24
•
Solution: Dashboard may need to be refreshed to see the flood
icon. Make sure the flood cable is plugged in snugly to the
MultiSensor, and that the exposed metal contacts of the flood
cable are positioned where they will be exposed to water from
flooding. Double-check flood alert settings. Check the cable by
shorting between the two exposed metal contacts. If the device
doesn't trigger a report of flooding within 30 seconds, there may
be a problem with the cable. It should be replaced.
•
Problem: Not sending alerts via text (or email, phone)
•
Possible causes: Alert not enabled, threshold not configured
properly, Alert Recipient not configured properly
•
Solution: Recheck all alert settings, including whether the
expected alert is enabled, threshold settings, whether alert
recipients have been successfully selected, and details to contact
alert recipients.
•
Problem: Device not responding to Refresh or Reset, or
generating error message
•
Possible causes: Device not online, delayed communication with
device
•
Solution: Under poor signal conditions, you may need to wait up
to several minutes for the commands to take effect. If the device is
not online, check that it has power. You may need to move your
device to find a better signal.
•
Problem: Dashboard doesn’t display current data
•
Possible causes: Dashboard doesn’t refresh on its own
•
Solution: Tap the device icon to see the latest reported data. Tap
Refresh to generate a new report.
NOTE: Normally the device reports every 20 minutes. If you tap
the device icon at the top of the dashboard, the dashboard will
show you data from the most recent report. If you tap the Refresh
button, the device will send a fresh report.
