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Help
Connectivity
issues
I am not able to access
my Camera.
Please check if the Camera is within
Wi-Fi® range. If the LED on your
Camera is flashing slowly, please try
to move the Camera closer to the
router for better Wi-Fi® connectivity
and try again.
Setting Up
During setup on
devices for Android™
and iOS, I am not able
to find my Camera
during the last step
and the setup fails.
Please reset the Camera to setup
mode and try again. Press and hold
the PAIR button on the bottom of the
Camera untill you hear a beep. Wait
for a minute for the Camera to restart.
When the Camera LED is flashing,
this indicates that it is in setup mode.
Now restart the setup from your
smartphone again.
Connectivity
Issues
Even though I am
accessing my Camera
from the same
Wi-Fi® network, I
still find my Camera
is shown as remote. I
can only access it for 5
minutes at a time.
Please check your wireless router
settings. For example, for Buffalo
brand routers there is an option
called Wireless Isolation. Please
disable this option.
Camera
When I try to view
the Camera, I get a
prompt for Camera
firmware upgrade.
What should I do?
Please upgrade your firmware.
This takes around 5 minutes. We
push upgrades from time to time to
improve the Camera features.
