Maintenance & Troubleshooting 11 - 7
Bluetooth Connection
Single Slot USB Cradle
The MC65 does not
decode with reading bar
code.
Scanning application
is not loaded.
Load a scanning application on the MC65. See your system
administrator.
Unreadable bar code.
Ensure the symbol is not defaced.
Distance between exit
window and bar code
is incorrect.
Place the MC65 within proper scanning range.
MC65 is not
programmed for the
bar code.
Program the MC65 to accept the type of bar code being scanned.
Refer to the EMDK or Control Panel application.
MC65 is not
programmed to
generate a beep.
If the MC65 does not beep on a good decode, set the application to
generate a beep on good decode.
Battery is low.
If the scanner stops emitting a laser beam upon a trigger press, check
the battery level. When the battery is low, the scanner shuts off before
the MC65 low battery condition notification.
Note: If the scanner is still not reading symbols, contact the distributor
or Motorola.
Table 11-1
Troubleshooting the MC65 (Continued)
Problem
Cause
Solution
Table 11-2
Troubleshooting Bluetooth Connection
Problem
Cause
Solution
MC65 cannot find any
Bluetooth devices
nearby.
Too far from other
Bluetooth devices.
Move closer to the other Bluetooth device(s), within a range of 10
meters (32.8 feet).
The Bluetooth
device(s) nearby are
not turned on.
Turn on the Bluetooth device(s) to find.
The Bluetooth
device(s) are not in
discoverable mode.
Set the Bluetooth device(s) to discoverable mode. If needed, refer to
the device’s user documentation for help.
Table 11-3
Troubleshooting the Single Slot USB Cradle
Symptom
Possible Cause
Action
LEDs do not light when
MC65 or spare battery is
inserted.
Cradle is not receiving
power.
Ensure the power cable is connected securely to both the cradle and
to AC power.
MC65 is not seated
firmly in the cradle.
Remove and re-insert the MC65 into the cradle, ensuring it is firmly
seated.
Spare battery is not
seated firmly in the
cradle.
Remove and re-insert the spare battery into the charging slot,
ensuring it is firmly seated.
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