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Problem: MultiSensor unit will not turn on
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Possible causes: defective power source such as defective USB
power cube, AC power source switched off, dead battery, battery
switch not switched on, battery switch defective
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Solution: First, try moving the sensor's USB power adapter to a
different power outlet. Next, try plugging the sensor into a
different USB power source. If the sensor still will not turn on, it
may be defective.
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Problem: Not connecting to cellular tower
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Possible causes: Out of cellular range, inadequate or missing
antenna, bad or missing SIM card
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Solution: Unplug the MultiSensor from the USB power source, and
turn off the battery for 10 seconds; then turn on the battery and
plug it back in. If not resolved, try moving the sensor to another
location with better cell service. Check that the antenna is
connected and not damaged, and that the SIM card is installed.
For people who need better reception, the original antenna can be
replaced with an LTE/3G antenna with an SMA Male connector.
You can search online for “LTE antenna SMA connector.”
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Problem: Not receiving updated MultiSensor data
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Possible causes: Poor MultiSensor cell signal, poor Internet
connection to device running app or browser, Motorola
MultiSensor server down, no subscription to MultiSensor cell
service, expired or cancelled subscription to MultiSensor cell
service
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Solution: Check MultiSensor lights to verify connection to the
Motorola MultiSensor server. Verify that the device you use to
view MultiSensor app or browser is on line. Make sure subscription
is active, with a valid credit card or PayPal account. If the
MultiSensor server is down, technicians will be working to bring it
back up ASAP.
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Problem: Not detecting flood
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Possible causes: Flood report can take up to 30 seconds,
improper flood cable placement, flood alert not configured
properly, flood cable defective
