8
GTR 8000 Base Radio Troubleshooting
GTR 8000 Base Radio troubleshooting requires an understanding of hardware-based and software-based diagnostics,
as well as testing tools. Support is available from Motorola to assist with all steps in the troubleshooting process.
This chapter provides fault management and troubleshooting information relating to GTR 8000 Base Radio.
8.1 General Troubleshooting
Table 8-1
GTR 8000 Base Radio General Troubleshooting
Problem
Troubleshooting
General connectivity
problems
1.
If you have access to the equipment, check the LEDs to verify that each
piece of equipment is connected and operational. See
2.
In CSS, check the condition of the base radio and all associated devices
and links.
3.
Verify the configuration of the base radio through CSS. Verify that the IP
address for the base radio is correct. In CSS, send a diagnostic command to
enable the base radio.
4.
Verify that the DNS Hostname for the base radio is correct. If the DNS
Hostname was incorrect and then corrected, further corrections may be
needed on the DNS server, UNC, and UEM. See the Troubleshooting
chapter in the
Authentication Services
manual.
5.
Verify that the physical cabling is firmly connected and in good condition.
Check for any sharp bends or kinks in cabling. Test suspected cabling
for noise, continuity, attenuation, and crosstalk. Replace the cabling if
necessary.
6.
Run ping, traceroute, pathping, and other network administration commands
to identify any link or intermediate devices (switch or routers) with high
latency or connection problems.
7.
If the connection fails to operate normally, send a restart command to
the base radio through CSS. Consider cycling power to the base radio
if necessary.
8.
If the base radio still fails to operate properly, create a backup of the current
configuration, then reinstall the software and reconfigure the base radio.
9.
Replace the base radio if necessary.
Device will not power up
1.
If you have access to the equipment, check the LEDs to determine which
equipment is connected and operational. See
2.
In CSS, check the alarms for the base radio.
3.
Check the power cabling and verify that the power source for the base radio
is supplying the appropriate voltage. Try connecting the base radio to
another power source or replace the power cabling if necessary.
6871022P86-A - November 2012
8-1
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