wi Fi connection again 4 Check if a soft...

Страница 198: ...date Can t transfer files or connect to computer If you re having problems using a USB connection to connect your phone to your computer try these troubleshooting steps Check your computer Windows computer 1 Check your computer s settings to make sure that Windows automatically detects new hardware 2 Restart your computer Mac computer Check that your computer is running Mac OS X 10 5 and up Check ...

Страница 199: ...account to set up a phone after reset if that password changed within 24 hours Account sync issues If your account is having problems syncing you may see a message or an icon In most cases these issues are temporary and your account will sync again after a few minutes If you keep having sync issues try the solutions below Sync account manually 1 Go to Settings Accounts 2 Touch the account to sync ...

Страница 200: ...e issue is with your phone You can move on to the next solution If you can t sign in your account may have an issue 4 Check if a software update is available for your phone Advanced troubleshooting After each troubleshooting step try manually syncing to test if sync works 1 Remove and re add your account 2 Clear cache and data for the Contacts app a If you ve saved any contacts since you last sync...

Страница 201: ...app 4 Force stop the app This completely shuts down the app including any background services that may be causing your issue 5 Clear the app s cache This frees up space by removing temporary files 6 Clear the app s data This erases all data saved in this app 7 Contact the app s developer a Open the Play Store app b Touch My apps games c Touch the app and swipe down to see contact information 8 If ...

Страница 202: ...imized for indoor up close shots Accidentally deleted photos You can try to recover recently deleted photos If recovered be sure to back up your photos to the cloud Can t delete photo If a photo or video you deleted comes back check if it s on your SD card To delete it use the Files app If you don t have this app download a file manager app and use it to delete the photo from your card Or remove y...

Страница 203: ...have permission to access the camera Settings Apps notifications Advanced Permission manager Camera Review the list of the apps on your phone that request camera access and remove access for apps that look suspicious or that you don t use 3 Clear the cache and data for the Camera app Error Trash is full If you re getting messages about the trash being full 1 Open the Photos app 2 Touch Library Tra...

Страница 204: ...o deregister your account 3 Contact your carrier Can t send or receive pictures or videos Your data plan must support MMS multimedia messaging and cellular data must be on Messages app stopped 1 Check that you have not disabled permissions for the Messages app If any permissions are turned off turn them on and try using the app again 2 Force stop the app This completely shuts down the app includin...

Страница 205: ... information 3 Turn your phone off and then on again 4 Clear the app s cache Gmail problems For help with Gmail read Google s troubleshooting information Play Store problems For help with Play Store read Google s troubleshooting information Fix a problem App issues 197 ...

Страница 206: ...S upgrades automatically over your mobile network if Wi Fi is not available within a few days after you receive a notification that a security update is available In this case data charges may apply depending on the carrier You can t downgrade to a previous software version after installing an update Reset Wi Fi cellular data and Bluetooth If you re having problems with connections review this inf...

Страница 207: ...for that Google account If you ve forgotten the password you can reset it Wait 24 hours before resetting the phone if you reset your password If you set a screen lock make sure you know the PIN pattern or password To restore your data after resetting you ll need to enter security information This shows that you or someone you trust did the reset and helps prevent others from using your phone witho...

Страница 208: ...oesn t finish rebooting press hold the Power button until the screen turns dark then release it to power up normally 9 If you reset your phone because you suspect a third party app is causing problems when you set up the phone again be sure you don t copy all apps Restore one app at a time and use the phone for a while If the phone has no issues install the next app and retest Get more help Issue ...

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