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Help
General
Which platforms
are supported
for accessing my
Camera?
Minimum requirement:
Windows® 7*
*Java browser plug-in needed
Mac OS® version 10.7
Chrome™ version 24
Internet Explorer® version 9
Safari® version 6
Java™ version 7
Firefox® version 18.0
Adobe® Flash® Player 15.0
Android™ 4.4.2
iPhone® /iPad® iOS version 7.0
General
I do not hear any sound
when I am accessing a
remote Camera.
You can tap on the speaker icon
in the video stream screen to hear
audio. By default the audio is not ON
when you are accessing a remote
Camera.
General
What is the meaning
of “Local Camera” and
“Remote Camera”?
When you are accessing your
Camera from the same wireless
network (Home) in which it is
configured, it is a Local Camera.
When you are accessing your
Camera away from your home it
is a Remote Camera. You may be
using 3G, 4G or 4G LTE or a Wi-Fi®
connection outside of your home.